SUMMARY

• Solution - oriented and versatile management professional. Persuasive communicator with engaging relationship style and skills in consultation and fostering positive relationships.
• Experienced in technology management, training, motivation and evaluation of personnel. Skilled in finding problems and performing necessary change through project management or other methods.
• Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals.
• Unique ability to communicate with people from diverse professional, ethnic, and socioeconomic backgrounds. Quick study in new technology.
• Work well as a leader or member of cohesive, productive teams. Proven success in fast-paced and challenging environments. Able to use analytical and statistical skills to implement plans as needed in all relevant areas.
• Computer skills include Powershell, Python, Nagios, Puppet, Nginx, Logstash-ElasticSearch-Kibana, JavaScript (client and server-side), Windows and Linux Administration, Active Directory, Group Policy, Subversion (SVN), Git

PROFESSIONAL EXPERIENCE

Senior Operations Engineer

Confidential

Responsibilities:

• Lead the automation of Infrastructure Deployment and Management
• Ensured Hosts and Applications are monitored by default.
• Lead the development of tools to enable Customer Support to resolve Customer Issues directly
• Developed a statistical monitoring framework which results in greater sensitivity to issues while reducing false alarms.
• Lead the development of a distributed systems monitoring system designed to support training of an Operations AI.

Service Management Engineer

Confidential

Responsibilities:

• Designed and wrote a graphical configuration and code deduplication application.
• Designed and wrote a plug-able websocket based message bus
• Designed and wrote an auto-remediation connector using slack for inter-process communication.

Sr. Service Engineer

Confidential

Responsibilities:

• Lead the development of systems enabling a reduction in Operations workload of more than 85%.
• Provide technical leadership to Network Operations team.
• Design and implement service monitoring
• Automate application deployment
• Unify logging from disparate sources with statistical and trend analysis capabilities
• Consolidate and secure network edge infrastructure.
• Streamline DNS configuration
• Improve stability and performance of core systems
• Orchestrate zero-down-time email and document storage migration.

Infrastructure Analyst 1

Confidential

Responsibilities:

• Developed tools which resulted in 2 separate projects scheduled for 2 years being completed in 2 weeks each.
• Process documentation template and instructions.
• Documentation of Core and Non-Core Deployment process (Jenkins and uDuploy).
• Documentation of Business Delivery Center deployment process.
• Documentation of process for managing Subversion Branches.
• Documentation of process for managing and updating Subversion Access Rules.

Automation

Confidential

Responsibilities:

• Automated conversion of config files to config data files. This allowed a planned 2 year project to be completed in 2 weeks.
• Automated the evaluation of non-core source changes to determine potential package (msi) inclusion. This allowed a 1 year planned project to be completed in 2 weeks.
• Automated update of AzStore. Specifically for a single application, but it will work for anything that uses AzMan. Eliminated several hours from every 2 week cycle.
• Automated evaluation of non-core deployments to automatically determine which components (AzMan, SQL, OMS, BizTalk, etc) to deploy.
• Proof-of-concept work intake system on Google Apps-Script.adsheet.
• Additional shared google scripts for productivity:
• Automatically add shuttle trips to calendar when meetings are in the other buildings.
• Automatically create tasks from gmail conversations with user configurable labels.
• Automatically mark old, unread, archived messages as read.

Administration

Confidential

Responsibilities:

• Coordinated and assisted in the migration of TFS infrastructure from Issaquah Data Center and ecd domain to Wenatchee Data Center and corp domain.
• Coordination of Legacy Java and Integration repositories to the Enterprise Subversion instance.
• Resolution of post TFS to SVN migration issues.
• Ensure successful build of custom applications.
• Document processes to ensure reliability and scalability.
• Ensure successful hand-off of software deployments to production support.

Tier 2 Exchange Support Shift Lead

Confidential

Responsibilities:

• Lead the development of support tools which allowed the elimination of a 20 person escalation team.
• Provide Advanced diagnostic and problem resolution support for Microsoft Online Services Dedicated and ITAR offerings.
• Develop and enhance diagnostic and process tools in PowerShell.
• Design enhancements to automation resulting 1/n performance improvements.
• Provide platform, process, and procedure training.
• Oversee shift operations.
• Provide staffing guidance.
• Design and implement Shift report system.

Tier 3 Support Engineer

Confidential, Redmond, WA

Responsibilities:

• Administer technical support for cloud hosted Microsoft Exchange and SharePoint environments.
• Eliminated excess time running critical troubleshooting reports from 40 minutes to four minutes.
• Administer technical consults for complex troubleshooting and implementation scenarios.
• Wrote and delivered Brown Bag training. Consulted and taught employee job skills.
• Implemented two communication mechanisms to ensure all members of the team are informed on the latest changes to the project.
• Created a White Board tracking of “Hot Issues” and a shared OneNote notebook to consolidate templates, policy and technical updates, and troubleshooting tools.

President/Driver Master

Confidential, Covington, WA

Responsibilities:

• Developed systems and procedures for The-Winding-Road.com.
• Modified and Deployed Xoops CMS for The-Winding-Road.com.
• Coordinated monthly events for The-Winding-Road.com.
• Established automated Route book generation.

Windows based Technology Incubation Support

Confidential, Redmond, WA

Responsibilities:

• Oversaw test user support.
• Managed development of statistics generation scripts.
• Self-taught VBScript for this position.

Computing Infrastructure Manager

Confidential, Kirkland, WA

Responsibilities:

• Lead the development of automated deployment systems.
• Responsible for Windows administration and engineering.
• Facilitated maintenance and troubleshooting of all infrastructure.
• Initiated transition to Active directory managed environment.
• Eliminated support requests from over 30 daily to less than one weekly resulting the recovery of $100,000/yr in lost productivity.
• Implemented DNS and remote service installation services.

Developer

Confidential, Redmond, WA

Responsibilities:

• Increased and maintained high productivity for applications.
• Wrote Geographic interface to hotel finder and reservation system for Desvin division.
• Created mapping API abstraction layer to allow management of multiple online map systems through a single interface.
• Automated reports, increasing efficiency and time utilization.
• Taught myself JavaScript, AJAX, Google Maps API, Bing (Virtual Earth) Maps API.

Project Solutions Manager

Confidential, Issaquah, WA

Responsibilities:

• Established policies and procedures for infrastructure maintenance.
• Oversaw FDA Clinical Research and HIPPA compliance efforts.
• Managed restructuring of training and support department.
• Instituted policies and procedures allowing greater productivity and visibility of business processes
• Conducted training for staff for domestic and international locations.