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Director Of It, Security, And Operations Resume

SUMMARY

Highly technical leader with 10+ years direct experience with both hardware and software IT technologies. Strong technical & managerial background in Operations, Quality Assurance, Manufacturing, and Project Management. Intuitive, cost conscientious, and quality focused.

TECHNICAL SKILLS

  • Windows
  • WMware
  • PMP Certified
  • SoapUl
  • SOAP
  • LAN/WAN
  • Shell Scripting
  • Batch Scripting
  • IP TCP/UDP
  • Call Control
  • RPC
  • Linux Kernel
  • MS Office
  • MOSS (MS Sharepoint)
  • SQL Server
  • IIS
  • Bugzilla
  • Salesforce
  • SSH
  • Ixia
  • Automate
  • Mercury Interactive
  • Apple X - Tools
  • Active Directory
  • Firewall/VPN/Security
  • Mac OS
  • Handheld Device Test
  • Mobile Wireless
  • SDLC
  • MVNO Billing
  • IT Operations
  • LAN/WAN Design
  • Tech Support
  • Telco Design
  • Routing/Switching
  • Cloud Computing
  • SAN/NAS
  • Software Development
  • Load Balancing
  • Test Automation

PROFESSIONAL EXPERIENCE

Director of IT, Security, and Operations

Confidential

Responsibilities:

  • Email, Web Hosting, Billing, Charging (ACH), Scheduling, Network, Computers, Phones
  • Daily maintenance, upgrades, and backups of all IT related devices
  • Implemented IT related security policies and procedures

Lead Engineer, Project Manager and Manager

Confidential

Responsibilities:

  • Smoke, Functional, Integration, Regression, and Load testing
  • Orchestrated test plans, test cases, bug logging, and fix verification
  • Managed daily activities of 14 offshore engineers and integration with domestic QA engineers
  • Program Managed customer interactions, UAT, testing, and deployments
  • Long track record of success with large companies: T-Mobile, Oracle, Cisco,...

Lead QA Engineer

Confidential

Responsibilities:

  • Designed and implemented fully automated test solution utilizing
  • Windows Batch Processing, C-Shell (Linux), Ruby
  • Online credit card verification, Billing, and all web page functionality
  • Daily Agile (Scrum) meeting and management
  • Responsible for all aspects of Unit testing, Functional testing, and Regression testing
  • Orchestrated UAT test plans and scheduling working directly with customers

Vice President of Operations

Confidential

Responsibilities:

  • Recruited and hired a highly skilled SQA team to test network acceleration appliance
  • Implemented Mercury Interactive automated test harness combined with custom perl, C shell, and TCL scripts to achieve Functional, Regression, Load, and System test
  • Responsible for final assembly, burn-in, packaging, and shipping of all Confidential appliances
  • Sheet Metal fabrication, thermal testing, drop test, paint, branding, and packaging Technical Support
  • Recruited and hired a team of industry experts to support the entire product line while functioning as lead engineer

Director of Network Planning and Services

Confidential

Responsibilities:

  • Recruited and hired a highly skilled team of Technical Support and Field Engineers
  • Sales team training (domestic and international) customer beta test plans and UAT

Manager of Technical Support

Confidential

Responsibilities:

  • Responsible for founding effective Technical Support teams for strategic Nortel acquisitions
  • Managed 4 individual teams of escalation engineers, consisting of 28 direct reports supporting eight entire product lines

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