Director of IT, Security, and Operations Resume

SUMMARY

Highly technical leader with 10+ years direct experience with both hardware and software IT technologies. Strong technical & managerial background in Operations, Quality Assurance, Manufacturing, and Project Management. Intuitive, cost conscientious, and quality focused.

TECHNICAL SKILLS

Windows
WMware
PMP Certified
SoapUl
SOAP
LAN/WAN
Shell Scripting
Batch Scripting
IP TCP/UDP
Call Control
RPC
Linux Kernel
MS Office
MOSS (MS Sharepoint)
SQL Server
IIS
Bugzilla
Salesforce
SSH
Ixia
Automate
Mercury Interactive
Apple X - Tools
Active Directory
Firewall/VPN/Security
Mac OS
Handheld Device Test
Mobile Wireless
SDLC
MVNO Billing
IT Operations
LAN/WAN Design
Tech Support
Telco Design
Routing/Switching
Cloud Computing
SAN/NAS
Software Development
Load Balancing
Test Automation

PROFESSIONAL EXPERIENCE

Director of IT, Security, and Operations

Confidential

Responsibilities:

Email, Web Hosting, Billing, Charging (ACH), Scheduling, Network, Computers, Phones
Daily maintenance, upgrades, and backups of all IT related devices
Implemented IT related security policies and procedures

Lead Engineer, Project Manager and Manager

Confidential

Responsibilities:

Smoke, Functional, Integration, Regression, and Load testing
Orchestrated test plans, test cases, bug logging, and fix verification
Managed daily activities of 14 offshore engineers and integration with domestic QA engineers
Program Managed customer interactions, UAT, testing, and deployments
Long track record of success with large companies: T-Mobile, Oracle, Cisco,...

Lead QA Engineer

Confidential

Responsibilities:

Designed and implemented fully automated test solution utilizing
Windows Batch Processing, C-Shell (Linux), Ruby
Online credit card verification, Billing, and all web page functionality
Daily Agile (Scrum) meeting and management
Responsible for all aspects of Unit testing, Functional testing, and Regression testing
Orchestrated UAT test plans and scheduling working directly with customers

Vice President of Operations

Confidential

Responsibilities:

Recruited and hired a highly skilled SQA team to test network acceleration appliance
Implemented Mercury Interactive automated test harness combined with custom perl, C shell, and TCL scripts to achieve Functional, Regression, Load, and System test
Responsible for final assembly, burn-in, packaging, and shipping of all Confidential appliances
Sheet Metal fabrication, thermal testing, drop test, paint, branding, and packaging Technical Support
Recruited and hired a team of industry experts to support the entire product line while functioning as lead engineer

Director of Network Planning and Services

Confidential

Responsibilities:

Recruited and hired a highly skilled team of Technical Support and Field Engineers
Sales team training (domestic and international) customer beta test plans and UAT

Manager of Technical Support

Confidential

Responsibilities:

Responsible for founding effective Technical Support teams for strategic Nortel acquisitions
Managed 4 individual teams of escalation engineers, consisting of 28 direct reports supporting eight entire product lines

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