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Program Manager Resume

Kirkland, WA

SUMMARY

  • Over Ten years of experience in Quality Assurance Testing, including Performance Testing, Load testing, Unit Testing, UAT Testing, manual and automated testing of Client/Server, Back - end/Database and Web-based applications in Windows and UNIX environment, as well as testing of embedded systems in Confidential and General Instruments based devices.
  • Excellent skills in Manual Testing along with skills in Automation Testing. Experience in writing test plans, defining test cases, developing and maintaining test scripts and documenting all phases of QA process, including the Design Phase of the Software Development Life Cycle, as well as bug tracking and reporting tools.

TECHNICAL SKILLS

Testing Tools: Mercury WinRunner, Quick Test Pro, LoadRunner, Rational Robot, Rational ClearQuest, as well as internally created testing tools written with C# and VB.NET.

Reporting Tools: Mercury Test Director, Rational TestManager.

Scripting Languages: UNIX Shell, TSL (WinRunner Test Script Language), VB.Net.

Databases: SQL

Networking: TCP/IP, DNS, DHCP, Bridging, Routing, VLan, VPN, Cisco, Network Design (Physical and Logical), Stack Testing, Load Balancing, Firewalls, Netbios, SMB, Novell, Monitoring and Reading Network Traces.

PROFESSIONAL EXPERIENCE

Confidentia, Kirkland, WA

Program Manager

Responsibilities:

  • Responsible for triaging all inbound field issues that could not be handled at the support level, or were escalated by support as a bug.
  • Assigned all issues a priority, and communicated with developer teams and developer Program Management to assign the bug or trouble ticket to the appropriate developer teams.
  • Followed up on all issues until they achieved completion, thus insuring a centralized management of the process, and managing accountability for the bug or ticket in question.
  • Contacted field engineers and customers to work through details when necessary.

Confidential, Redmond, WA

Software Test Engineer 3

Responsibilities:

  • Performed routine and ad-hoc testing on a networking component of Vista.
  • Knowledge of various networking hardware and protocols was necessary for this testing process.
  • Modified existing test cases and created new ones as needed.
  • Modified Test Plan as needed for increased code coverage and testing completeness.
  • Utilized an internal test harness to do Load and Performance testing of Quarantine Svcs in Longhorn Server.

Confidential, Seattle, WA

Technical Support Engineer

Responsibilities:

  • Performed various support duties ranging from email support to actual on-site activities.
  • Supported Internet connections ranging from dialup to frame relay and T1.
  • Performed support and maintenance on multiple routers and switches.

Confidential, Redmond, WA

Software Test Engineer 3

Responsibilities:

  • Performed structured testing of add-ons for MS CRM Performed ad-hoc or creative testing of add-ons for MS CRM.
  • Installed and configured Windows 2000, Windows Server 2003, Windows SharePoint Services, diverse domain topologies, SQL Server 2000, and Exchange 2000 over 650 times for testing, troubleshooting, and repros of beta issues and bugs.
  • Created test cases as needed, resulting from ad-hoc and creative testing.
  • Provided feedback to developers, Program Managers, and Product Planners during specifications development to prevent issues before coding began.
  • Performed Security Testing of MS CRM Add-ons.
  • I was able to handle the workload of two contractors, thereby reducing the production expense for the MS CRM Redeployment Tool.

Confidential, Redmond, WA

Contractor

Responsibilities:

  • Monitored testing of Hot fixes and QFE's for Windows XP, Windows 2000, and Windows Server 2003. Analyzed results of automated BVT testing and provided pass or rejection status for each package.
  • Discovered and investigated bugs in the existing automation system, and provided suggestions and code changes to improve the automation system's reliability, accuracy, and functionality.
  • Designed and wrote a process tracking system that presented realtime status of Testing processes running on any of 148 clients and 6 servers.

Confidential, Naples, FL

Technical Staff

  • Provided technical support services for various Confidential clients.
  • Designed and installed network infrastructures including internet connectivity and gateways.
  • Designed IP tracking databases.
  • Created websites linked to live databases for instant inventory lookup and order fulfillment.
  • Performed numerous data entry and short term testing assignments.

Confidential, Redmond, WA

Senior Test Design Engineer

Responsibilities:

  • Created and oversaw implementation of a full test matrix for HTTP, RTP, RTSP, WMP, Netbios, Distributed Password Authentication, and TCP/IP functionality.
  • Assumed complete responsibility for testing of the Networking components of Confidential hardware across two release cycles.
  • Administered and maintained a network lab with 20 X86 servers(NT 4.0, Windows 2000, Linux, and Netware) and 5 DEC Alphas with NT Server 4.0
  • Utilized ClearCase and Rational Testing Tools to perform Load and Performance Testing routines approximating as many as 15000 users at a time.

Confidential, Seattle, WA

Senior Linux Test Engineer

Responsibilities:

  • Created low and high level test specifications for standalone and embedded versions of the Linux RealPlayer.
  • Oversaw testing of components for the Set-Top Box embedded RealPlayer.
  • Utilized Mercury Interactive tool suites to do automation, load testing, and performance testing.

Confidential, Kirkland, WA

Senior E-Mail Test Engineer

Responsibilities:

  • Created full test specifications for an SMTP Protocol Analyzer.
  • Created full test specifications for Electronic Mail components.
  • Performed testing of SMTP and POP components.
  • Taught classes to junior engineers on the subjects of Network Monitor, Protocol Analysis (other than Network Monitor), DNS, POP3 and SMTP.

Confidential, Seattle, WA

Senior SQL DB Test Engineer

Responsibilities:

  • Created test specifications for Galleon based EDI solution Recommended and oversaw installation and implementation of Rational Software's Visual Test 6.0 as the company standard for automated testing, after utilizing both Rational Visual Test and Mercury Interactive Win Runner and Load Runner concurrently to examine the features of both tool sets.
  • Taught classes on Protocol Analysis, TCP/IP, DNS, and SQL 6.0 Administration

Confidential, Redmond, WA

Software Test Engineer 3

Responsibilities:

  • Created specifications for an automated testing suite for Outlook 98 and Outlook 2000 to better quantify test result data, ensure compliance with RFC's and Microsoft specifications.
  • Designed and oversaw implementation of full test matrixes for Networking, International Messaging, SMTP, POP3, and DPA.
  • This included acquisition and supervision of 2 contracted employees.
  • Assumed responsibility for testing of the Networking, SMTP, MS-Mail, and POP3 components of Outlook across two release cycles.
  • Designed, administered and maintained a Networking and Electronic Messaging lab using 25 X86 servers and 2 DEC Alphas using a combination of NT 4.0, Win2K, Linux, Netware, and Solaris.

Confidential, Charlotte, NC

Information Exchange Systems Engineer

Responsibilities:

  • Provided extensive technical support to Microsoft Premier Support Customers using Exchange 4.0, 5.0, and 5.5 .
  • Provided Escalation Level technical support for Exchange Foreign Connectors and the MS-Mail Gateway.
  • Provided training and assistance to Associate Support Engineers in all areas to maintain a high level of technical proficiency.
  • Provided support to Early Adopters and Beta Sites as a member of the Exchange 5.5 Beta Support Team via phone, newsgroups, and on-site visits when required.

Confidential, Canton, MA

Senior Network Support Eng. / Exchange Specialist

Responsibilities:

  • Provided technical support for Exchange Server, Exchange Foreign Connectors, Microsoft Mail, and MS-Mail Gateways, MAPI, Internet Messaging Protocols, Network Hardware and Software, and MS Operating Systems.
  • Provided Escalation level support for Microsoft Mail Gateways and Microsoft Exchange Foreign Connectors.
  • Developed and implemented Support Training Courses for MS TCP/IP, NT Server and Workstation, and MS-DOS.

Confidential, Warwick, RI

Information Technology Manager

Responsibilities:

  • Designed, installed, and maintained a 30 node Novell Netware network using IPX/SPX and TCP/IP bridged to a separate TCP/IP network with an IBM RS/6000 with AIX OS, 24 Data Entry Terminals, and 2 Confidential 1492 High Volume Multifunction Postscript Printers.

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