SUMMARY

• Software Project Manager at IBM, with expertise in all aspects of Project Management, STLC Management, estimation, including requirements analysis, design aid, manual testing, production support and Client interaction.
• Highly skilled Project and Delivery Manager, bringing more than 11 years in software management, delivery and testing/QA services, in addition to being a Certified Scrum Master. Experienced team player in Agile engineering teams, working interactively with software engineers (Development and Testing) and product managers until delivery to production. Prior to the role of a Product Manager
• I had successfully managed software QA teams of 10+ people while executing QA Delivery Manager role, working on System / Integration testing, UAT and Load testing. Currently being a Product Manager handled three major IBM Client projects from AT&T, Santander and Thesys (FinTech company). Also, proficient in Onsite - offshore team maintenance, resource management in the offshore team, and onsite client collaborations such as client visits and innovations for betterment of client experience.

TECHNICAL SKILLS

Product Management tool: Redmine

Incident Management Tool: ServiceNow

Test Management Tools: HP Quality Center, Rational Clear QuestTesting tools: Run Rate tool, Rational Requisite Pro, Rational Functional Tester, Rational performance tester.

Platforms: Windows NT/XP/7/10, AIX/Solaris/Linux/HP-UX

Programming Languages/Scripting: UNIX Shell scripting, BMC Remedy, BMC Remedy Migrator, JavaDatabase: Oracle 11g/9i, DB2

Domains: Telecom, Banking, FinTech, Trading.

PROFESSIONAL EXPERIENCE

Confidential

Product Manager

Responsibilities:

• Develop and execute Project plans as per the Client requirements and schedules. And delivered the same by managing timelines and scope of the project.
• Work with top management and keep the Project plan aligned to the management's goals. Provide regular updates to top management via decks and status/standup calls. Hence keeping them informed of the project milestones achieved.
• Organize and facilitate regular stand-ups and sprint kick-offs in an efficient and project sensitive manner. Lead sprint planning.
• As a certified SCRUM Master, I have expertise in SCRUM Agile methodologies and execute various processes involved.
• Network and work with engineers to understand the current technologies and its traits that would favor a project’s goals and lead to probable solutions that can be executed.
• Successfully executed complex projects by leading teams to modularize these projects, execute and thread together these modules to achieve the goals of these complex products.
• Lead products from infancy to its final stage by staying in line with the scope of the project and ensuring timely delivery of the same to clients.
• Prioritize and list project pitfalls and improvement opportunities in an organized fashion, which were revisited at set milestones of the project plan, to ensure that continuous optimization of the product’s performance was achieved.
• Identify and developed key performance parameters which were reported to top management to emphasis the health of a project from time to time.
• Experience and have a knack to employ Conflict Resolution skills to ensure the smooth execution of processes by team members.
• Continually motivate team members and arrange for technical or non-technical trainings to ensure they are well equipped to tackle deliverables.
• Experienced at Client relations owing to various Client visit workshops, where the customers operational practices and their issues faced were made note of. These notes would later be used to redefine project plans and accordingly work with software teams to minimize client issues. And add value to the product ensuring client satisfaction.
• Experience in networking and working closely with stakeholders to execute the project plan.

Confidential

Software QA Manager

Responsibilities:

• Assignment of tasks on a daily and interval basis to team members, to ensure priority tasks are taken up and completed tracked till closure.
• Executing prompt actions with respect to emails, and other communications, and hence giving no room for time lag from my team’s end.
• Managing project schedules and offering suggestions to a better schedule pattern both in system test and development phases.
• Tracking the various builds which are delivered to System test, and ensuring that no gaps are present with respect to the schedule and tasks at hand. This enables the team to have a structured path to follow any work item at hand.
• Managing defects and bugs tracked by the team, hence ensuring that the application’s defects are cleared.
• Joining regular status meetings and discussion calls such as triage etc, in order to provide status and feedback of the projects handled by me in the various applications.
• Implement and practice Lean Six Sigma processes in delivering work products. (Undergone Lean six sigma WorkShop).
• Developing and maintaining Customer trust by actively and pro-actively catering to the Users (customer’s) issues and requirements.
• Managing the team and recourses during the UAT phase, this will ensure a smooth UAT phase for the user.
• Managing the various test environments and tracking the usage of the same based on the release and other environmental requirements of the project.
• Managing the recourses and their support to the Client/Customer during the deployment phase, where if any issues where encountered the support plan set by me would help solve issue and other blocking issues.
• Worked on Various Agile Projects as application Scrum Master
• Experience in interacting/interfacing various stakeholders. Coordinate with stakeholders to develop business requirements, analyze an acceptable functionality solution, translate the requirements into specification documents, and communicate the requirements clearly to the development and quality assurance team. Extensively utilizing requirements collaboration techniques like workshops, questionnaires, meetings (kickoff, structured, unstructured, brainstorming) interviews, business case use cases, scenarios descriptions, walkthroughs document analysis. Organize and invigilated Joint Application Development (JAD)/Joint Requirements Planning (JRP).
• Interacted with customers and tried to resolve issues on priority.
• Worked on Release level activities
• Team followed Agile processes and being a certified Scrum master helped and guided the team in following scrum processes.