SUMMARY

• Information Technology Professional with over 20 years of extensive experience in all facets of application, reporting and web development as well as extensive experience in Software Testing and Support of commercial applications in various industries.
• I utilize excellent verbal, written, problem solving and analytical skills, as well as strong organizational skills to handle complex problem and issues, to balance multiple initiatives and priorities.

TECHNICAL SKILLS

• Windows XP/NT/ME, MSOffice Suite, Microsoft Access, HP ALM 11.0, TCP/IP, VPN, MS/IE, Outlook, PCAnywhere, ActiveSync, Heat, Peregrine Service Center, Remedy, MVS/XA, JES2, JES3, TSO/ISPF, Omegamon, CICS, CA7, Dataswitch, VM, VTAM, Dispatch, TMON, SAR, ZEKE, Dynacom, Mercury, DNS, DHCP POP3, SMTP, TelNet, Dameware
• IBM PC and Compatibles, IBM Systems 3090, 3031, 3033, 3081, 3083, AS/400, Amdahl Systems 5995, IBM 3480/3420 Tape Drive Units, MEMOREX/TELEX 3200/3221 Tape Drive Units, IBM 3211, 3800, 3825, 3827, 4245, 4248 Production Printers, IBM 4248, XEROX 9700 Laser Printers, MC70, MC75,
• MC55 mobile devices. Cisco Cable STB and Samsung 5320 STB

PROFESSIONAL EXPERIENCE

Quality Assurance Tester

Confidential

Responsibilities:

• Quality Assurance testing and troubleshooting of Cable Set - top boxes\Document technical and lab procedures and documentation, and product requirements for the design and implementation of DTV, RF, Digital and IPTV systems
• Log incidents and Bug Report utilizing HP ALM
• Engineering Certification Testing on new Set Top Box code and on New Software and Hardware releases
• Interface with and assist other operational groups including IT, Telephony and Cable operations with specific projects
• Perform Functionality testing of Optimum Online App on both IOS and Android platforms
• Beta testing set top box code in production environment

Quality Assurance Staff Engineer

Confidential

Responsibilities:

• Responsible for engineering projects in the digital head-end ALM testing labs
• Maintain Technology lab which supports testing and research of new equipment and software designs
• Test new designs of DTV systems and IP network utilizing test scripts
• Responsible for stress and regression testing of Cable set top boxes including VOD application
• Develop lab documentation and requirements
• Research and provide list of vulnerabilities and safeguards for the interactive TV network
• Provide training and technology transfer sessions to appropriate departments in the company
• Interface with and assist other operational groups including IT, Telephony and Cable operations with specific projects
• Responsible for outlining, building, installing, networking all equipment, devices and new technology in the Lab
• Develop product requirements and quality assurance testing criteria and requirements
• Quality Assurance testing and troubleshooting of Cable Boxes, Software and all other video and networking related equipment
• Write-up technical procedures, lab documentation, and product requirements for the design and implementation of DTV, RF, Analog and IPTV systems
• Log incidents and report bugs
• Followed escalation procedures and worked closely with Quality Assurance, Programmers, Development, Management, Vendors, and Networking
• Set-up within the lab and streamed throughout the building and all production and test environments
• Responsible for expanding and migrating environments
• Responsible for racking servers and video related devices in the lab
• Quality Assurance testing of STB apps doing complete Engineering Certifications on new STB code and Hardware releases

Validation and Testing Technician

Confidential

Responsibilities:

• Bluetooth connectivity, validation of mobile devices MC70, MC75, MC55 running Windows CE and Windows Mobile 5 and 6
• Test and validate new and existing Motorola wireless products and platforms
• Perform validation tests from written and verbal instructions, report and track issues in TestCentral™
• Collect data and publish test reports according to departmental standards
• Perform benchmark tests
• Troubleshoot and investigate problem root causes
• Port test cases to Test Management tool, release test plans into Agile

Tech Support Specialist

Confidential

Responsibilities:

• Responsible for support of internal and external users with software and hardware issues via telephone and email for major Mortgage underwriting company, (approximately 7,000 users).
• Issues include printer installations, software upgrades (eg. Adobe Reader, Micromedia Flash, Citrix), Outlook configurations, Blackberry activations, internal website connectivity, and internal telephone connectivity.

Customer Service Tech Support

Confidential

Responsibilities:

• Assist in handling and resolving major Cable Company subscribers' issues regarding online Services, connection questions, modem polling, and configuration of E-mail accounts within Outlook and Netscape utilizing Remedy
• Additional responsibility involves adding e-mail accounts to the cable modem network Installation of USB and Ethernet driver support for cable and voice modems
• Proficient in DNS, DHCP POP3, SMTP, TCP/IP, Telnet, Ping, DOS, Windows, internet communications, routers, dynamic and static IP addresses

Technical Consultant/ Personal Computer Hardware, Software Support and Testing

Confidential

Responsibilities:

• Proficient in all Microsoft software and hardware trouble-shooting and repair in the Finance/Trading Industry
• Perform hardware installation, configuration of motherboards, hard drives, CD/DVD drives, cable modems, routers, memory upgrades for all personal computers
• Perform software installation and configuration of all Microsoft software products, Web browsers, Norton and McAfee Virus software programs, VPN, TCP/IP
• Test and certify that hardware and software perform to optimal system requirements after installation utilizing HP/Mercury TestDirector 8.0
• Proficient in trouble-shooting DNS, Windows NT, ME and XP operating systems

UAT Test Support Specialist

Confidential

Responsibilities:

• Senior UAT Specialist responsible for validation and testing of Global and Domestic Financial Reporting and Trading application, consisting of Trade Entry and Report
• Management running on web-based Java proprietary software as per UAT test standards. (INFORM Report Management System)
• Created test plans and use cases, evaluated and tested software programs and enhancements, validated test environment and setup, validated data integrity, reported issues/problems to developers, and performed full regression tests for UAT lifecycle. The requirements and test case creation process was managed utilizing Mercury Test Director.
• Managed 5 consultants during the testing and defect reporting processes. Attended weekly Status meetings to discuss product software enhancements, testing and escalate defect resolution

Mainframe Computer Operator

Confidential

Responsibilities:

• Responsibilities involved performing tasks necessary to maintain system integrity on IBM 3090/400, 3090/600, and 3084 processors.
• Monitored the following business applications: Securities clearance and processing, Accounting, Domestic and Global Custody trading, Payroll and Network.
• Duties included monitoring job flow and performance, performing system recovery procedures (I/O, Spin Loop) and Batch Processing.
• Perform IPL, stand-alone dump, power-on-reset, and trouble-shoot hardware failures. Respond to outstanding messages, monitor critical batch jobs, and satisfy requests from users.
• Utilized MVS/XA, JES3, CA7, TSO/ISPF, CICS, SYSTEM 88 and hyper channel procedures.
• Utilized OMEGAMON to determine the severity of enqueuer/reserves, job status and error messages.