Quality/Facilities Manager/Engineer Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Quality/Facilities Manager/Engineer

Responsibilities:

Responsibility for maintaining TL/ISO certification for Confidential .
Responsible for customer audits and certifications (repair center related and refurbishment processes)
Developed improvement strategies to improve metrics and service level agreements with Comcast
Create and implement total 5s system in multiple locations covering the Big South region.
Perform New Product Implementation (NPI) on data and set top box products for Confidential .
Perform Failure Analysis (FA) to determine root cause of failure reasons and to drive improvements to operator level.
Develop training program for entire facility to ensure that temporary and full-time work force are compliant to company and ISO requirements.
Responsible for facilities of entire operation (Ranging from building maintenance to major building repairs)

Confidential

Quality Engineer

Responsibilities:

Analyze data and implement changes to quality audit team functions Perform end to end ISO audits to ensure compliance to 9001-2008 standards
8D problem solving and analysis (ensure customer data is secure, quality errors solved, improvements to the business issues)
Team member of project team in process of developing an implementation plan for IPC 610 and 7711 (Inspection and rework capabilities)
Created strategies for new business launch and expansion
Targeted high repair models, collect data, and created solutions for improving quality and customer satisfaction Define, implement, and monitor special projects in multiple business models while drilling down and driving improvements.

Confidential - Smyrna, TN

Quality Manager

Responsibilities:

Implementation and maintained of Quality Systems meeting ISO-9001 requirements.
Championed initiatives to create unique inspection teams ensuring product flow and quality.
Development and maintenance of SOPs, work instructions, and corrective/preventative action plans.
Strategically improved quality averaging $60,000 in savings per month through enhanced improvements with drill down and feedback loops increasing internal quality by 3%.
Provide consistent leadership and support to staff - manage attendance, create and execute individual development plans.
Efficient and effective liaison between departments ensuring smooth process flow throughout the production floor using teamwork and process improvements.