SENIOR DIRECTOR Resume

PROFESSIONAL EXPERIENCE

SENIOR DIRECTOR, TECHNOLOGY SERVICES

Confidential

Responsibilities:

Leading teh implementation of an information security management system (ISMS) based on international security standards: ISO/IEC 27001; NIST 800 - 171.
Leading teh implementation of a comprehensive privacy program based on internationally recognized privacy frameworks and privacy/security by design.
Leading departmental GDPR conmpliance initiative for EU privacy compliance. Deep understanding of GDPR. Experieince with privacy managemt and GRC software.
Leading teh implementation of an IT risk management program monitoring and measuring IT risk profile, mitigating IT risk, meeting compliance obligations.
Key strategic partner with UChicago Hospitals, Medical Center and Biological Sciences Division. Knowledge and experience with HIPAA, HITECH, and GINA.
Key strategic partner with IT Security, Internal Audit, Procurement, Legal and Risk Management evaluating and auditing new and existing services and processes.
Built a portfolio of IT services aligned with strategic business objectives. Developed dynamic management structures/processes keeping IT responsive and adaptive to changing business objectives and environment.
Led teh strategy and implementation of IT service management initiatives blending components of ITIL and COBIT5 into a holistic framework catered to business needs.

Experience director, information technology & facilities

Confidential

Responsibilities:

Decreased duplication, reduced costs, and increased efficiency by utilizing shared services, managed services, migrating on premise IT services to teh cloud (SaaS, IaaS, PaaS).
Responsible for teh technical management and IT operations of a complex technology environment situated in teh context of a world class research university.
Supported users distributed across many campus locations and regional offices in downtown Chicago, New York City, Boston, San Francisco, Los Angeles and Washington D.C. Supported international offices and staff in London, Beijing, Hong Kong, and Delhi.
Assumed responsibility for facilities function managing physical and environmental operations and security at primary and remote locations. Experience liaising with police departments, private security, building management, vendor relationship management .

NETWORK MANAGER

Confidential

Responsibilities:

Proposed formal business case to increase IT spending to improve teh quality of service delivery and augment application portfolio pursuant to organizational objectives.
Stabilized server environment eliminating frequent service interruptions and unexpected outages improving teh availability, capacity, and security of IT operations & management. Established and managed business continuity and disaster recovery processes.
Implemented a formal service desk to resolve incidents & service requests efficiently and effectively increasing IT staff accountability/productivity improving customer service.
Introduced formal structure and method for project management resulting in more efficient use of resources delivering projects on time and within budget.