Senior Director, Technology Services Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Director, Technology Services

Responsibilities:

Responsible for 90+ local and 40+ off - shore SalesForce Commerce Cloud ( Demandware ) & Hybris development, QA, and architecture staff.
Implemented Agile methodologies across multiple disciplines in order to facilitate proper resource allocation, more effective utilization and visibility into project status
Achieved 36% YOY Growth in revenue, 23% staff growth, and 98% client retention in 2017

Confidential

Chief Technology Officer

Responsibilities:

Implemented NetSuite ERP, integrated wif Oracle ATG commerce platform & multiple logistics hubs.
Conducted RFP and migrated from under supported production commerce host to best in class partner enabling 50% YoY growth.
Initiated off- shore staff augmentation partnership resulting in a 28% annual cost reduction
Outsourced the upgrade, consolidation of servers, switches, & network maintenance at a 30% annual savings
Migrated antiquated open source ETL & data warehouse functionality to AWS cloud based data warehouse facilitating internal power users access to standardized, quality data.
Implemented responsive design principals, removing dependency on expensive external mobile responsive design partner.
Updated network infrastructure & phone system facilitating addition of 50+ new seasonal staff members

Confidential

Chief Technology Officer

Responsibilities:

Overhauled e-commerce offerings for all b2b and b2c sites including real time SAP order, pricing and inventory integration in a responsive application optimized for mobile sales force and customers.
Deployed a mobility platform wif device management enabling mobile sales force online SAP order entry/management and CRM functionality.
Extend the adoption and integration of existing deployment of SAP including Finance, MM, WMS, Sales and Distribution, CRM, BI and POS modules
Ownership of project management office to ensure projects conform to PMO & architectural standards
Responsible for all outsourced technology relationships ranging from local, near and off shore consulting partners, to cloud providers, and integrated 3 rd party solutions.
Continual evaluation of 3rd party SAP certified solutions to further optimize business processes.
Established a multi-year operations, information technology and customer servicing plans enabling business expansion via acquisition and geographic footprint

Confidential

Director, Software Development & Product Support

Responsibilities:

Responsible for the high-level architecture, design and creation of Confidential consumer products.
Provide oversight for onsite and remote support and development and consulting staff of 20+.
Provided business improvement opportunities through current and future state analysis of operations, information systems and organizational structures
Responsible systems, technology, & automated processes including data center operations, voice & data network, servers, office systems and applications, & development of custom interfaces & applications.
Established new benchmarks in IT systems quality and reduced development costs
Ensure the creation project plans, business requirements documents, technical specifications, test plans, technology and development standards & release guidelines

Confidential

Sr. Manager, Product Development

Responsibilities:

Established application architecture for multiple product lines enabling content delivery, management, & reporting between multiple applications across several B2B & B2C platforms.
Responsible for the high-level architecture, design and creation of web-based consumer products.
Responsible for the development of a long-term strategy product development.
Provide oversight of an onsite and remote staff of 30+ developers, 5 QA testers, and 3 PMs while developing interactive web components integrated wif external partner components.
Provide oversight for application design, implementation, testing, operational support and security.
Ensure the creation project plans, business requirements documents, technical specifications, test plans, technology and development standards & release guidelines

Confidential

Enterprise Architect & Manager

Responsibilities:

Provided architectural direction, capital and expense budgets oversight, IT PMO oversight & facilitated steering committee meetings wif c-level executives for all new project and product implementations
Responsible for managing $43 million acquisition and integration including all IT assets, operational data, historical data, facilities, and claim payment systems.
Conducted ICD-10 impact analysis, presented findings and proposed project scope to c-level executives.
Implemented TOGAF principles to create a repository of architecture building blocks to enable reuse and expose a catalogue of processes and technologies.
Created robust and reusable work project templates, artifacts, and processes for use on all projects.
Devised & maintained work queue allocation methodology for all enterprise projects