Operations Manager Resume Washington, DC - Hire IT People

SUMMARY

Operations Manager wif 11 years of operations management experience; Analytical, wif strong interpersonal skills; Capable of managing multiple moving parts, guickly assessing a situation, and deciding upon priorities; Customer - focused, while pursuing a long-term strategic vision.

PROFESSIONAL EXPERIENCE

Confidential

Operations Manager

Responsibilities:

Music & Movies, Breakpack, and Packing Operations Manager at Regional Distribution Center (T-3804) in West Jefferson, OH.
Responsible for development, performance management, and motivation of 40+ front-line team members.
Responsible for creation and execution of accurate production plans.
Responsible for daily implementation of Gemba Kaizen principles of continuous improvement.
Improved production performance of tenured team members (up to 25%) and positively impacted quality metrics through coaching of performance factors and establishing clear expectations.
Regularly trains peers in Microsoft Excel's analytical tools and macros.
Established healthy team member culture, set clear expectations, and achieved performance goals wif budget, productivity, safety, and quality.
Utilized PeopleSoft, Kronos, and Taleo HRIS systems to manage HR functions.

Confidential, Washington, DC

Property Manager

Responsibilities:

Budget Management and Prioritization: Created measurement tool to evaluate budget priorities and allocation ($130+ million); Performed and presented weekly data analysis to Senior Leadership; Led project team that finalized Facilities Services operational project budget (4+ million).
Created Summer Turn Process: Innovated, implemented, and managed complex inspection and prioritization process for 2.5 million sq. ft. of space; Designed web form inspection process, trained inspectors.
Direct Management of Summer Turn Process: Performed data analytics; Prioritized, assigned, and contracted work for 3100+ units in 11-week time timeframe; Managed budget ($1 million) and directed activities for 5+ specialized contractor teams; Directed daily activities for 79+ skilled/licensed GW technicians.
Direct Manager of 25-40 Front-Line Staff: Recruited, hired, trained, and managed seasonal staff; Expanded team's role, absorbed all maintenance tasks that allowed for unskilled labor; Reduced work load on skilled labor shops, positively impacting division-wide response-time metrics and customer satisfaction metrics.
Direct Oversight of 3,154 units: Utilized in-depth knowledge of building systems and data analytics to direct budget and prioritization.
Live-On Property Manager: After-hours manager, on-call to address emergency situations; Directed on-site responses, managed communications, determined a solution for impacted residents/tenants.

Confidential, Washington, DC

Assistant Property Manager

Responsibilities:

Created Damage Charge Process: Introduced, innovated, and implemented system for damage charges; Established inspection process, trained inspectors, processed data, assigned charges; Charged 868k in first 12 months.
Direct Oversight of 1,371 units (3,067 bed spaces): Assisted wif additional 1,900+ units; Utilized in depth knowledge of building systems and data analytics to direct budget and prioritization.