SENIOR SOLUTIONS SPECIALIST Resume

SUMMARY

Healthcare industry professional. Analytical thinker wif proven abilities in electronic application implementation, outcome management and process efficiencies. Specializing in understanding user workflow, software development and compliance reporting.

PROFESSIONAL EXPERIENCE

SENIOR SOLUTIONS SPECIALIST

Confidential

Responsibilities:

Provided consultation, workflow analysis and training for new Population Health Management clients
Expanded client offerings and team, creating new Content department spanning 3 countries
Develop quality measures for client use in their applications, ensuring logic meets specifications and passes certification
Create, customize and manage Kanban development boards and QM Roadmap, aligning wif overall company strategy
Participate in Agile development processes as Scrum Master
Interpret specifications and write requirements for engineers
Act as Subject Matter Expert on quality measure requirements, training and providing support for management and staff
Communicate wif national quality measure stewards as needed
Participate in data governance and code mapping decisions
Act as Tier III customer support, specializing in quality measurement and clinical decision reporting needs and logic
Present executive level summaries of new features and metrics
Participate in global Horizontal Experts Network, sharing best practices

QUALITY DATA ANALYST

Confidential

Responsibilities:

Captured, warehoused and reported patient population data from various sources including chronic condition tracking
Managed online access and incentive reporting to and from health plans and government quality programs
Administrated patient registry to maintain PCMH status for several primary care practice groups
Responsible for PHM implementation, interfacing, training, go - live, support and management for all ambulatory care practices
Prepared analysis on Ql compliance and outcomes for use by clinical leaders, physicians and administrators
Provided data support, education and guidance in quality and safety initiatives, performance improvement processes (LEAN) and national recognition programs

DEVELOPMENT PRODUCT MANAGER

Confidential

Responsibilities:

Analyzed user needs and workflow via client interviews and onsite visits
Designed enhancements to online contact database for data mining and reporting
Created project scope, project plan, commercialization process and all documentation
Developed UML Use Case and Activity diagrams for software engineers
Managed Verification and Validation Testing for product releases
Managed entire Client Implementation of software installation, training and follow up
Analyzed client needs and clinic workflow to customize training program
Handled escalated accounts and physician concerns
Developed, organized and conducted national new hire Account Manager training
Attended national conferences, demoed software and served as technical resource

TRAUMA SYSTEMS SPECIALIST

Confidential

Responsibilities:

Developed and updated marketing and promotional materials
Designed and implemented prospect questionnaires
Sent promotional materials to prospects
Conducted demos (on-site and online)
Presented at and participated in conventions and conference Provided client and departmental services, including:
Designed and created marketing and training materials
Organized and conducted all software training classes
Supervised newsletter production and web page updates
Developed and organized nation User Group meetings
Defined specifications for new software version
Managed customer, prospect and Clinical Congress databases
Served as medical resource for staff and clients
Provided software, technical and coding expertise