Finance Administrator Resume

SUMMARY

Customer - focused customer service professional with strong in-bound call center experience for leading communications companies.
Expert noledge of wireless communication and cable products.
Skills include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems.
Articulate with excellent verbal and written communication skills.
Diplomatically resolve customer complaints and diffuse tension to ensure customer satisfaction and retention.

PROFESSIONAL EXPERIENCE

Confidential

Finance Administrator

Responsibilities:

Worked with clients to get the best possible refund
Advised clients how to improve tax situation in the future
Increased the customer experience by providing information on new products and services through up selling opportunities

Confidential, Englewood, CO

Finance Administrator

Responsibilities:

Eligibility Specialist

Confidential

Responsibilities:

Customer Service Agent

Confidential

Responsibilities:

Process Cobra Election Forms and notify Insurance Carriers
Answer incoming calls regarding Flexible Spending Accounts and Cobra Coverage
Assist participants with managing their accounts and sending required documentation
Provide excellent customer service, showing empathy and courtesy while resolving issues

Call Center Agent

Confidential

Responsibilities:

Handled a high influx of inbound calls within a dynamic, call center environment
Delivered world class customer service and built customer satisfaction and loyalty
Managed multiple priorities and maintained effective results in a quota driven workplace
Utilized multiple call center support applications to efficiently assist customers and agents