SUMMARY:

• Information Technology and Quality Assurance Leader with 14 years of experience in the Banking, Telecommunications, Energy and Insurance sectors.
• Extensive knowledge of test management, code deployment, system integration, change management, defect tracking/reporting as well as provision of effective communication and test approach recommendations to project stake holders and senior leadership.
• Proven expertise in efficient test planning and execution, with a wide variety of testing tools including HP Test Suite, Clear Quest and Selenium.
• Management of large teams across multiple project deliveries using various SDLC methodologies, and an excellent track record for achieving set deadlines with high quality deliverables.

EXPERTISE:

Testing Tools: HP ALM 11.5, Rational Robot, Aginity Hive For Hadoop, Rational ClearQuest, UFT, Selenium, Desktop Deployment Solution v3.5, Rapid SQL v7.7, Business Objects XI Reporting Tool, SAP (CRM, ISU, PI,CE), Informatica Power Center 8, JIRA, Remedy, Secure SharePoint, CQ5 Content Authoring CMS, NetBeans IDE

Methodologies: Agile, Waterfall, Software Development Life Cycle, V - Model, Hybrid

Languages: Java, JavaScript, HTML /XHTML, XML, SQL

Technologies: Web (HTTP/HTML), .NET, Mobile (WAP), 2G, 3G, 4G

Software Packages: MS Office Suite, MS Visio, Crystal Reports, MS Project, Adobe

PROFESSIONAL EXPERIENCE:

Senior (QA) Program Test Manager

Confidential, Chicago/Naperville, IL

Responsibilities:

• P roviding leadership and mentoring to a team of over 20 resources (on/offshore) for the QA and functional/non-functional testing of multiple work streams including planning, executing, and management of the testing effort for several projects across multiple lines of Technology and Business platforms (including Lending and Product Operations) in a 3-year, $13m Program.
• Vendor management including negotiation, establishment and implementation of SLAs, metrics and KPI scorecards while also ensuring alignment of test management practices with industry standards
• Facilitation of client manager/ internal stakeholder meetings for requirements gathering and reviews for the purpose of providing appropriate project testing resources; onboarding and time management of those resources.
• Liaising with external Financial Institutions and On-us bank customers for extensive functional and performance testing of Remote Deposit Capture (RDC), Automated Clearing House (ACH) processing and virtual check payment capabilities
• Creation of Program and Project level test strategy/plan documents in collaboration with SIT/UAT Test Managers, Technology PMs, SME’s, Development team and line of business resources. Review for accurate reflection of the overall approach to Unit, SIT, UAT and Performance phases
• Management of the Data and Environment needs for the execution of all testing phases
• Successful implementation of the Net Oxygen Loan Origination/Processing system and use of automation (via Selenium/UFT) to stage test loans within this system, leading to a savings of over USD 70k/year
• Completion and implementation of a stringent Test Level Assessment for each project within the Program prior to commencement of test planning
• Efficient and robust testing/implementation of new electronic payment processing gateway (CIPG)

QA Manager

Confidential, Northbrook, IL

Responsibilities:

• Development of robust testing and deployment strategies/ plans, with focus on the delivery of high quality products per specified requirements.
• Led a team of 15 resources (both on/offshore) and accountable for the entire end-to-end testing process of various applications, using specified technologies and platforms.
• Acted as the testing organization’s liaison with Project, Change, Release, Problem, Training, Incident and Vendor Management teams
• Provided testing consultancy services /recommendations to stakeholder teams in accordance with industry best practices.
• Evaluated and recommended service readiness of planned changes and provided testing support for unplanned changes.
• Implemented initiative to establish performance test baselines for 100% of applications supported

Test Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for defining robust test strategies, producing test estimates and leading several QA work stream teams(on/off-shore) towards successful delivery of various phases of the Basel II initiative as well as implementation of the Dodd Frank Act.
• Collaborated with Change Management teams as a key approver for RFCs (Request For Change) implemented in Production systems, in line with ITIL best practices.
• Ensured that effective project delivery discipline was applied to all projects delivered by the team, and that all ITIL and ISEB best practices were adhered to throughout the SDLC.
• Execution of Informatica mappings, ensuring data quality throughout the data flow process from Source/Staging to Target tables (for both Individual and Corporate customers).
• Continuous Defect Management and Tracking including production support. Provision of weekly and quarterly status updates to TCOE Management with details on all team / project activities (including audit reports & Weekly status reports).
• Coordination of the Data Entry Data Validation File Creation File Transmission process as well as the Extract Transform Load process with close monitoring to ensure completeness/accuracy for every new Legal Entity creation.
• Organized post-project reviews or lessons-learned sessions of testing and recommending process improvements.
• Planned and led the successful completion of all Data Migration and Conversion Testing with focus on successful implementation/setup of the Legal Entity Identifier system. This implementation helped the organization generate a total revenue of USD35k

Test Manager

Confidential

Responsibilities:

• Defined test strategies and approaches, produced estimates, planned and delivered test preparation/ execution across multiple projects using Agile engineering practices
• Responsible for day-to-day management of multiple project test teams (based both on/offshore) including direct and matrix management of test analysts/ test leads from various testing disciplines.
• Submitted weekly, monthly and quarterly reports to QTS Senior Management with updates on all team / project activities (Audit reports, KPI/ performance metrics reports & Weekly status reports).
• Championed the application of Risk-Based-Testing across various projects (irrespective of whichever SDLC methodology was applied) within SCRUM teams (Agile) and regular project teams (V-Model or Waterfall).
• Performed post-project reviews of testing and made applicable recommendations.
• Team mentorship and coaching
• Spear-headed the test automation improvement process within the quality team; socialized the benefits of automation amongst Project Management, Business Analyst, Development and Scrum teams. This led to reduced time lines in test implementation and executions, improvement in quality as well as quicker defect turn-around times.
• Created an “Environment downtime” log, which captured enough evidence (over a 4-month period) with which to provide strong, constructive feedback to the Environment Delivery team. This ultimately led to a shake-up in the environment support process, thereby ensuring increased stability within test environments.
• Developed and implemented new testing strategy and content process flow for the online quality team, which was adopted for use by the UAT team after review and feedback.

Test Manager /Assurance Lead

Confidential

Responsibilities:

• Successfully managed a team of 8-12 resources (on-shore and off-shore) in charge of concurrent test execution and assurance for several projects including : Vodafone360 service, Sky Mobile TV, Confidential Hosting, IP Comms, Zyb, LIG, Mondrian, MyWeb, WayFinder and many more projects across multiple platforms including .NET, LiMo, Android, Java and Symbian.
• Member of the Change Management/ approval team responsible for Change Request implementation and signed off any changes to Production systems.
• Submitted weekly, monthly and quarterly reports to Quality Assurance Management with updates on all team / project activities (Audit reports, KPI/ performance metrics reports & Weekly status reports).
• Ensured OPEX control and identified means of reducing OPEX during project test life cycles where possible.
• Accountability for keeping the test environment updated and in line with production environment.
• Led the quality audit of testing across multiple projects, whilst ensuring compliance with contracted requirements.
• Responsible for clearly articulating reasons behind (and obtaining sign-off for) “fitness for purpose” decisions as well as highlighting outstanding issues/risks to internal/external stakeholders and senior management.
• Implemented a cost-cutting test approach that saved my company 10% (£22,000) of the budgeted amount for test execution of the entire Confidential Hosting project.
• Successful leadership role in the definition and implementation of the Assurance process which was used within the organisation’s IT domain.

Test Analyst /Test Lead

Confidential

Responsibilities:

• Test plan and test case creation in alignment with requirements documentation
• Provision of support to Development teams during the integration test phase
• Test execution, raising of defects found during testing and facilitation of defect triage calls