PROFESSIONAL SUMMARY:

I have over fifteen years of professional experience as a Lead Test Analyst and Business Analyst. My experience includes analyzing applications and processes, project coordination, software deployment efforts, evaluation and implementation of new software/tools, and team development. My duties have involved requirements gathering, facilitating weekly status meetings, troubleshooting, reporting changes/issues, administration of testing tools, testing progression and documentation. I have proven success learning new software applications and tools and becoming the resident ‘go - to’ person. I have solid communication skills, experience interfacing with technical and non-technical users, and excellent interpersonal skills which allow me to adapt to multiple environments.

RELATED SKILLS/SOFTWARE EXPERIENCE:

• Testing
• Jira
• MicroFocus Application Lifecycle Management (ALM) Administrator
• MicroFocus Performance Center
• MicroFocus ALM Synchronizer
• MicroFocus Unified Functional Testing (UFT)
• Robotic Process Automation (RPA)
• ServiceNow
• Test Script Creation and Storage
• Automated Testing
• Manual Testing
• Defect Tracking
• Track Application Readiness
• Business Requirements Management
• WebFocus
• Business Intelligence (BI) Platform
• Dashboard
• Developer Studio
• Databases and Tools
• SQL Server
• Oracle
• IBM DB2
• SQuirreL SQL Client
• Toad
• Microsoft Office
• Microsoft Access
• Microsoft Excel
• Microsoft Lync
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Project
• Microsoft Visio
• Microsoft Word
• Team Foundation Visual Studio
• Backlog Management
• Track Issues, Bugs, User Stories, Feedback, and Tasks.
• Test Script Creation and Storage
• Manual Testing
• Track Application Readiness
• Business Requirements Management
• Source Code Management
• Team Foundation Server
• Java
• Eclipse IDE
• Miscellaneous
• Oracle SiteHub(Master Data Management) mymicros.net Enterprise Information Portal
• MadCap
• Articulate
• Captivate
• Lotus Notes
• Citrix
• Courses/Classes
• Application Lifecycle Management (ALM)
• Unified Functional Testing (UFT)
• WebFOCUS Developer Studio

EXPERIENCE:

Confidential

Lead Test Analyst

Responsibilities:

• Administrator of MicroFocus ALM, JIRA, and MicroFocus ALM Synchronizer.
• Managed up to 15 Projects simultaneously.
• Coordinated testing efforts for assigned IT Project(s), especially leveraging the MicroFocus ALM toolset, Jira, and MicroFocus ALM Synchronizer.
• Conducted, designed, and built Confidential specific customizations and configurations of MicroFocus ALM toolset to reduce the testing start up time for future IT projects.
• Modified MicroFocus ALM workflow code to enforce Project(s) to adhere to testing framework and methodology.
• Created and configured Jira Permission Schemes, Workflow Schemes, Roles, and Groups.
• Completed testing per work plan, including tasks, activities, deliverables, schedules and milestones.
• Coordinated diverse testing activities such as Unit Testing, Integration Testing, System Testing, Regression Testing, Performance Testing, Deployment Testing and User Acceptance Testing.
• Reviewed Test Approaches, Deployment Approaches, Test Plans, and Deployment Plans.
• Defined and analyzed test metrics utilizing MicroFocus ALM analysis tools using out of box reports and through custom SQL reports.
• Analyzed test metrics to determine trends and areas for process improvement or retesting.
• Audited in flight projects, via custom SQL reports, to identify areas that will be flagged by Internal Audit so that projects can proactively make the appropriate corrections.
• Designed and generated reports for testing teams and for executive stakeholders.
• Conducted risk analysis to determine priority of testing effort and scope.
• Assisted in coordination efforts of Internal Audit and any external partners that support the testing process on IT projects.

Confidential

Lead Quality Assurance Specialist

Responsibilities:

• Worked with Development Managers and Senior Level Mangers to determine the process for change requests, defects, and enhancements starting from the business users to implementation.
• Analyzed functional requirements to determine the software application testing requirements.
• Worked within the HP ALM tool to plan, develop, maintain and execute test cases at all levels of testing.
• Worked with HPE UFT tool to create and execute automated test cases.

Confidential

Quality Assurance Specialist Manager

Responsibilities:

• Implemented and supported the test process, policies, procedures and best practices.
• Analyzed functional requirements to determine the software application testing requirements.
• Planned, developed, maintained, and executed test cases at all levels of testing.
• Identified, analyzed, managed, and documented all defects, programming errors and operational characteristics that were inconsistent with stated requirements and design specifications.
• Contributed to team improvement initiatives and projects, including team tools, and process changes.

Confidential

Business Analyst/Developer/QA

Responsibilities:

• Created, tested, and executed SQL queries to modify data within tables, return information, troubleshoot data inconsistencies, and carry out roll-outs of new information.
• Implemented and configured SiteHub code and application.
• Developed and maintained Webfocus dashboard code.
• Performed administrative responsibilities with regards to Webfocus.
• Developed and maintained MyMicros code for Portal Reporting.
• Adhered to Confidential ’s Development Lifecycle when creating and deploying new code.
• Checked out, analyzed, and edited basic java code using Eclipse(Use SVN (Subversion) to maintain version control for code modifications).
• Used LoadRunner to create scripts to test and monitor different environments and analyze performance of applications.
• Created Business Process Management (BPMs) to monitor system efficiency and availability.
• Updated documentation on new enhancements to lower tier tech support agents and District Managers.
• Aided lower tier support agents in resolving issues where they are not able to analyze the code.
• Continued to review the structure of Confidential ’s HelpDesk Knowledgebase and provide a new structure that would make information more accessible and easier to locate.

Confidential

Business Analyst/Documentation Specialist/QA

Responsibilities:

• Reviewed the structure of Confidential ’s HelpDesk Knowledgebase and provided a new structure that would make information more accessible and easier to locate.
• Updated documentation to reflect Confidential ’s new Back Office application (BOG2).
• Analyzed Tier one and Tier two HelpDesk tickets that had been escalated to Tier three. Based on those tickets I created new documentation for lower Tier HelpDesk Representatives, as well as store Managers, to alleviate ticket creation and escalation.
• Worked with other Tier three representatives to resolve escalated tickets from lower Tier support.

Business Analyst/Documentation Specialist

Confidential

Responsibilities:

• Followed Confidential ’s SDLC to create, edit, and publish 32 WBT Courses for new and current Associates.
• Evaluated, tested, purchased and implemented software, Articulate and Captivate, now used as the standard for creating Web Base (WBT) courses.
• Created demos and quizzes that correspond to each course.
• Created or rewrote each course to match the “ Corporate Standards” at Confidential .
• Monitored and reported to management the length of time participants spent when creating and working on courses to ensure that the work completed was in line with estimated budget projections and costs.
• Provided managers and content owners with suggestions and revisions concerning their courses. Because people have different learning styles (visual, audio and kinetic), the goal is to in corporate each learning style into every course.

Confidential

Business Analyst/QA

Responsibilities:

• Served as the Project Coordinator for a new Innovis project involving data collection from a third party, Tritium. Gathered and analyzed information being collected, created flow diagrams, facilitated meetings to coordinate efforts between development and testing, and interfaced with Tritium to ensure changes on our end didn’t negatively impact their processes or systems. Resulted in the elimination of duplicate and fragmented data in the automated collection process.
• Composed and maintained technical documentation for Loan Origination Software (LOS), interfaces and CBC proprietary software.
• Worked extensively with programmers and developers to analyze possible enhancements for CBC proprietary software.
• Responsible for maintaining and updating user help documents using MadCap Software.
• Met regularly with management at all levels to coordinate activities and provided project status reports.
• Recommended improvements, conducted efficiency reviews of internal and external service delivery, and involved in order management, provisioning and troubleshooting.
• Provided CBCInnovis Managers and Sales Representatives with insights based on business research and analysis.
• Developed models, performed complex analyses, and worked on research assignments. Models included work flow diagrams, business process flow charts, and developmental processes.

Confidential

Technical Support Representative

Responsibilities:

• Served as top Tier support representative that assisted Tier One and other software users.
• Worked with interfacing applications and other team members daily.
• Team Lead for our Consumer Links Department which deals with CBC’s criminal, property management, and Sybase database.
• Performed Regression Testing. Created test cases, executed test scripts, tracked bugs/defects and worked closely with development team to correct issues.
• Worked with programmers and developers when debugging and analyzing software. While trouble shooting technical issues, documented and provided examples of issues/bugs and presented my findings to the developers.
• Responsible for new hires on software applications/programs Confidential, AmRent, Static Testfiles, Citrix, and our GUI based Confidential system.
• Involved in migrating our Citrix Application and AmRent Database from a Novell Server to a Windows 2003 Server.
• Presented in the 2005 and 2006 CBC Managers Meeting. These auditorium style presentations were conducted for CBC Representatives, Regional and Divisional Managers, as well as the VP of the company. The presentations outlined the new enhancements and features that CBCInnovis has developed over the year.
• Designed and Developed CBC’s GUI based Mortgage Application System ( Confidential ) using Novation GT Software.
• Wrote multiple VB Scripts as well as Macros in our Mainframe database for implementing changes in the database and or software.
• Implemented and maintained a wide variety of Static Test Files for users as well as for our programmers.
• Installed and upgraded CBC software. Software included CBCWin, any LOS (Loan Origination Software) that interfaced with CBC, and Citrix Application Farm.
• Installed all LOS (Loan Origination Software) and performed extensive regression testing.
• Served as a mentor for new hires as well as conducted classes for managers and divisional managers.
• Involved in a wide range of trouble shooting strategies to accomplish a given goal.

Confidential

Technical Support

Responsibilities:

• Installed and updated appraisal software. Software included Homeputer, Adobe, Citrix, and Homeputer Photo Page.
• Provided a wide range of technical support:
• Software and hardware upgrades
• Installation of virus protection software
• Reformatting hard drive and retrieving saved information
• E-mail and other account setups on user desktop
• Helped set up Electronic Appraisal System for local Appraiser.