IT Project Assistant Resume West Chester, PA - Hire IT People

SUMMARY

Senior Quality Assurance Engineer experienced in the management, planning, and execution of product testing in a high - visibility and fast-paced work environment. Computer and business process literate with a strong background in designing, developing, and implementing test plans, test cases, and test processes resulting in significant cost savings during the product development lifecycle.
Highly organized with a strong attention to detail and the proven ability to manage people, multiple projects, and tasks in a deadline-driven setting.
Excellent customer service skills, interpersonal skills, troubleshooting/problem solving skills.

TECHNICAL SKILLS

Platforms: Windows, Linux, UNIX, mainframe, including Windows Server, Solaris, HP-UX, AIX, Mainframe JCL, z/OS

Languages: HTML, XML, VBScript, Visual Basic, Java

CA Software Applications: CA Agile Central (Rally), CA OM Web Viewer, CA OM Web Services, CA View, CA Dispatch, CA PPM Clarity

Software Tools: HP Quality Center, HP ALM, HP QuickTest Professional, HP Unified Functional Testing, Jira, HP LoadRunner 12.5, HP Performance Center 12.5, Borland SilkPerformer, SoapUI, Eclipse, VMware, IBM Rational Team Concert, VersionOne, Fidler, Microsoft Office, SharePoint, Wireshark

Server Applications: Microsoft Exchange Server, Apache Tomcat, IBM WebSphere

Database Applications: Microsoft SQL Server, IBM DB2, Oracle, MySQL

PROFESSIONAL EXPERIENCE

Confidential, West Chester, PA

IT Project Assistant

Responsibilities:

Install, and configure the following software on laptops docked in all emergency vehicles: Radio IP Mult-IP, Intergraph MPS Police, Intergraph MPS Fire, and Control Now Agent. Then test and troubleshoot to verify the installed software is functioning properly together. Update settings and add new Firewall rules (Inbound and Outbound) on Windows 10 machines.

Confidential, Cherry Hill, NJ

Overnight Grocery Customer Service

Responsibilities:

Overnight Grocery team works behind the scenes and plays an integral part in supporting our store's daytime operations. As part of the Overnight Grocery team, I work closely with the rest of team to ensure our shelves are stocked and displays are well-merchandised. Work with others to accomplish tasks within deadlines.

Confidential,

Senior Quality Assurance Engineer

Responsibilities:

Worked with the UX team during our external/internal sprint meetings on suggestions on how to design the user interface for new web pages and the enhancements made to current web pages.
Setup complex test systems necessary to meet both internal and external customer requirements.
Created automated test scripts utilizing the automation tools HP Quick Test Professional (QTP) and HP Unified Functional Testing (UFT) that in turn reduced regression test times by over 50%.
Led performance testing projects that established performance benchmarks for the product CA OM Web Viewer utilizing the performance tools HP LoadRunner and Borland SilkPerformer.
Utilized an Agile software development approach that promotes working in small scrum teams while interacting directly with clients to improve quality and speeds product releases to market.
Wrote test plans, test scripts, test cases utilizing the Business Requirements Document, the Design Specification Document, or any other documents provided by development. Also executed and analyzed the test results.
Oversaw and executed automated test cases, test plans and requirements management, defect tracking, and reported metrics to all stakeholders to promote greater transparency and accountability as an HP Quality Center/ HP Application Lifecycle Management (ALM) Administrator.
Managed projects using CA Agile Central (Rally) for tracking backlog, sprint planning, assigning sprint tasks, defects, and monitoring burn down charts.
Optimized manual test scenarios/scripts design for automation readiness, test data/environment availability.
Tested programs updated to JAVA ensuring programs ran successfully on multi-platforms.
Demonstrated new product features and functionality to stakeholders including clients, management, and support teams.
Produced technical documentation to educate clients.

Confidential, Mount Laurel, NJ

QA Software Tester

Responsibilities:

Performed real-time software testing on Dow Jones, NYSE, AMEX and NASDAQ symbols using the following Confidential software: Vector, K2, and Power Partner. Performed and modified test plans for various modules of the Confidential software. Example: Market Data Services. Installed and configured Windows95, Windows NT4.0, and NT3.5.1.

Confidential, Wilmington, DE

Technical Resources

Responsibilities:

Installed and configured hardware components including hard drives, CD- ROM drivers, floppy drives, sound cards, network cards, video cards, and modems. Was also responsible for the installation of Windows95, and various software: Office95, Lotus Notes, Reflections/4, Reflections/IBM, Artes, Norton Antivirus, and Office97. Configured systems to run on a Novell and NT network. Prepared documentation for printing procedures and network connection.

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It Project Assistant Resume

West Chester, PA

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