Quality Assurance Analyst Resume

SUMMARY

Versatile professional with over 10 years of broad expertise collaborating with cross - functional internal and external clients in diverse environments.
Analytical problem-solver advocating for innovative solutions for software development.
Detail-oriented and self-motivated team player with proven success managing multiple simultaneous projects and tasks.
Disciplined quick learner with exceptional interpersonal and communication skills.

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Analyst

Responsibilities:

Wrote scripted pipelines, performed testing prior to development and after to ensure deployments and improvements met company requirements and improved value streams.
Implemented containerization of testing infrastructure (selenium/test runner) and software; and built virtualized test infrastructure to model deployments.
Team introduced Containers to company build pipeline. Evaluated, deployed and tested Container and virtualization orchestration tools, including: Vanilla Kubernetes, OpenShift Kubernetes Libvirt/KVM and OpenStack. On infrastructure team which deployed OpenStack implementation:
Performed risk analysis of deployment, evaluating optional capabilities (HEAT) as well as business costs and impact of deployment decisions.
Advised management, developers and QA testers regarding implementation. Managed usability testing and assessment for both test automation and "pet VMs" for developers and QA testers.
Performed and authored manual and automated testing, participating in all agile ceremonies. Performed backlog research to build requirements and anticipate issues for/with product owner.
Maintained and developed automated testing infrastructure. Legacy test automation infrastructure: Libvirt virtualization cluster managed via puppet with a mysql job scheduler and queue (frequent maintenance and intervention). Newly Developed: perl integration of test case management system (TestRail), OpenStack virtualization private cloud, and automated test runner.
Maintained and developed automated testing scripts.

Confidential

Scrum Master - Agile Coach

Responsibilities:

Worked with teams to embrace agile principles through key agile ceremonies, behavioral driven development (BDD), which allowed greater QA and documentation participation in process, addressing team and organizational impediments, and empowering team to resolve problems via inter and intra team collaboration.
Introduced PRISMA risk assessment methodology to company due to its ability to rapidly categorize risk (likelihood vs impact) and guide testing and development.
Adapted PRISMA to formulaic process, demonstrating simple risk magnitude on table and relating risk assessments to BDD scenarios that guided acceptance testing and automation efforts.

Confidential

Technical Support Analyst

Responsibilities:

Provided support to customers using the cPanel & WHM product.
Assisted customers with Softlayer's Infrastructure as a Service system, virtualization system, load balancer and firewall provisioning. Assisted customers with server, OS (Windows and *NIX) and software configurations.
Managed documentation and communication via ticket system, email and internal knowledge base.

Confidential

Datacenter Supervisor

Responsibilities:

Oversaw software installation, configuration and troubleshooting/optimization, utilizing technologies such as Apache, Lighttpd, MySQL and mailserver software.
Provisioned configured and troubleshot issues pertaining to all DC hardware and infrastructure including remotely accessible APCs (power), switches, routers, servers, racks, and drives down to block.
Aided customers with disaster recovery and prevention; Aided with deploying homespun Metal/Infrastructure as a Service DRAC-based infrastructure and design.
Supervised and aided in planning and implementing strategies for major projects including data center buildout/consolidation and major provisioning projects such as remotely accessible colocation cages.
Worked closely with other departmental leads to implement solutions and policies and utilized software staff to develop script tools to automate repetitive tasks.

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