SUMMARY

• Over 6+ years of experience in planning, coordination and communicating cross team efforts in QA, BA, DevOps, App - Dev and Infrastructure stacks
• Solutions-driven Business Analyst/ QA with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals
• Manage the coordination and alignment with supporting QA teams on deliverables (Test Strategy, Test Data Management, Metrics and Reporting).
• Lead End to End test execution quarterly releases, ensure that the Test Plans are complete and communicated
• Successfully lead the User Acceptance Testing (UAT) effort for the Post Closing Platform.
• Provide one point of contact for the UAT testers and business unit during UAT Testing.
• Coordinate the development of the UAT test scripts, UAT test scenarios and Master Test Plan.
• Facilitate daily UAT Testing call for all UAT testers and arrange UAT testers for each project
• Enter defects into ALM and Share Point and manage the defects until resolution
• Experience in Requirements Gathering & Analysis, Enterprise Implementations, Risk Management, KPI Dashboards & Scorecards, Data Mining & Analytic
• Good knowledge and understanding of QA processes and the Testing industry
• Knowledge in designing and writing automated scripts in Selenium and QTP/UFT - Unified Functional Testing frameworks
• Good understanding of Software Development Life Cycle (SDLC) and knowledge of project management life cycle
• Expertise in Quality Assurance/Testing and Analysis with emphasis in analyzing the Business Requirements, System Requirement Specifications (SRS), Functional Requirement specification (FRS), Design Documents to formulate Test Plans, Test Strategies and Test Cases
• Proficient in System Testing, Functional Testing, Regression Testing and User Acceptance Testing of Web, Client/Server applications and on other domains
• Experience in developing Test Traceability Matrix and Gap Analysis
• Experience in Using Quality Center/ALM as repository for maintaining test cases, execution and tracking the defects
• Experience working with large projects in agile fashion using JIRA, ALM for tracking Jira EPICs/Features/Stories/Subtasks etc...
• Experience working in Enterprise Change Control team to evaluate and assess change
• Experience working on Middleware technologies like WebLogic/WebSphere/Tomcat.
• Experience working in 24*7 environments by following the escalation process for proper resource engagement towards resolution of ongoing issues
• Experience working on relational database like Oracle, SQL, knowledge of database objects like Tables, Primary and foreign keys, Views & Referential integrity etc.
• Knowledge and experience working with load balancers - F5/HAProxy
• Familiarity with cloud technology and service on AWS - Iaas/Paas/Saas/Dbaas
• Experience working on deployment automation tools like Nolio/Serena/UDS
• Understanding of DevOps CI/CD automation Pipeline and containerization technology concepts - GitLab - Jenkins-Docker-Puppet-Nagios
• Experience working with SPLUNK to monitor the log for activity and to write SPLUNK queries to pull the report
• Assisted management in ensuring shift handover is seamless and best practice is followed for optimal results within SLA
• Experience involves assisting manager in generating report, metric for workload review and performance bottleneck
• Offloaded management by assisting in admin activities: tracking, reporting, scheduling and planning vacations
• Experience in participating Scrum meetings, Sprint/Iteration Planning meetings & Retrospective meetings
• Experience in writing and executing SQL queries to perform Back-end Testing
• Experience in documenting defects with high level of detail and informative recreation steps
• Knowledge of testing the applications compatibility on JAVA, UNIX and Windows platforms
• Work closely with team leads, project teams, and other members of the client; promote positive and effective working relationships
• Strong problem-solving skills, excellent communication and learning skills
• Good team player with ability to work independently on critical efforts

TECHNICAL SKILLS

• Agile/Scrum and Waterfall
• HP Quality Center, IBM Rational Quality manager (RQM) Quick Test Pro (QTP), Soap UI, Selenium
• Windows XP/Vista/7, Windows 2003/2008, UNIX, Redhat Linux
• VBscript, HTML, XML, WSDL, SQL, and Visual Basic.
• Oracle, SQL Server, MySQL
• SQL Plus, TOAD, SQL Developer
• Apache, Tomcat, WebLogic, WebSphere
• Business Objects, Cognos, MicroStrategy
• VBscript, JAVA Script, C++, Visual Basic, HTML, XML, WSDL, SQL, and Visual Basic.
• Quality Center, Rational Clear Quest, Jira, Bugzilla, ALM
• MS-Word, MS-Excel, MS-Power Point

PROFESSIONAL EXPERIENCE

Confidential, NC

Lead BA/QA Analyst

Responsibilities:

• Identified the product related bugs and prepared reports and graphs using QC.
• Identified priority and severity of the defect using JIRA.
• Design and development of QTP/Selenium automation Scripts Tested the application for multiple data using QTP
• Experience in Requirements Gathering & Analysis, Enterprise Implementations, Risk Management, KPI Dashboards & Scorecards, Data Mining & Analytics
• Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs
• Working knowledge of Open Source tools as Selenium Web driver
• Strong functional testing background, including defining test strategy, test planning, test case design, and execution
• Partnered with developers to automate manual processes, saving time and money while decreasing error
• Coordinated complex analysis, design, development, testing, and debugging of computer software
• Designed test cases and executed all types of testing (e.g. functional, integration, end-to-end) on all variety of platforms (e.g. mobile, web, portal frameworks)
• Developed test scripts with QTP/UFT
• Developed detailed testing approach and plans for specific test areas or overall plans for small to medium size projects
• Participated in peer reviews of Test Cases, SQL structure, Test Plans and Automation scripting
• Performed all aspects of automated testing for client engagements
• Performed Functional, Integration, UAT and System testing on the application
• Involved in leading, planning, coordination and communicating cross team efforts in DevOps, QA, App Dev and Infrastructure stacks
• Collaborated with development team to troubleshot and resolve on going issues
• Assisted in implementing and managing framework for evaluating application performance
• Provided support to conduct system testing and integrated more servers to the infrastructure
• Provided assistance to engineers on performance and other critical areas - RCA
• Assisted team in handling multiple Emails issues for various scenarios - Triage and RCA
• Involved in SPLUNK monitoring and reporting activities
• Extensively involved in Defects tracking, follow-up and resolving activities
• Executed deployment tasks in various environment using Nolio/Serena UDS and Manually
• Involved heavily on Nolio/Serena deployment and troubleshooting activities
• Performed WebLogic recycle activities and DevOps Sync Activities
• Provided support to deploy various automation solution in DevOps to improve IT organization
• Collaborated with OS, MW, Network, Database, F5, SAN to identify deployed issues for component-based applications
• Executed the test cases in several phases as the developers fixing the bugs
• Assisted engineers in Diagnosing, resolving and validating application monitoring solutions for deployment
• Developed Test Cases, test plan, Logged and reviewed and closed bugs in ALM
• Involved in assisting team in Server Provisioning activities
• Assisted in streamlining applications delivery to get applications out to customers faster
• Involved in C3 - Private Cloud integration processes

Confidential, NC

Sr QA Engineer

Responsibilities:

• Assisted management in planning, coordination and communicating cross team efforts in DevOps, QA, App-Dev and Infrastructure stacks.
• Develop QA test scenarios and projects against Cassandra No-SQL DB
• Communicate with development regarding installation issues and software defects
• Work closely with other members of the Development Team and Marketing to review the designs of systems, implement test plans, and test the quality of software products
• Develop, Assemble, and run test case builds
• Developing and executing quality assurance test scripts, tests plans and checklists against Java code
• Experience working on Database troubleshooting activities for ORA errors - Oracle/SQL
• Collaborated with development team to troubleshot and resolve on going issues
• Assisted in implementing and managing framework for evaluating application performance
• Provided support to conduct system testing and integrated more servers to the infrastructure
• Assisted team in handling multiple Emails issues for various scenarios - Triage and RCA
• Extensively involved in Defects tracking, follow-up and resolving activities
• Executed deployment tasks in various environment using Nolio/Serena UDS and Manually
• Provided support to deploy various automation solution in DevOps to improve IT organization
• Executed the test cases in several phases as the developers fixing the bugs
• Assisted engineers in Diagnosing, resolving and validating application monitoring solutions for deployment
• Developed Test Cases, test plan, Logged and reviewed and closed bugs in ALM
• Handled administration tools and management frameworks for reporting and tracking progress
• Involved in assisting manager in generating report, metric for workload review and performance bottleneck.
• Involved in ensuring shift handover is seamless and best practice is followed for optimal results within predefined SLAs
• Offloaded management by assisting in admin activities: tracking, reporting, scheduling and planning vacations
• Assisted team in coordinating escalations scenario by following the right engagement model
• Always evaluated risk and developed a risk mitigating strategy for successful outcome
• Involved in generating and reviewing metrics, capacity and utilization reports

Confidential, NC

QA/BA Analyst

Responsibilities:

• Involved in analyzing system requirement and developed detailed test plans for system testing.
• Designed and developed test strategies, test plan, and test cases.
• Monitored, maintained, and evaluated the application’s behavior in different phase of testing.
• Deliver project and commitment on time in good quality and within budget
• Identify areas for improving efficiency, shortening of test cycles, and automation of test scripts and recommend solutions for improvement
• Managed the testing of multiple projects of significant complexity
• Possess thorough technical and operational knowledge within the QA area of responsibility
• Assist Application Developers and technical support staff in identifying and resolving defects
• Performs root cause analysis to identify and recommend test scope and test approach improvements
• Conducted User Interface testing to evaluate the user-friendliness of the application.
• Performed security testing to keep the completely online (customer access system) process secured.
• Involved in regression testing by reviewing source code after each build.
• Performed functional and system testing to ensure it against given requirement.
• Designed and developed user scripts using Load Runner.
• Tested the application for multiple data using QTP.
• Identified the product related bugs and prepared reports and graphs using QC.
• Identified priority and severity of the defect identified.
• Analyzed throughput, response time, hit per second, transaction summary etc.
• Participated in meetings and reviews to evaluate documents, plans, code, risk, specifications, and approval process for project deliverables within deadlines.
• Perform Load, soak, and stress testing to analyze the performance of the system under load.
• Interacted with developers and users to resolved critical and major bugs.
• Performed Functional, Integration, UAT and System testing on the application

Environment: Windows XP, MS-Project, MS-Visio, Rational Rose, Clear Case, Requisite Pro, Clear Quest, Test Director, QTP, QC, Oracle, Toad, Facets, Java, Web 2.0.