SUMMARY

• Sr. Quality Assurance Lead Analyst with over 12 years of experience in all phases of the Quality Assurance (QA) Testing primarily focused in Requirements Analysis, Manual Testing, Black - Box Testing, automation and quality assurance for Web, client Server and Mainframe applications in Healthcare, Customer Relationship Management (CRM), Accounting, State Government (Transportation, Justice), Educational, Financial, and HealthCare.
• Have a sophisticated knowledge of QA Methodologies, Testing knowledge in software application development cycle, testing life cycle; proven self-starter, motivated team player with leadership abilities and excellent communication and interpersonal skills.
• Expertise in QA Methodologies, Software Testing life cycle (STLC) and involved in all phases of SDLC, worked on various software development Process (Agile/Scrum, Iterative, Waterfall) to ensure quality assurance and control
• Experience in Software Development Life Cycle, Test Life Cycle, Bug Life Cycle and Defect Tracking, End to End Testing, User Acceptance testing.
• Extensive experience in developing Test strategy, Test Plans, Test Cases, Test Scenarios, Test Scripts, and Reports using requirements and design documents.
• Extensive experience in design, development, execution and maintenance of Test cases (manual and BPT automation), verification of the results and evaluation the actual results with the expected results.
• Extensive experience in Agile/Scrum Development Testing and participated in Product Owner Group (POG), Sprint planning, User review, sprint backlog, bug scrub and daily stand up meetings, Conducted and coordinated the defect Review Meetings with developers, lead, architect and business owner.
• Experience in creation of BPT scripts and components; Build, reviewed and approved the BPT automation test script for automation nightly run
• Strong expertise in testing of Web, GWT and Native Client framework build applications, IBM Mainframe, Client Server using different browsers (IE, Firefox, Chrome, Safari etc.) in Windows, Linux, Azure Microsoft, Amazon Cloud and Web CMS Environments
• Excellent experience in various tools and techniques in JAMA, Fiddler,HL7 Salesforce, Postman, QC 10.00, ALM11, Net Forum, JIRA, Oracle EBS application, Version One, Splunk, WinSCP, Firebug, Bamboo / clover, Wiki, SharePoint, BAC, SQL developer tool, SQL Server management Studio, Foot prints, Service now, Parthenon software, Mandrill, Chilli, Django admin) and SQL queries.
• Experience in use of Automation tools E.g. QTP, Business Process Testing (BPT), Quality Center 10/HP ALM-11, Win Runner, and Load Runner
• Extensive experience in Bug tracking system and Bug reporting (QC, JIRA and Chilli)
• Strong analytical, debugging and communication skills and ability to work independently with minimal supervision and Proficient and individually creative, detail oriented, self-motivated and producing quality work under tight deadlines
• Proven ability to work effectively in both independent and team (both onsite and offshore) situations with positive results.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Quality Analyst

Responsibilities:

• As a part of Zenith R&D project worked on Navi Care Nurse Call Platform.
• Setting up the environment and deployed the application in Azure Microsoft (Service fabric services)
• Worked within an Agile environment with 2-week sprint
• Created test cases from requirement Document, created test data in JAMA, got reviewed and approved by QA, Dev and PO.
• Performed Verification and Validation testing in Regulated environment.
• Performed Dry Run Execution and Formal Execution. And Executed in (OE portal) Objective Evidence for each step
• Reported bugs using the bug tracking tool JIRA
• Used Fiddler for testing ADT messages and for Risk Status using appropriate color-coding
• Worked on Web services and APIs testing
• Performed Device testing - Bed with Early Sense device to stimulate for HR and RR
• Performed Browser based testing and Windows OS.
• Documenting and troubleshooting the issues by closely working with developers
• Involved on performance testing and documented the process

Tools: - JAMA, JIRA, SQL Server 2016, OE portal, .NET, Fiddler, HL7, Microsoft Azure, Microsoft Service Fabric, Mirth, PuTTY, API testing, Swagger, Linux

Confidential

Sr. Salesforce Lead QA

Responsibilities:

• Working on integration testing between Cisco SFDC and Duo Security SFDC, through MuleSoft.
• Gathering requirements and validating the phase 1 of Salesforce integration on CPQ. Used Postman to Integrate the systems.
• Creating and maintaining solution/testing documentation.
• Created Test Plan, Test Scenarios, Test Cases and Executing test cases, Reported Bugs
• Worked with IT developers (onsite and offshore) and Project Management teams
• Lead problem identification resolution process - Tracking, repairing, reporting defects.
• Analyzing, understanding and documenting the business processes for effective communication with the QA team in detail where required.
• Problem solving issues that arise in day to day running QA processes and providing timely responses and solutions required
• Created and maintained documentation to support role responsibilities for training, cross-training and disaster recovery
• Creating and documenting test procedures and scenarios for the pre-UAT phases.
• Supporting the Operational teams during UAT and rollout phases

Environment: SFDC, Postman, Slack

Confidential

Sr. Quality Assurance

Responsibilities:

• Worked on Avectra implementation project for Confidential (Association of international certified professional accountants)
• Performed new functionality smoke, functional, integration, regression, and negative testing
• Tested on Net forum (SaaS Cloud application- Iweb and eweb) modules (CRM, Membership, Accounting, Reports, and Subscriptions).
• Worked on heavy integration projects - upgrading of JDK and SOA 11g to 12c
• Worked on multiple projects simultaneously (TWTCPA, EOS, OSR, PRISM, and Candle (competency and learning).
• Worked on Oracle EBS application, to provide access, add responsibilities, verify data
• Worked with different vendor for TWTCPA project (Parthenon team in Portland)
• Execute test plans and test scripts on HP Quality Center and later in JIRA.
• Tested the legacy data for data conversion of reports used oracle business intelligence discoverer desktop and oracle developer tool.
• Created and Updated legacy regression test cases, providing better coverage for updated version of product
• Tested the different types of financial Reports like net revenue, exhibit sales report, Invoice Gap Report, Subscription forecast report, etc
• Ensured test plans and a related documentation (i.e. functional specification) met regulatory business requirements.
• Participated in business requirements and technical specification reviews to Identify s/w variances from standards and partnered with Developers to ensure compliance.
• Worked on production support incidents; Worked with Developers (onsite and offshore) and Project Management teams to recreate production issues in order to test the software in Functional, Integration, and Release environments.
• Involved in code migration process and after clone performance.
• Updated weekly status report and defect status review meeting.

Environment: HPQC, JIRA, Net forum, (Iweb, Eweb) Oracle EBS application, footprint, Service Now, NetSuite SQL developer tool, SharePoint, SnagIt, .Net, SQL server Management studio, Django, Mandrill, Chilli, Net suite, okta, mailinator, Oracle business intelligence discoverer desktop (Oracle BI tool)

Confidential

Sr. Quality Assurance Team Lead

Responsibilities:

• Prepared detailed Test Strategy / Plan and Test Cases (using requirements, Use Cases based business scenarios) for NC DOT project HB 1779, Tag and Tax System (TTS), combining both vehicle tag and county tax into a combined payment program
• Designed developed, executed and maintained Test cases, Imported Test Cases, generated reports, updated the Requirement Traceability Matrix (RTM) in HP ALM-11.
• Performed Functional, Regression and Integration Testing with Mainframe 10 applications such as STARS, Credit Card/CPS, Vehicle Tax Services (VTS) and a Web based Online Registration Renewal applications.
• Ensured that all Test Results are being logged in HP ALM-11
• Reviewed Business Use Case with Team Business Analyst
• Obtained the Test Results information from Mainframe application teams,
• Tracked the progress of test execution for System Integration Test (SIT) and User Acceptance Test (UAT) for 11 Application teams.
• Prepared the Consolidated Test Execution Defect Status Reports and conducted status meeting with Developers for defect resolution action plan and testing.
• Participated in defining the County Data Migration File Formats to support all counties requirements to send data to NCDOT into the vehicle tax system (VTS)
• Loaded the County data flat file using 1) Import Export Data Wizard and 2) Bulk methods available in SQL server 2012 and performed Data Validation testing & reports issues to the respective county team.
• Provided Data Validation Support and Online facilitation using MS Outlook, Lync, SharePoint, LiveMeeting to IT Data Migration Team with counties on weekly basis.
• Extensively used Share point to maintain, the project testing specific documents
• Prepared and submitted the consolidated Weekly Status Report to Group Project Manager, attended the status meetings, tracked/monitored the status of defects for the closure, raised the issues/risks to the group manager and to respective leads.
• Worked with architect to understand the architecture of the application
• Supported and liaison between NCDOT-IT, Counties, and VTS vendors with data issues and defining their ETL processes.
• Supported the identification, tracking and resolution of ETL problems using MS Excel.

Environment: HP ALM-11, IBM Mainframe CICS/COBOL/DB2, IBM Web sphere, .Net, JAVA, Web Services, MS SharePoint, SQL Server Management Studio 2012, SQL Server Import Export Wizard, MS Lync 2010, Snagit10, MS Visio

Confidential

Sr. Lead Quality Assurance Analyst

Responsibilities:

• Prepared detailed Test strategy, test Plans, test scripts using requirements (BRD), functional and design document in Quality center (ALM-QC 11)
• Designed developed, executed and maintained Test cases (manual and BPT automation) in Quality Center; Imported test cases in Excel to Quality Center; generation of various reports; Creation of BPT scripts and components
• Managed defect reporting, rapid deployment requests (RR) and Two-week Sprint release Product Data Management System (PDMS) sign-off process using JIRA
• Build, reviewed and approved BPT automation test scripts for automation nightly run
• Created reports using Business Service Management tool (BAC)
• Understood the business requirements; Tested the application; monitored the defect for its closure worked with development team; performed smoke testing after build
• Participated in Product Owner Group (POG), Sprint planning, User review, sprint backlog, bug scrub and daily stand ups meeting. Conducted and coordinated the defect review meetings with developers, Tech Lead, architect and business owners
• Performed functional, UI, Role based security, Soap UI, regression, Integration (with Aptinet, profile and Sales force applications) and Browser based testing for every release (using IE, Fire Fox, Chrome, Safari); performed post release application testing
• Performed Memcache testing with admin console
• Performed testing for the Application developed in Google Web Toolkit (GWT) and Native client framework
• Approved system test package in death burrito for release
• Used Splunk & WinSCP to check logs, Firebug to check errors to resolve the problems and Bamboo/Clover to check code coverage in discussion with developers
• Trained the offshore team and mentored the junior project team members
• Used Wiki and Share point to update the documents
• Used the SQL to verify the Backend data
• Used Version One to track the tasks and verify the product backlog items.
• Provided daily and weekly status reports to QA Manager
• Worked with architect to understand the architecture of the application

Environment: Quality Center 10, HP ALM-11, HP Business Service Management, SOAP UI, .Net, J2EE, GWT, DAY CQ, GWT, Bamboo, JIRA, Wiki, SharePoint, Splunk, WinSCP, death burrito, JIVE,SOA, SOAE,REST,API, Oracle 11g, Oracle Forms, Windows, Linux, Mac OS, Amazon Cloud and Webcams.