SUMMARY

• 13 + years of IT experience encompassing various Technical/Functional areas such as Developer, Technical lead, Integration specialist and Technical Architect.
• 12 + years of consulting experience in Siebel CRM applications.
• Siebel CRM experience includes Siebel EAI, Siebel EIM, Siebel Configuration, Scripting, Workflows, Business Services, VBC, EBC, Data Mapping, CTI and production support.
• Extensive experience in architecture, system analysis, design, implementation, testing, and development on Siebel Hospitality, Siebel Automotive, Financial Services, Telecom, Life sciences and Call Center and sales Enterprise.
• Extensively worked on Web services, Siebel EAI, Integration Objects, Business Services, VBC, EBC, Inbound and Outbound EAI HTTP Transports.
• Good experience in Siebel integration in RightNow Service and Medallia Survey Clouds.
• Experience in development and deployment of email Response module, custom Automation solutions for variety of Inbound/Outbound email requirements.
• Good experience in setting up business rules using task - based UI and Siebel workflows.
• Good experience in requirements gathering GAP Analysis, change control and release planning on different Siebel projects.
• Dynamic and Result oriented team player with excellent analytical, problem solving and communication skills.
• Good Knowledge in AWS Cloud services and infrastructure.

PROFESSIONAL EXPERIENCE

Tech Lead & Data Conversion Specialist

Confidential, Bethesda, MD

Responsibilities:

• Performed the GAP Analysis between the two systems for the recommendations.
• Provide the High-Level Solution Blueprint along with the Migration plan by working with the different IT Stakeholders.
• Responsible for migrating the ISAC - Integrated Sales and Catering (Siebel CRM System) from Starwood to Confidential ’s CI - Consolidated Inventory (Siebel/SFDC)
• Create detailed execution steps and implementing the same data conversion.
• Preparing initial EIM Data Mapping sheets for all entities.
• Prepared IFB files for all entities and high-level technical design docs.
• Written and executed the DB2 stored procedures for post data alignment.
• Conducted business review meetings responsible for business owner signoffs.
• Prepared Parallelism, functional and technical sequencing of data loads.
• Prepared Unix wrapper shell scripts for EIM jobs execution.
• Worked with DBAs to improve EIM performance specific on DB2
• Dealt with multimillion data entities during this conversion.
• Prepared the Test Scripts and reviewed test documentation for functional dependencies during SIT and UAT testing.
• Expert knowledge of SDLC, AGILE, CI development methodologies.
• Worked with Technical Teams to validate the Technical Design Documents (TDD) against the agreed Functional Requirement Specifications (FRS)
• Engaged in identifying and reviewing the Test Scenarios during System and Integration testing.
• Interface with internal business users and IT development groups so the needs can be clearly understood and met.
• Discovery Phase - Work with Confidential ’s team to identify the key data entities to be migrated along with specific requirements for each entity and mapping rules.
• Prepared entity specific deployment documents for wave wise Production migration.

Tech Lead & Senior developer

Confidential, NJ

Responsibilities:

• Supported CRM platform transition from Siebel CRM to Salesforce.
• Designed and coordinated CRM system integration with Oracle RightNow cloud.
• Designed and coordinated CRM system integration with Medallia survey cloud.
• Designed and coordinated CRM system integration with in-house customer master
• Integrated CRM system with TRILLIUM for data Quality and Address validation.
• Prepared Data jobs for the contacts, Accounts, Assets and Survey entities
• Writing PLSQL programs for data validation and post conversion reports.
• Followed the CRM Best Practices for the better Performance of the EIM.
• Evaluated the new index performance for the better results.
• Worked with DBA to resolve CRM database related issues.
• Component health check and workflows version controlling.
• Responsible for user management, System Preferences and user access control.
• Maintaining the day-to-day system support and development activities.
• Designed and development of ad-hoc CRM reports for different streams.
• Single point of contact for the all the business requirements and issues.
• Involved in performance optimization and query tuning of the CRM database.

Senior Siebel Tech consultant

Confidential, NY

Responsibilities:

• Mapping business requirements to Siebel CRM Data Model
• Maintaining the day-to-day system support and development activities.
• Working directly with Systems Owners and Data Management team for CRM.
• Created new EIM jobs to get the Assets, Contacts and the related data.
• Created and reviewed of EIM configuration files (ifb) and Data mapping files.
• Responsible for data synchronization between other systems via Siebel CRM.
• Designed and development of ad-hoc Siebel reports for different streams.
• Evaluated the new index performance on the application for the better results.
• Followed the Siebel Best Practices for the better Performance of the EIM jobs.
• Requirements gathering and GAP analysis.

Siebel Tech consultant

Confidential

Responsibilities:

• Requirements gathering and GAP analysis.
• Functional and technical design in Siebel Correspondence module.
• Development of Siebel Correspondence module.
• Design and development of workflows and business services.
• Assignment manager configuration and implementation.
• Outbound web services development and configuration.
• Inbound web services development and configuration.

Siebel Technical consultant

Confidential

Responsibilities:

• Single point of contact for Siebel application user community.
• Siebel server and user administration monitoring and administration.
• Siebel user and daily user issues support and interaction
• Creation and modification of SQL Server stored procedures.
• Creation and modification of Oracle stored procedures.
• Created and administered Siebel Inbound web services
• Responsible for End-End testing of Siebel-application interfaces.
• Responsible for uninterrupted business process.
• Developed inbound / outbound Workflows for automation.

Team Lead & Siebel Tech Consultant

Confidential

Responsibilities:

• Lead KT Process and takeover to keep the lights on KTLO.
• Worked with huge user segment, which is 1000-1500 in implementing Siebel SFA.
• Configured Virtual Business Components using customized Business Services.
• Worked on Siebel EAI Business Services in Siebel Integration.
• Responsible for uninterrupted business process and ensured SLA compliance.
• Develop and maintain the documentation to support the team and business.
• Created Repeating Component Requests (RCRs) and Workflow Polices
• Developed the technical designs, fixed the production issues, and involved in integration testing.

Sr Technical Consultant

Confidential, Wellesley Hills, MA

Responsibilities:

• Requirement’s GAP analysis and high-level technical design.
• Business process automation and workflows design.
• Created Siebel Integration objects, customized business Services.
• Configured EAI workflows and outbound Siebel web Services along with VBCs.
• Worked on External Business Components (EBC).
• Preparation of Low-Level Design and Unit Test Cases.
• Siebel Server installation and setup activities
• Offshore environment setup.
• Comparative analysis of Siebel 7.X Vs Siebel 8. 0.
• Configuration of business objects, business components, joins, MVGs, pick lists.

Technical Consultant

Confidential

Responsibilities:

• Requirement analysis, design and configuration.
• Worked on Siebel CRM Order management module
• Hands on experience with Order management business services and workflows.
• Handled Service Assurance module independently.
• Supporting Siebel environment during UAT, Production deployments.
• Scripted and developed the custom business Services using Siebel CRM eScripting.
• Configured Siebel CRM state models for SR status restrictions.
• Design, developed, testing and deployment of the smart scripts.
• Responsible for effort estimation for smart script deliverables.
• Siebel Remote, LOV and user administration.
• Server administration to component/task level.
• Repository Management, CTI Communication server admin.