SUMMARY

• Seeking a mutually beneficial position that will make use of my 5 years’ experience as a software Engineer in system design, testing and implementation from inception to documents with updates and solution design. I am looking to excel at what I do with a value adding team of rapidly growing Organization. Looking forward to become a strong Confidential D365 Techno Functional Consultant.
• Demonstrated ability to work under deadlines.
• Excellent skills in verbal, written, and presentation communications to all levels and types of management.
• Ability to work within a team and as an individual contributor.
• Ability to leverage and/or engage others to accomplish projects.
• Strong customer relations and communications skills (written and verbal).
• Proven Experience in both technical and functional environments to do documentation and configuration.
• Has good experience in Confidential D365 Implementations.
• Applied Platform Updates to D365 environments
• Has experience in setting up version control in D365 for Sales & Marketing
• Worked on customizations for existing functionality by using extension concepts in D365
• Created new entities and customized entities by using extension concepts as per business requirements.
• Worked on SSRS reports in D365.
• Has good Knowledge on SQL server and queries.
• Has knowledge on Configuration or deployment of D365 environment.
• Worked on Data Migration and Data Integration Concepts
• Worked in various phases of the project like design, estimations build and test phases.
• Experience of working in several project teams responsible for full cycle implementation of Confidential CRM projects
• Proven expertise in ERP systems, landscapes and terminologies.
• Good Familiarity in ERP implementation environment.
• Good Knowledge on SQL Server, SSRS, .NET/C#.
• Good ability to manage day - to-day operational aspects of a project and scope.
• Proficient in Microsoft Office, Microsoft word, Microsoft Power point, Microsoft Excel.
• Excellent communication, problem solving, critical thinking, conflict resolution, facilitation, and documentation skills.
• Proven record of accomplishment in producing high quality work under tight deadlines and in multi-tasking to meet business goals.

TECHNICAL SKILLS

Languages: Java, C, C++, XML, C#.net XSL, SQL and PL/SQL

ERP Technologies: SAP, Confidential D365

SAP: CRM, SD, SCM ----Familiar

Servers: Microsoft, Oracle, SQL

Testing: Selenium, Unit Testing, Regression Testing

Scripting Languages: HTML, Java Script, C#, c++

Project Management Tools: Ms Project, Ms Office, Ms Visio, Baan Tools, Baan EDI, Baan Distribution, Manufacturing, Finance

PROFESSIONAL EXPERIENCE

CRM TECHNICAL LEAD

Confidential

Responsibilities:

• Mentors and coaches Dynamic CRM developers and team members
• Responsible for code reviews, Code Promotions from Dev environments to QA and Production
• Worked with Functional team in design phase to provide feasible technical solutions and Understanding the Business
• Conduct user training and create and maintain knowledge transfer documentation
• Completely owned the ownership of Implementing Security.
• Created Pipelines, Branches and owned the release Management system
• Gathering and understanding client system requirements for CRM software selections
• Performed gap analysis between packages delivered functionality and client's requirements.
• Mapped client requirements with CRM application functionality.
• Trained client personnel on the usage and administration of CRM applications.
• Developed data conversion and testing strategies.
• Created report and queries to provide customers with data from CRM.
• Worked in setting up the CRM organizational environment for case management with business units, common entities, and security. Also, configured all related system elements or objects related to the administration of the system.
• Designed and integrated business processes and data flows between CRM applications and other applications, such as back office/ERP applications
• Developed data conversion and testing strategies.
• Assisted in designing, development and testing of complex projects with enterprises.
• Prepared detailed documentation such as specifications and unit test cases for all projects.
• Fixed issues and provide support during testing.
• Conducted acceptance testing and trained customer resources to successfully use and maintain the Confidential CRM applications.
• Developed high-level project work plan.
• Trained client personnel on the usage and administration of CRM applications.

Dynamics D365 Technical Consultant

Confidential

Responsibilities:

• Involved in analysis and estimation of development task
• Assisted in development, installation and support services of Confidential software products.
• Provided technical guidance for end users related to configuration of software solutions.
• Performed client satisfaction services by provision of continuous support to Confidential applications.
• Conducted autonomous analysis of client business processes, software systems and databases.
• Executed processes for designing and configuration of software solutions as per client requirements.
• Suggested updates and methods relevant to system architecture components and changes through research.
• Supported .NET applications and architecture by designing, coding and debugging procedures
• Assisted team in creating and documenting the business processes and module configurations.
• Worked with end users to identify, trouble-shoot, and resolve issues and inquiries
• Provided orientation to new users.
• Setting up landing zones for file transfer between UMAX and third party applications using SSIS packages.
• Work with DPW for data migration to D365
• Created entities by using Extension Concepts.
• Created SSRS reports in D365.
• Worked on Data management and integration using entities in D365.
• Worked on DIXF for Migrating data from Legacy systems to D365
• Clean-up batches
• Monitor file share storage
• Version Control using Team Foundation Server.
• Grant access rights to users, Security roles, Workers, User groups/profiles, Infrastructure access (RDP, file share, SSRS, BI, role centres, etc.)
• Configuration changes
• Implemented Visual Studio Team Foundation Server (VSTS) to Keep track of issues using C# programming.
• Maintain reports and design / deploy reporting requests.
• Fix issues with the existing design

Dynamics CRM Consultant

Confidential

Responsibilities:

• Formulated codes for implementation of solutions as per designing specifications.
• Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project
• Participates in daily leadership calls, stand-ups, can outline performance of technical team
• Participate in Work Product Reviews as referenced in the Project Quality Plan
• Develop processes, implement effective workflow and embrace best practices
• Develop and continue to refine CRM change management standards and tools
• Provide technical documentation to the administrators and end users of the system in
• Build CRM forms, screens, and views as well as workflows and reports for the user interface
• Be a member of the CRM development community affecting and driving efficiencies across the company
• Provide redundancy and backup support for other team members
• Implemented procedures for development of critical applications and relevant system functionality.
• Conducted customization and migration of Dynamics CRM applications and latest system upgrades.
• Suggested enhancement activities for functionality of legacy applications through C# applications.
• Developed user interfaces and web applications through use of JavaScript and other browser-based technologies.
• Executed processes for designing of system architecture components and code reviews.