SUMMARY:

• Senior QA Leader with decisive operational vision and industry - diverse leadership in the direction of information technology strategy, resources, enterprise programs, and software/system lifecycles.
• 20+ years in computer software with expertise in Quality Assurance and eCommerce/Web development.
• Proven record of success leading QA, test/server automation, application development, technology deployment, project management, risk management, and compliance operations.
• Collaborative, solutions-based consultation and partnership with technical and non-technical groups, leading internal/external teams of customers, IT contributors, third-party development resources, and business stakeholders.
• Strong training and staff development skills, as individual mentor coaching the identification and accomplishment of skill-building activities for professional development.

CORE EXPERTISE:

• Project Management
• QA Automation
• IT QA and Business Process Optimization
• Infrastructure and Networking
• Budget / Resource Direction and Cost Control
• Real - Time Business Integration
• Web Development / eCommerce Strategy
• Internet / Intranet Web Services
• Internet / Data Back-End Integration

TECHNICAL SKILLS:

Specialties and Skills: Virtualization VMWare ESX 2.53/3/3.5/4/5/5.5 ESXi, vSphere 4/5/5.1/5.5, vCenter, vMotion, Lab Manager, Virtual Center 2.5, Consolidated Backup 1.0.3, Workstation 5-11, HP MSA4000 San & Open iSCSI.

Platforms: CentOS, Ubuntu, Red Hat 6.2-9.0 & ES, Mac OSX, iOS 7/8, Windows NT/ 2000/2003/2008/ XP/Vista/7, Novell, OS/2.

Hardware: Servers, Desktop, Mac, PC, Routers, Firewalls, Printers.

Applications: Jira, Bamboo, Stash, Gitlab, Zephyr, Microsoft Team Server 2008/2010, Visual Studio 2008/2010, Microsoft Office Suite, Adobe Dreamweaver, Fireworks, Mercury Quality Center & Quick Test Pro, IBM Rational Jazz Suite, Selenium, FitNess.

Protocols/Systems/Standards: TCP/IP, DHCP, DNS, SAMBA, Active Directory, 802.11x.

Development: PHP, Magento, Java, JavaScript, Selenium WebDriver, VBScript, WSH, C#, REXX, Perl, Clarion, Visual Basic, SQL, HTML, CSS, Apache, IIS, ASP .Net, JSP.

PROFESSIONAL EXPERIENCE:

Confidential, Salt Lake City, Utah

IT Quality Assurance Manager

Responsibilities:

• Hands-on leader of 16 people in QA Automation & Manual test engineers, Load & Performance Engineers, and Software Configuration Management.
• Architected Selenium GRID of 40+ nodes resulting in reduction of full regression test time from 22 hours to under 4 hours.
• Responsible for all aspects of quality in the SDLC, including documentation,
• Load & Performance testing, communication to global markets, process improvement, corrective action in defect handling.
• Drive internal projects utilizing SCRUM methods. Test automation utilizing Java, Maven, Selenium WebDriver, Selenium GRID, Bamboo for CI, Oracle 11g, Mac OS X, Windows 7/8, and CentOS 6. Load & Performance testing using SOASTA CloudTest suite.

Confidential, Layton, Utah

Sr. Quality Assurance Lead / Magento Developer

Responsibilities:

• Lead a team of 10 in QA and Software Development in Magento eCommerce platform /LAMP Stack.
• Architected & implemented VMWare cluster for high performance applications & full redundancy which resulted in long page load times (20+seconds) to be reduced to less than 2 seconds.
• Responsible for team assignment of work, QA of work, team & customer communication, statement of work, project plan, project budget, delivering on-time, always striving to exceed customer expectations.
• Hands-on QA Automation and Magento developer utilizing front, back and mobile technologies including PHP, Bash, jQuery, and bootstrap.
• Co-founder of the only Utah Magento Users Group. Load & Performance testing using jMeter & SOASTA CloudTest.

Confidential, Salt Lake City, Utah

Quality Assurance Lead

Responsibilities:

• Hands-on leader for 10 geographicly dispersed direct reports focusing on the quality of healthcare software for Confidential 's veterans.
• Utilize IBM's Rational Jazz suite including Quality Manager (RQM), Requirements Composer (RRC), Rational ClearQuest (RCQ), and Change and Configuration Management (RCCM). Lead, inspire, train and hire team members.
• Develop test automation framework using Java, Selenium, SoapUI, and Rational Quality Manager. Load & Performance testing using jMeter & LoadUI.
• Responsible for master test plan, requirements traceability matrix, writing and reviewing test cases, and project scheduling across multiple projects.
• Hands-on automatioed and manual Web Application and native iOS/Android Mobile Health Application Testing.

Confidential, Des Moines, Iowa

Senior Quality Automation Engineer

Responsibilities:

• Led QA Automation effort utilizing PHP, Java, jUnit, and Selenium RC/Grid for large multi-store Magento eCommerce project.
• Assisted in the development of automation framework based on jUnit and Selenium.
• Responsible for writing test automation, build automation using Jenkins, and identifying deficiencies and areas of coverage improvement.
• Mentor and train other QA team members. Key contributor to the successful release of over 50 individual Magento eCommerce stores.

Confidential, Orem, Utah

Quality Assuran c e Manager

Responsibilities:

• Manage 17 in-house direct reports ensuring quality for several products (VPS, Cloud, Consumer & Reseller).
• Responsible for interviewing, hiring, and training new employees.
• Led effort in establishing quality standards and gaining adoption in other product lines with a focus on black box/manual testing linux systems and hands-on s\test automation unification written in Java/Selenium/PHP.
• Unified test case management & test automation strategy across multiple products.

Confidential, Salt Lake City, Utah

Quality Assurance Director

Responsibilities:

• Interviewed, hired, trained, and developed employees.
• Directed contract negotiation and management of offshore resource organizations.
• Controlled QA expenses and provided direction in capital planning.
• Drove continuous performance improvement and skill building through application of best practices for task-driven environments, and providing 3-5 hours of weekly skill development in new technologies and methods.
• Directed quality assurance of software releases providing new features and updates, managing staff to meet quality targets and providing status/QA metrics updates to development, IT, and business stakeholders. Led the accomplishment of 750,000 automated test validations, qualifying new features in multiple websites prior to production go-live, for each new release.
• Managed the administration of 100 virtual managed (VM) servers for QA, development, and production, with accountability for performance and uptime of 5 websites.
• Enabled seamless IT operational support, assuming additional role of IT Director during period of company transition and 100% IT staff replacement .
• Performed interviews for staff and IT Director, and led training, contributing to total staff capabilities development within 4 months.
• Led QA/Development transition to Microsoft Team Foundation Server from Mercury QA Tools, delivering a 80+% QA automation testing efficiency improvement validation points within 18 months, and cutting per-test costs by $8,000. Drove the design and implementation of build-test- deploy processes enabling 24/7/365 QA automation testing.
• Directed the enterprise implementation of VMWare and hot-failover production systems that slashed $100,000+ in annual hardware and utility cost savings.
• Served as VM Administrator for 2 years while developing IT group capabilities in installation, configuration, template manipulation and disaster recovery.
• Drove, configured, and deployed a local Linux-based Squid Web caching proxy that virtually eliminated (90%) wait times for Microsoft, VMWare, and other redundant updates on all servers/VMWare infrastructure.
• Pioneered cloud-based, automated QA transaction testing that enabled external, sterile testing of the transactional system and SMS messaging problem reporting . Applied Amazon and Eucalyptus web services clouds in Windows 2008r2 and Ubuntu Linux environments, using custom PHP, Bash, and .Net-C# code for transaction testing.
• Instituted real-time transaction testing and performance metrics collection through the application of internal tools and contract with external service providers (IPMonitor, Nagios, AlertSite, Gomez). Maintained proactive cost-benefit awareness and provider rationale that saved $15,000 annually.
• Realized $30,000 in annual savings through initiation and design of processes that eliminated 24-hour coverage by enabling daytime software releases without site downtime.

Confidential, West Valley City, Utah

Senior IS Quality Analyst

Responsibilities:

• Developed and executed formal test plans for all phases of application development, consulting with business analysts and developers.
• Align test plans with business requirements using Mercury automated test tools.
• Designed and executed test plans, tests, and test automation; maintained cases; and maintained quality metrics.
• Rescued a key financial account project by resolving code issues in third-party medical claim engines and implementing real-time QA testing.
• Developed a project management dashboard using Microsoft Excel and SQL that enabled on-demand project management status reporting from multiple application repositories.

Confidential, South Jordan, Utah

Software Test Engineer

Responsibilities:

• Assisted in development and tested new software products using IBM Rational Test Suite.
• Initiated testing of critical OEM integration points targeting UI, OEM, API, and database specifics.
• Assisted in the development of desktop and server image automation tools that increased development and test productivity and generated annual cost savings of $31,000+.