SUMMARY:

• Agile and Waterfall methodology experience
• Testing tools - HP Quality Center, HP QTP, JIRA
• Experience testing with mobile devices (Android/iOS)
• Experience in a .Net and Java testing environments
• Extensive experience in creating, executing test cases, test plans and defect tracking/creation using HP Quality Center/JIRA
• Performed smoke testing, black box and white box testing, regression testing, UAT testing, Systems Integrated Testing
• Experience with Microsoft SQL server to query the database to track test results and test data entered using the web/mobile application
• Rumba/3270 session experience
• Experience with automation testing using HP QTP and Selenium
• Experience with Splunk
• Experience with Customer Relationship Management ( CRM) testing
• Experience with Oracle SQL Developer to test the database
• Experience Adobe Campaign Client Console
• Experience with Soap UI

PROFESSIONAL EXPERIENCE:

Confidential

QA/CRM Test Analyst

Responsibilities:

• CRM testing using Oracle Database
• Testing the database to make sure the data has been entered in correctly from the websites or mobile decives
• Adobe Campaign - Client Console
• Soap UI

Confidential, Lakeland, FL

Software QA Analyst

Responsibilities:

• Functional Testing Activities:
• Execute test cases. During the testing process monitor the system for exceptions and other items requiring post-test attention.
• Experience in a .Net and Java testing environments.
• Reported problems produced from executing test cases.
• Track defects using Quality center.
• Use SQL server to query the database to track test results and test data entered using the web/mobile application.
• Using POS systems for end to end testing.
• Use Splunk to search, monitor, and analyze data that was entered through the web/mobile application.
• Agile Testing:
• Backlog reviews, sprint planning, attend scrum meetings and retrospectives.
• Participated in daily scrums for each sprint.
• Mobile Testing:
• Test Web applications using Mobile devices (include specific devices, IOS/Android, etc.).
• Test Web applications using Mobile devices with Software Development Kit (SDK).

Confidential, Columbia, SC

Systems Test Analyst

Responsibilities:

• Test case creation, test data review, test execution, monitor and reporting of results, mentor and provide guidance to testing staff.
• Experience in .Net and Java testing environments.
• Participate in the design phase of projects to ensure that new or modified functions are developed using correct testing methodology.
• Arrange major activities between the client and IS staff to ensure maximum gain from technical resources.
• Develop, execute test cases, track defects using Quality Center.
• Coordinate system testing and production implementation verification with I/S staff and customer testers.
• Report status of testing progress and signoffs.
• Coordinate resources for testing non-host applications during Disaster Recovery Exercise.
• Use SQL server to query the database to track test results and test data entered using the web/mobile application.
• Test Automation:
• Execute automated test scripts using Selenium and Quick Test Professional.
• Monitor, report results, and work with Development on reported issues.
• Agile Testing:
• Backlog reviews, sprint planning, attend scrum meetings and retrospectives.
• Use JIRA to report issues, track progress of tasks.
• Mobile Testing:
• Test Web applications using Mobile devices (include specific devices, IOS/Android, etc.).

Senior Systems Test Analyst

Confidential

Responsibilities:

• Create and execute test cases. During the testing process monitor the system for exceptions and other items requiring post-test attention.
• Experience in .Net and Java testing environments.
• Reported problems produced from executing test cases.
• Coordinated system testing and production implementation verification with I/S staff and customer testers.
• Use SQL server to query the database to track test results and test data entered using the web/mobile application.
• Tracked defects reported using Quality Center.
• Prepare written reports and analyses, including recommendations. Mentor and provide guidance to testing staff.
• Attend project meetings to provide feedback and input for design documents. Serve as liaison between customers and I/S development. Assist customers with questions regarding the testing process, defects, etc..
• Test Automation:
• Ran automated test scripts using Quick Test Professional.

Systems Test Analyst

Confidential

Responsibilities:

• Extracted data from the mainframe to be used by other testers for testing the applications.
• Experience in .Net and Java testing environments.
• Developed and executed test cases manually using Quality Center.
• Reported problems produced from executing test cases.
• Worked with development team to resolve the reported problem.
• Involved in Sunday night validation testing Production applications with automated scripts using Quick Test Professional.
• Coordinated resources for testing non-host applications during Disaster Recovery Exercise.

Web System Support Programmer/Analyst

Confidential

Responsibilities:

• Analyzed application problems and recommend workable solutions.
• Supported and troubleshooted break/fix issues regarding web and desktop applications.
• Moved code for desktop and web applications.
• Updated and/or changed rules on the mainframe.
• Monitored system performance and execute jobs that emulate web or CRM application processing.
• Provided Tier II support for user and system problems.
• Monitored system performances in real-time as well as via reports.
• Provided 24/365 on-call support for overall performance concerns.
• Analyzed statistical reporting.

Confidential, Columbia, SC

Developer

Responsibilities:

• Wrote SQL statements in Microsoft SQL Server 2005.
• Replaced back-up Tapes for the servers on a weekly basis.
• Used Windows Server 2003 as the main operating system.
• Fixed minor problems that came up in the queries.
• Fixed minor problems like re-linking tables or converting databases in Access.