SUMMARY:

• An IT Professional with 5+ years of diversified experience in Software Quality Assurance/Testing for Retail POS and Telecom domain.
• ISTQB certified tester with 3+ years of experience in Comcast, having involved in Requirement Analysis, Application Maintenance, Functional Studies, Quality Reviews and Testing as a part of the various assignments. s Proficient in testing concepts with working experience in System Testing, Component Integration, End - to-End and Regression Testing.
• Keen to explore and work on new areas and flexible to adapt to new challenges.
• Possess good Communication skills, Leadership Qualities, Client Interfacing skills and also received client appreciation certificates as a result of performance excellence.
• Have the ability to work quickly and possess skills that add value to my tasks, capable of identifying my targets and meeting them on time.
• Ability to quickly master new software and apply its full range of capabilities with strong communication and analytical skills to handle multiple tasks.
• Operating in a very agile environment and currently undergoing SDET transformation program for automation enablement.
• Through my efforts, perseverance and skill, I want to build my career which would provide me ample opportunities to improve my skills.

PROFESSIONAL EXPERIENCE:

Confidential

Applications: Xfinity Mobile (Front End), Arterra (Back End) WSA/XPO (Logistics), Zendesk (Care Agent Portal), Grapevine (Communications Journey - Notifications), My Account - Web Store, Android App and iOS App.

Tools: Android Studio, Charles Proxy, JIRA

Responsibilities:

• Key involvement in Web Applications Testing, Android and iOS Apps testing in Telecom domain.
• Strong working knowledge in gathering business/system requirements and translating it to test scenario matrix.
• Efficient planning, designing and coordination with team to ensure timely completion of given work and provide utmost client satisfaction.
• Documented software defects using JIRA and reported defects involving program functionality, output, online screen and content to software developers.
• Hands - on technology professional accustomed to working in complex, project-based environments with Multifaceted experience in QA software testing . s Currently involved in implementing DevOps applying newer agile and lean approaches to Operations work by performing In Sprint QA in staging environments.
• Proficient in E2E testing involving the following modules - Device Order Placement, Device Activation & Porting, My Account (Web Store), Device Fulfillment (using SOAP UI), Learn & Buy, Care & Support (Web Application). Performed E2E testing for the following applications - Care Agent Portal (Zendesk) and Telesales (COET) Order Placement - involving various operations performed by the Agent on the Customer's Account including updates and notifications.
• Involved in validating the notifications centre - Email & SMS from Grapevine UI and troubleshoot the issues by verifying logs in Kibana.
• Currently performing In - Sprint QA of the "Xfinity Mobile Apps" for both Android and iOS devices.
• Analyze the features/user stories of the upcoming sprint by involving in the Technical grooming sessions and develop test cases in JIRA.
• Verify logs from Android Studio to trouble shoot occurring issues determined as a result of the Android App tests performed.
• Mock test data APIs response in JSON format using Charles Proxy and enable local mapping of the same to perform testing of features wherein web service APIs are not deployed.
• Performed In - Sprint QA for the Direct to Customer (D2C) Xfinity Mobile Web Application testing and back end validations/actions in Arterra application involving Invoice validation, Data Usage, Activations, (Real Activations via organic fulfillment and also using Emulators), Port-In errors identification, Device Protection Plan subscription, Deactivations & Reactivations, Device Suspension and Order Cancellation.
• Tested Applications compatibility on different browser versions, tablets and iPads and also provided extended support for production roll offs .
• Reporting software defects in a clear and concise manner in JIRA thereby monitor their progress and follow up to closure.
• Operating and implementation of Agile, Scrum testing methodologies, involved and participated in everyday testing artifacts meeting and process improvement.

Confidential

Applications/Tools: DDP (Amdocs) Billing System, CSG (ACSR) Billing Systems, DirectNet Application, Workforce Management Express (WFX), CCS (Cable Control Systems) and AMDD.

Other Utilities: HP ALM 11.x, HP ALM 12.x

Database: SQL, Oracle

Responsibilities:

• Extensive OSS/BSS experience with expertise in Billing (AMDOCS / CSG), Order Management and Fulfillment systems.
• Key involvement in WFX (Workforce Management Express) releases, which included TechNet mobile application testing using iPhone .
• Managed a team of 4, mentored and scaled the performance of the WFX team members effectively while forming cohesive team environment.
• Lead the Offshore Team with good co-ordination, keeping up the team spirit high and completing the work at critical dead line.
• Worked in CSG (Dot Net application) and Amdocs (Mainframe application) Billing systems - releases as and when required and possess extensive knowledge and hands on experience in Core Billing concepts and Billing architecture.
• Handled all Vision releases with good knowledge in Vision and Comtrac applications.
• Performed Statement Validations as a part of the MOD program involving DirectNet and AMDD portals.
• Performed MOD (Migration Offer standardization and Data clean up), E2E testing for Billing and supported Go Live for Migration .
• Performed Data Analysis from Compare Tool for every Migration Audit (MA) and shared the results with Divisions.
• Streamline and automate the existing manual Regression Test scripts using HP UFT, utilizing the available functions and modifying the same to an extent possible, thereby reducing the manual effort. test data requirement, creation of Test Data, Verification of test results for each and every aspect of the automation functionality after execution.

Confidential

Tools: Beyond Compare, Splunk, SOAP UI, HTTP Utility, MQ Put Utility.

Responsibilities:

• Analyze the testing objectives, strategies and evaluate system requirements. s Understanding the approach for test design phase, thereby develop and perform peer review of the test cases and test conditions for Requirements. s Proficient in Web Services testing, XML Validation, Data validation testing, exhaustive exploratory and ad-hoc testing.
• Ingested metadata XML and asset files for use as input in running tests in the Message Queue/SOAP UI.
• Splunk logs were captured and the XML validations were performed using Beyond Compare tool.
• Manage all aspects of the testing effort using Quality Centre/ HP ALM tool. s Involve with the development teams to overcome the bottlenecks of applications for performance issues and fueling swift corrective actions . s Preparation of Defect reports, Weekly Status Reports and sharing the same to clients.
• Delivered thorough QA testing reports that determined product quality and release readiness.

Confidential

Applications/Tools: Putty, Mainframe (Attachmate Extra), Notepad++, Humming Bird, Citrix VDI, Selling Tools and Sterling OMS.

Database: SQL

Responsibilities:

• Created software test strategy management plans, cases and scripts to uncover, identify and document software problems and their causes.
• Ensured no change in functionality resulted during the performed tests due to the Genesis UDB version upgrade from 8.2 to 9.7. s Analysis of the RCA documents of the various problems/tickets involved the Genesis application.
• Used UNIX-Putty to transfer files between servers and verify data in log files.
• Providing a traceability matrix across testing assets like business requirements, test plan, test cases and defect log to the users.
• Working with the development groups in problem analysis, reproduction and resolution. s Development of test scenarios, perform system test execution, execution of automated QTP scripts and report defects to the development team.
• Handling SQL Queries and performed execution of complex test cases, high priority bugs, sanity and regression testing.
• Preparation of Mitigation plans and generation of metrics using I-Dash tool, MDrive and HP ALM Dashboard.