PROFESSIONAL SUMMARY:

• Have over 7 years of experience in information technology entailing Business Analysis, Quality Analyst, Project Coordination, Technical Documentation and Graphic Designing.
• Experienced Business Systems Analyst/Quality Analyst in Healthcare and Financial domains.
• Proficient in Requirement Management, including gathering, analyzing, detailing and tracking requirements.
• Experienced in interacting with business users and executives to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD), Use Case Diagrams, Activity Diagrams and Sequence Diagrams using UML modeling.
• Expertise in facilitating and conducting Joint Application Development (JAD), Rapid Application Development (RAD) and Joint Requirement Planning (JRP) sessions, interviews, workshops and requirement elicitation sessions with end - users, clients, stakeholders and development team.
• Skillful in performing GAP analysis, SWOT analysis, Cost benefit analysis, Risk Models and User acceptance Testing (UAT), Testing Hypothesis.
• Experienced in working on CRM Application Salesforce for internal communications with Sales & Marketing and Product Management teams using Chatter, Group and Reports features.
• Full life cycle experience (SDLC) in Quality Assurance, including Black Box, Functional, Regression, System, Integration, User Acceptance, Smoke testing and Sanity testing of both Windows and web-based applications.
• Expertise in designing and developing strategic Test plans, Test Cases, Test Scripts, Test Scenarios, Reports for both manual and automated tests.
• Experience in Agile /Scrum software development methodology with practices including continuous integration and test driven development.
• Extensive experience in Bug tracking tool Jira.
• In-Depth knowledge of Project Coordination with multiple and concurrent projects.
• Experience working with overseas team.

TECHNICAL SKILLS:

Operating Systems: Windows 2008/2003/2000 , Windows 7/Vista/XP, Unix

Software: Lotus Domino Server 8.x/7.x/6.x, Quickr 8.0, Sametime 8.0, LEI, Netegrity Siteminder, Remedy, Team Studio

Monitoring Tools: Intelliwatch, Sitescope 9.x/8.x

Repositories: Clear Quest, SharePoint

CRM Tools: Salesforce & Zoho

Test Management Tools: HP Quality Center, ALM

Requirements Management Tools: Telelogic DOORS, Rational Requisite Pro

Modeling Tools: MS Visio, Smart Draw, SQL Querying

Project Management/ Productivity: MS-Project, MS Office (Word, Excel, PowerPoint)

Technical Writing Tools: Robo Help, Snag IT

Graphic Design Tools: Adobe Photoshop, Flash, Dreamweaver, Illustrator Desk Top Publishing (DTP) - Microsoft Publisher

Test/ Bug Management tools: Jira, Pivotal Tracker, Silk Test 15.0, Quick Test Professional (QTP) 9.5/9.0

WORK EXPERIENCE:

Confidential

Business Analyst/ QA Analyst

Responsibilities:

• Part of core team along with Program Manager, BA Lead, Business and Technical Architect for conceptualization, creation, development and maintenance of testing standards for for new employees.
• Worked on DOORS tool to be used as a centralized location for Requirements management and Traceability by linking requirements to design items, test plans, test cases and other requirements.
• Communicate with Subject Matter Experts (SMEs), Technical Team members, Developers, other QA Analyst and Project Managers to define specifications for documentation.
• QA Analyst for Operations Portal, an In house application developed by the Information Technology solutions unit of Confidential .
• Developing and implementing QC functions across the division to ensure compliance with set QA standards by Confidential .
• Tested the new features and enhancements made to the product for every release and signed off Jiras assigned for the same.
• Developed test logs and updated them on to Jira tickets assigned for every enhancement or fix.
• Experience in writing the test cases and QA sign off reports.
• Developed UAT test plan and assisted the end users in the UAT process.
• Assisted users and trained them on the product, prior to UAT.
• Mainly involved in System Integration and Operational Readiness testing to ensure the application is configured and functioning correctly in production environment and certify the application with ‘Production Ready’ before going to production.
• Mapping and documenting interfaces between legacy and new systems with regards to database of IBM server to Exchange Server.
• Identifying options for potential solutions and assessing them for both technical and business suitability.
• Develop testing procedures, test plans, review them with Project Manager and implement them with QA team members.
• Worked on DOORS as a Test tracking toolkit for manual test environments to link requirements to test cases.
• Written SQL statements manually to validate data from Database using SQL*PLUS
• Documenting core applications, technologies and systems of World Bank IT including an important client facing application, Operations Portal.
• Constantly reviewing, updating and documenting various products for World Bank standards.
• Write and edit technical documentation, including Guides, Specifications, manuals, release notes, FAQ’s etc.
• Creating, supporting, contributing and maintaining the Knowledge base
• Knowledge of SharePoint and been a SharePoint administrator for the documentation parts.
• Testing both clean and update install of the packaged application through Software Center (SCCM) on cleanly reimaged machines and making sure install and uninstall is working fine.
• Involved in Software Distribution Tool upgrade Project from Marimba to SCCM.
• Working with GRAS team to constantly brain storm and give better solutions for the remote access issues.
• Knowledge on Mobile Iron and Apps.
• Have got recognized by the customer with recommendations and have an employee appreciation .

Confidential

Lead Business Analyst/Quality Analyst

Responsibilities:

• Designed and documented various modules of care coordination in Case Management; Disease Management; Population Management; Financial Reporting systems.
• Understanding of various Quality Reporting systems set by CMS in form of P4P, Star Quality Rating, HCC and MU.
• Documentation and Business Analysis of ACO model concepts and mapping it to COTS product. Aware of ACO Pioneer Models and Payment Model.
• Build Business Case and Use cases for adding new modules for the road map items for the product.
• Provided and supervised ongoing to all users and established and maintained the protocol.
• Assisted Program Managers & Director-Operations to assure all program / project deliverables and other work is produced in a quality and timely manner in accordance with established processes and procedures.
• Support account management team in documenting and coordinating business development efforts with client using Salesforce CRM application.
• Created a 400-page document for the COTS product to be used as User Manual and internal manual.
• Product testing for data validation after product integration with customer’s legacy system.
• Supported the PM’s in the initiation of program/project schedules.
• Participated in the review of requirements from a testing perspective with the team members and priorities the user stories for all the sprints
• Performed Smoke, Integration, Functional, Regression, Redundancy, Data Integrity, and System Compatibility testing.
• Creating Test Matrix, Test effort sizing and walking through them with Business and Technical partners.
• Involved in performing Sanity Testing of application for Post Deployment Production Testing.
• Market Research activities for launch of product in other markets including providing actionable Analytical data for Strategic and Tactical decision making.