SUMMARY:

• 15 years of QA experience on CRM, BPM applications that include 3 years of Telecom Billing Analytic
• Experience in Salesforce.com(Classic and Lightning) application testing using Sales Cloud, Service Cloud, Marketing Cloud and nCino
• 5+ years of experience on Salesforce.com applications
• Good experience on Integration testing with Salesforce and SAP
• Have good testing experience in Siebel CRM, OBIEE, IBM BPM, MDM applications
• Experience on tools like HP Quality Center, JIRA, SPIRA, and SFDC Tool Kit
• Strong experience in Banking, Telecom (In Billing and Mediation Solutions) and Retail
• Experience in writing Gherkin feature files, trained on automation testing using Selenium
• Experience with Waterfall, Agile(Scrum) methodologies
• Managed design, development, and execution of the entire test process; track and report progress of test execution; document and coordinate the detailed execution plan for all cycles to support testing
• Worked as primary liaison with Business, QA, Development teams and Vendors for major releases, recreation of customer issues, subsequent Hot fix and patch testing and successful release of patches.
• Experience in estimation of Project Timelines and test Plan
• Log, track, and verify resolution of software and specification defects along with documenting all phases of QA process
• Coordinate defect review meeting between various stakeholders and providing functionalities suggestions, Gap analysis

PROFESSIONAL EXPERIENCE:

Confidential

QA Lead/Manager

Applications: Wealth Management, Commercial Management, nCino

Environment: Salesfoce.com - Lightning

Responsibilities:

• Validation of Salesforce standard objects (Campaign, Accounts, Contacts, Opportunity, Leads, Cases) and custom objects, page layouts, fields validations and its access to the user based on profile
• Validation of Data security, Sharing rules, Users, Profiles, Role hierarchies, and Permission sets
• Validation of Salesforce1 Mobile App, Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements
• Validation of journey creation, email notifications using marketing cloud
• Validation of workflow rules, approval processes, and validation rules
• Used Data Loader to insert, update, and bulk import or export of data
• Validation of reports and dashboard and Data validation using workbench
• Writing Gherkin feature files for Regression, End to End user stories.
• SFDC and Seibel integration testing
• End to End nCino Bank Operation System Application process testing
• Performed UI, Functional, Regression, Integration, UAT and Smoke testing perform all the lead level activities such as Preparing Test Plan, Traceability Matrix, Test Summary, Test Metrics and other projects reports preparation to ensure delivery on time
• Coordinated QA team members, Developers, Project Managers and Clients to resolve issues
• Regularly participated in Technical and Use Case review meetings for various functionalities
• Involved in reviews for functional requirements and Test case scenario and Test case designing
• Coordinated with onsite/offshore teams, conducted necessary KTs
• Maintaining the Regression test suite for the applications. Conducting and attending the scrum and discussing about Impediment
• Sprint plannings and meetings, agile development environment with frequently changing requirements

Confidential

QA Lead

Applications: EFSMSX - Pilot

Environment: Salesfoce.com - Lightning

Responsibilities:

• Involved in configuration like creation of Users, Profiles, Roles, Creation of Apps, Creation of custom Objects, Designing Custom Fields, Task and Events, Apps, Permission Sets, Assigning Validation Rules and Field Level Dependencies, Page layouts
• Validation of Salesforce standard objects (Campaign Management, Accounts, Contacts, Opportunity, Leads) and custom objects, page layouts, fields validations and its access to the user based on profile
• As a QA lead, perform all the lead level activities such as Preparing Weekly Status Report, Traceability Matrix and other projects reports preparation and ensure delivery on time
• Sprint planning and meetings
• Proficiently analyze user stories & business rules and design Test scenarios & Test cases
• SFDC and Dell Boomi integration testing
• Agile development environment with frequently changing requirements
• Worked on Data Loader and Work bench
• X-ray test management tool integration with JIRA
• Scheduling Test case review calls, get them reviewed by the clients
• Preparing and executing test cases using Spira Team and JIRA. Give a feature specific demo to UAT
• Actively participated in functional requirements discussions with client, Business Analyst and Product owner

Confidential

QA Lead

Applications: ECRM

Environment: Salesfoce.com - Classic

Responsibilities:

• Involved in Order Management End to End flows like Shipments, Invoices, Prices, Hierarchies, Products, Account, Emails, UI changes
• SFDC and SAP 2.0 integration testing
• Validation of Salesforce standard objects (Accounts, Contacts, Opportunity, Products) and custom objects, page layouts, fields validations and its access to the user based on profile
• Validation of workflow rules, approval processes, and validation rules
• Validation of reports and dashboard
• As a QA lead, perform all the lead level activities such as Preparing Weekly Status Report, Traceability Matrix and other projects reports preparation and ensure delivery on time
• Sprint plannings and meetings
• Proficiently analyze user stories & business rules and design Test scenarios & Test cases
• Scheduling Test case review calls, get them reviewed by the clients
• Preparing and executing test cases using Spira Team and JIRA
• Give a feature specific demo to UAT
• Actively participated in functional requirements discussions with client, Business Analyst and Product owner
• Agile development environment

Confidential

QA Lead

Environment: Siebel 8.1

Responsibilities:

• Involved in TCP estimations and Test Strategy Documents
• Analyze & Compare the functional flow in the Version Siebel 7.7 and Siebel 8.1
• Compared upgrade Environment Application issues with existing Environment Application
• Understanding the Test Environment
• Conducted Project Meetings on daily and weekly basis
• Preparing Daily status Reports and Overall Execution Summary Reports

Confidential

QA Lead

Environment: Siebel 8.1.1.9, OBIEE 11.1.1.0 & IBM BPM 7.5.1

Responsibilities:

• Worked as a Team Lead Role and Coordinated Testing teams across Locations
• Involved in Manual and Automation Test design, Execution and Reporting
• Compared upgrade Environment Application issues with existing Environment Application
• Interacted with Teams such as Interface Teams, Siebel Support, Onsite and LOB meetings
• An accomplished Test Lead with extensive experience in Project management, requirements definition, software testing and quality assurance in the Banking domain
• Participation of Daily Triage and weekly Status meetings, Preparation of Requirement Traceability Matrix document, Allocation of work to the team members. Preparation of (Dashboard) Daily Status Reports to send Onsite team
• Periodic project status update to both internal and external key stakeholders of the account
• Responsible for test cases review and to provide sign-off from Cognizant’s perspective
• Provide the client with a brief walkthrough on the test scenarios/data covered to obtain their sign-off
• Verified the functionalities of Business Process Management(Using IBM BPM7.5.1 UI application)
• Coordinate with the IBM BPM Dev team about the execution and requirement understanding

Confidential

Software Tester

Application: Profit MDM

Environment: BPM Lombardi Process Portal, IBM MDM WCC

Responsibilities:

• Involved in taking Knowledge transfer from the onsite regarding MDO data model, Business process, and Lombardi UI application and processes involved in it
• Coordinating with onsite team from offshore to get the Business rules to validate the DB2 database. As the project mainly deals with data migration from Legacy to SAP, we will make sure that the data is as per the business rules from Informix to DB2 database
• Preparing Test Scenarios and test cases to validate the WCC database, Lombardi Process Portal, Event manager, Legacy Backfeed as per the business rules
• Execution of test cases (WCC database, Lombardi Process Portal, Event manager, Legacy Backfeed)
• Defects raising using Defect tracking tool (Mercury Quality Center 9.2)
• Lombardi and ETL Test execution, which includes extraction, validation & mapping of data in DI Transforms/Extracts, WCC and DI-WCC Comparison
• Test data preparation for Lombardi and ETL
• Verified the functionalities of Business Process Management(Using Lombardi Process Portal)
• Present & peer review the Lombardi and ETL Test scenarios to the Client
• Writing SQL queries on Informix, DB2 database
• Involved in estimations, Test Plan and Test Strategy
• Participation of Daily and weekly Status meetings, Preparation of Requirement Traceability Matrix document, Allocation of work to the team members

Confidential

Software Tester

Application: BSKYB Osprey

Environment: Kenan-Arbor Billing system, Toad for Oracle, UNIX

Responsibilities:

• Writing the SQL Queries in DBFIT Frame work based on specs and design documents
• Working on Kenan FX Billing module and Payment module (EFT and CPM) batch procedures
• Involved in estimations, test scenarios, test case design, peer reviews, defect tracking using Quality center
• Preparing the Test Summary reports
• Responsible for Functional, regression Testing
• Coordination with onsite developers during defect analysis
• Involved in Planning meeting, Estimation reviews with Project manager