SUMMARY:

• Solutions - Oriented QA Lead | Principal Analyst with over 16 years+ of demonstrated IT experience in Information Technology, Systems & Business Analysis, Testing, Quality Assurance, trouble-shooting skills
• Software Engineering experience in testing of different areas of Software Development Life Cycle (SDLC).
• Excellent understanding of Software Development Life Cycle and Test Methodologies from project definition to post-deployment documentation such as planning, creating, executing, reporting, and tracking the defects.
• Tested various Hardware versions of Point-of-Sale, Set-top-boxes (STB), XBOX consoles versions, CDMA, GSM Cellular Devices/Software Testing, Video-on-Demand (VODs), iOS versions on iPad, iPod devices, apps worked with existing Production Applications.
• Extensively functioning experience in Agile / Scrum teams over several years in various custom built-in applications, migration projects, various domains, cross-functional applications, mobile teams etc.
• Strong project & people management capabilities, analytical skills, evaluation and high degree of initiative. Manage, direct and co-ordinate of all aspects of project - Estimation, Scoping, Planning, Scheduling tasks and milestones, Tracking & Monitoring.
• Understand, view projects within larger context of client or management goals. Evaluate stated requirements and expectations in terms of technical feasibility and resources, project priorities and outcomes.
• Created All the Requirement Templates, Testing Templates, QA Template, Risk Template, Proposal Template, Project Plan (small, medium and large effort), Statement of Work Template, QA Audit Check Points and QA Review Check Points.
• Possess exemplary skills in written and verbal communications, interpersonal relations, and time management.
• Generated substantial customer satisfaction and goodwill by continuously meeting deliverables on time, exceeding targets and objectives for projects.
• Well versed with testing methodologies and exposure to quality processes like Global Development Process, CMMI Levels and ISO Standards.
• Capable of managing multiple tasks and projects simultaneously, own deliverables end-to-end, coordinate with teams of business owners, prioritize workload effectively and thrive in a dynamic environment.
• Consistently present a high profile, professional demeanor, energized by challenges, steep learning curves and high pressure deadlines and complemented by a positive, "can-do" attitude.
• Self-starter and team player with excellent communication, problem solving skills, interpersonal skills, and good capacity for learning.

APPLICATIONS AND SYSTEMS KNOWLEDGE:

Testing Tools: HP ALM, QTP, UFT, Test Director, Visual Source Safe, IBM Rational Tools RUP, RFP, Clear Quest, Clear Case, PVCS, JIRA, CA Rally, DOORS, TFS etc.

Process Control/Project Management: Six Sigma\Lean, Continuous Process Improvement (CPI), CMMI, RUP

Programming/Web Languages: C, C++, Java, JSP, Servlets, HTML, XML, PL/SQL

Databases: MS-Access, Oracle, SAP, SYBASE, DB2, SQL Server

Legacy Systems: IBM Mainframes, AS/400

Mobile Device: CDMA, GSM, IDEN Devices test, iOS, STB, VODs, iPhone, Android

Web Services / Tool: Restful webservice, SoapUI, Jersey, WSDL

Internet Protocols: TCP/IP, HTTP(s), FTP, and SMTP

Operating Systems: Windows 95/ 98, 2000, NT, XP, UNIX

ERPs: Oracle R12 EBS Suite, Oracle 11i (PO, OEM, WMS), SAP Retail IS, SAP FICO, PeopleSoft, SIEBEL, Sales Force

Middleware: IBM - MQ Series

Web /Application Severs: Web Sphere, Apache Tomcat

PROJECT PROFILES AND EMPLOYMENT HISTORY:

Confidential

UAT Test Lead

Responsibilities:

• Major responsibilities included Test Planning, execution and supervision of various stages like Sanity testing, Regression, Defects and Issues Management; Reporting and Stakeholder communication management.
• Supporting stakeholder demos during various phases/code drops of the product.
• Responsible to understand various Products being offered and associated with these products.
• Strong hands on experience with all levels of testing including End2End, Smoke, System, Integrated System (SIT), Regression, and User Acceptance testing (UAT).
• Concept Wave (CW) Framework is the order transformation engine and the underlying technology for the critical strategic efforts.
• Leading E2E, UAT Testing of the Quoting, Ordering, Catalog and Order Management, Provisioning, Billing; Service Assurance systems in conjunction to leading CTL organizational transformation from disparate legacy ordering systems to a streamlined and efficient, along with supporting strategic migration of customers and products onto the platform.
• Support UAT Testing by clarifying queries related to business requirements.
• Responsible for Data analyzing and data migration. Reviewed Business Requirement Documents to understand the application/project’s scope.
• Extensively involved in creating test data, running batch processing and validating Results in database
• Co-ordination with the Project Managers and Development team for resolution of any outstanding issues.
• Created high level coverage scenarios between requirements and test cases provided to other team members.
• Extensive experience in managing small to medium testing teams while improving development and testing process to efficiently deliver products and services.
• Performed manual and automated test procedures for functional testing of Web services using SOAPUI and REST Client.
• Defined Test Approach and set Milestones and deliverables in for End to End Informal Interface Test, Integrated System Test and CTL Labs.
• Escalation of issues which were feasible and found by the Team and report them to Project Managers, Development Managers.
• In E2E testing worked on Copper, Fiber, L3PP, L2PP analysis report, Access, Private IP, VOIP Products from Order entry, Provisioning(L2/L3) and Billing.

Environment: Sales Force, Concept wave, JAVA, SQL, Oracle, JavaScript, CA Rally, ALM, SOAP UI etc

Confidential

QA Test Lead

Responsibilities:

• Lead continuous improvement of standards, strategies, tools and processes used for testing FPOS, MPOS applications and creating test data.
• Participated in the requirements gathering, design review analysis phase and also designed high level test scenarios for global features support, created workforce plan for testing.
• Created practice-wide core set of metrics defining their purpose, measure and recommended improvement steps
• Created, and Managed the Project Plan, Risk Plan, Test Plan, Test Cases and the Test Reports for Global teams.
• Managed the seek and supporting POS hardware IV&V and UAT Test Effort. created a QA Dashboard of release data across multiple projects for trending and iterative improvements
• Supported proposal efforts with emphasis in LOE, Project Management, Risk Management, System Engineering, SQA, and QA Test Effort (IV&V)
• Designed spreadsheets estimation tool to assess applications risk for resource allocation and testing focus based on weighted priorities
• Support of the engagement’s multiple concurrent projects monitoring compliance with Change Management process to reduce rework and schedule impact
• Track projects status including build delays, build quality and requirements changes with data analysis and cost metrics
• Customize and standardize processes and templates (e.g. Status Tracking tool, estimation, Risk Based Testing, Knowledge Transfer templates)
• Lead User Acceptance Testing, Quality Assurance, together with the review of User Stories, tracked defects to resolution, Validate test results & creating documentation that supports repeatable best practices & processes.
• Documented all testing results in standard format. Assisted with go/no go deployment decisions.
• Verify test readiness against the test entry criteria. Conducted peer review sessions for test scripts / test cases and gain approvals. Escalate the testing issues to Project Manager in a timely manner.
• Facilitated defect triage calls with development, Business teams and Third party vendor teams. Acted as the single point of contact between Development, Business and QA and Product teams. Ensure timely delivery of various testing milestones and deliverables.

Environment: Java, SAP Retail IS, SAP FICO, SAP Pricing modules, SalesForce, Omnico Clarity POS, XML, SOAP UI, Mobile devices: iPad, iPhone, Toccare Point of Sale, iOS, SharePoint, QC, ORPOS 13.1.1, Oracle R12 EBS Suite.

Confidential

QA Test Lead

Responsibilities:

• Function is used when a store requests product from another store and store is able to transfer a portion or all of that SKU to the other store. Only used for non-text merchandise.
• Testing transaction posting from POS server to Oracle Retail Central Office. Functional and also integration suite of test to handle Missing transaction and e-journal to Central Office with zero failure.
• Migrated the PDLC/SDLC to SharePoint
• Clearly defined the Exit Criteria and success factors in support of Confidential Execution
• Authored and Implemented the Product Development Life Cycle (PDLC) based on Concept to Delivery.
• Identified the need to provide a sub-set of the PDLC in order to support a Maintenance/Agile/Regression life cycle.
• Review core deliverables for content and compliance with the client's and internal audits. Create skills matrix to create a backup network preventing single point of failure
• Interacted with the Business team for requirements gathering and collates the requirements, understand and communicate the same to team members and provide testing estimates. created a QA Dashboard of release data across multiple projects for trending and iterative improvements
• Integration test of different legacy applications with ORPOS. Responsible for requirement analysis and testing, designing scripts on various modules needed to ease production activities. Analysis of production defects and fixing them.
• Managed Business Analysis efforts: Requirement decomposition and Use Case development.
• Authored the following documents: Risk Management Plan, System Engineering Plan, QA Test Plan, Configuration Management Plan, Software Release Plan, SDLC/PDLC Process, Requirement Management Procedure, Process Improvement Plan, Project Management Plan and Defect/Issue Management Plan.
• Providing front line technical solutions for critical production incidents.

Environment: Java, JWalk, XML, Mainframes, Mobile devices: iPad, Windows phone, Point of Sale, iOS, SharePoint, QC, JIRA,, JavaScript, Oracle R12 EBS Suite, SVN.

Confidential

QA Systems Integration | UAT Test Manager

Responsibilities:

• Working with the Retail Business Users to get the business process flow information to analyze capabilities of existing system, garner and gauge in designing the new add-in features scope, Integration Plan, System Test Plan, Set up test data, integrating test window, inter application connectivity test and executing End-to-End testing.
• Managed/Implemented guides for Metric Analysis, Risk Management, Automated Tools, and SDLC Processes (scrum - kanban agile).
• Created SQA Audit Guide for Validation of adherence to the SDLC in order to support Process/Quality Improvement (Six Sigma) and Project Metric Reports.
• Design, Develop the test scripts, test scenarios & execute the test scripts etc. working on the design phase, impact assessment preparations, walk through, sign offs. Working on Agile /Scrum teams.
• Report the defects found during the testing process. Produce the reports to test management team, co-ordinate with program developers, Environment, Infrastructure & Build Managers. Design, Development and implementation of logical and physical data model based on the business rules captured from the business requirements gathering sessions.
• Authored the following deliverables: CMP, FRS, Validation Plan, Test Plan, Test Process, resource Plan, Change Control Process, Code Review Plan, Project Plan, DOORS Implementation and SOP’s.
• Working on various mobile applications using devices iPad, iPhone etc. Make sure them apps running fine with error fine, assist or giving s to Sears Retail shop associates.

Environment: Java, Web services (Restful), SOAPUI, JBoss, XML, JSON, Jersey, Mainframes - Host-836, 835, 20, 21, Mobile devices: iPad, iPhone, Point of Sale, Apple iOS Software, SharePoint, QC, JIRA, JUnit, JavaScript, Oracle R12 EBS Suite, CVS.

Confidential

QA Integration | UAT Team Lead

Responsibilities:

• Working with the Business Users (Pharmacists, Sales team etc.) to get the Business Process flow information to analyze capabilities of existing system, garner and gauge in designing the new add-in features scope, draft Integration Plan, System Test Plan, having extensive experience SIT- System & Integration Testing, UAT-User Acceptance Testing etc.
• Works as Catalyst and liaison resource both on worksite as well as offsite leading a pool of resources.
• Monitoring, Accelerating the coupled system, Integrating with wide-variety of systems exist in the Store Net, Power, Promise, Scheduling the release levels in Production Test, Help Center & System Integration Test etc and Suspending Background process as and when need attention.
• Escalating, Exploring the bugs, Resolving Production issues, Monitoring and Maintaining Build Levels, get them deploy in timely manner. Strategy we worked on this project is Agile /Scrum methodology.
• Maintaining Catalogues, Reporting the Health condition of the application level get them alerted and involved in all phases of issues resolved. Daily Reports to higher management on status etc.
• Co-ordinate with programmers, developers and system administrators to develop a software solution system.

Environment: proficiency On Health Care, Pharmacy trends, HIPPA methodologies, Microsoft Project Plan, HP Quality Center, SharePoint, MS Visio, JIRA, XML, XSTL, Restful, SOAPUI, IBM Rational Clear Quest, Clear case, CVS and JIRA etc.

Confidential

QA Integration | UAT Team Lead

Responsibilities:

• Service Ordering, Provisioning, and Activation - the SDP handles the task of provisioning newly ordered services on the service platforms.
• Confidential Office Storage of content/intelligence, VOD library, Time-shifted TV and Interactive Applications.
• A Confidential Office is a network location where video signals are distributed to the connected premise Set Top Boxes (STB).
• The VHO also contains an Operational Support System/Business Support System (OSS/BSS) Gateway which hosts web services.
• Super Hub Office is a video networking hub where satellite signals are received, decoded and conveyed to the VHOs for mass distribution of video signal to associated STBs. Worked on Order Management Systems (OMS), Customer Care & Billing (CCB), Application Programming Interfacing systems (APIs), BBNMS & Ensemble systems.
• Defining test phase, scope lock and resource commitment. Working on the design phase, impact assessments preparations, walkthroughs, signoff and contract. Managing Test, Production and Simulated environments, preparation of set up Test data with TDOC folks, integrating test windows
• Participating in rigorous meetings with Techincal Directors, Executive members of management give substance on overall status on day-day activities and progress

Environment: Java, J2EE, Oracle11i, IBM MQSeries, Amdocs Billing System, Motorola CM, Confidential & Confidential Enterprise Content Management, Microsoft Media Room, SOAP,UDP, Sharepoint, Microsoft Project Plan, Mercury Quality Center, QTP & Lucent Network Systems.

Confidential

QA Integration Test Analyst (ITA)

Responsibilities:

• Working for the client whose all handset and accessory fulfillment will be processed through the new system Oracle OM/ IM including inventory control, vendor managed inventory, consigned inventory, and support of VAD model
• Working on the project that represents the first step Logistics Synergy benefits and wherein the Logistics Distribution Centers require applications to manage the inventory, warehouse, transportation, and order management in order to support consolidated client operations
• Working on the project, wherein as a part of the overall Inventory and FAST - fulfillment domain synergy plan, and distribution centers will be selected to fulfill the needs to support all client product and sales channels in a variety of capacities such as Order Entry, eCare, Billing, Provisioning platform, reporting, eBill, tracked called numbers, re-flash, and quality check
• Identifying test requirements, identifying workflow scenarios, and creating TR/ Duration Matrix. Defining phase, scope lock, and resource commitment. Worked on AMDOCS OMS, Csutomer Care & billing(CCB) & Ensemble systems
• Working on the design phase, impact assessments preparations, IA walkthroughs, signoffs, ADD- Application Design Doc development, and contract/ LOE
• Integrating test environment preparation set up test data, integrating test window, extensive experience UAT -User Acceptance Testing, Inter-application Connectivity Test and executing end-to-end test
• Creating and generating Purchase Order. Collecting those POs send across to different applications PKMS, MDS, Oracle, EXS, and obtaining the receipt confirmation
• Driving the different tested mobile devices like: CDMA 2G/ 3G Phones, IDEN Phones, dual mode, GSM, RIM, and accessories. Providing orientation, sessions, and symposiums on various testing techniques for all testing team groups
• Participating in rigorous meetings with testing team and TQA Lead to plan and implement the testing effort
• Working with the Product Development team, Marketing teams, and Agents to learn the functionality and scope of the application

Environment: Oracle 11i (PO, OEM, WMS, OE, BI, LO, OM, IM), PeopleSoft, Java, i2 MDS, UPS Suite, EXS, EDF, QTP 8.2, Change Synergy, Mercury Quality Center

Confidential

QA Team Lead / Test Designer

Responsibilities:

• Designing Test Case Specifications, TSS- Test Scenario Specifications & Test Strategy all these are generated according to the norms of 6x6 GDP standard frames
• Experience in testing on Web-based, Windows-based, Touch Screen and Client \ Server based applications.
• Extensive experience in Black box testing, Manual Testing, UAT -User Acceptance Testing, Ad-hoc Testing, Exploration Testing, Smoke Testing, Stress Testing, Regression Testing and Integration Testing etc
• Well versed with all the testing concepts and methodologies like: Functionality, Integration, Regression, Parallel, Compatibility and System Testing
• Writing the PLogs entries in / Out Phases, validating them irrespective of the Plog validation Build Letter. Performing Functionality, Integration, Regression, Parallel, Compatibility and System Testing.
• Verification & Validation regarding the Label Prints, Bugs, Reports, Ps etc.
• Performing Database checking in Sybase, Mainframe. Performing Label Checking, Report Checking, Printer Checking. Reporting & Tracking of Bugs using Mercury Quality Center & PLOG System.

Environment: C, C++, Java, and Windows NT 4.0, 2000. Skill/Tools: QTP 8.2, Test Director 8.0, Mercury Quality Center 8.0

Confidential

QA Team Lead / Test Designer

Responsibilities:

• Worked with the team and project manager to plan and implement the testing effort.
• Reviewed design documents and business requirements to learn the function and scope of the application and created a Test plan.
• Created a strategy and documents required for performing Black Box Testing.
• Created Manual Test Cases and Test Scenarios, Test Scripts.
• Performed End-to-End and Sanity testing manually before Automated. Performed GUI/ Usability Testing.
• Using QTP, robust test cases and test scripts were created and executed to perform GUI and functionality testing on the application. Performed Black Box, regression, installation and configuration testing.
• Used Test Director, Quality Center for bug reporting and tracking. Facilitated weekly meetings and discussed Enhancements and Modification Request issues

Environment: C, VC++, Java, and Windows NT 4.0, Win2000.

Confidential

Test Designer / Test Architect

Responsibilities:

• Analyzed business requirements documents: DTPS, SRS, ITSR, BJD etc and developed test plan, test objectives, test strategies, test priorities and test cases.
• Writing TSS - Test Scenario Specification, Writing TCS - Test Case Specification there are two phases like: Common \ Generic TCS and Product specific
• Maintenance of TCS will be taken care by the resp Test Designer (e.g. for RIF - Revise Invoice Format)

Environment: Test Director 7.0, Quality Center 8.2, MS-Excel, MPP & VSS

Confidential

QA Test Engineer

Responsibilities:

• Analyzed specifications, add test plan for the testing process of Intranet Applications
• Developed test scripts for Performance and data driven tests using WinRunner
• Writing test cases to test the Performance of the application manually and using WinRunner
• Conducted Functionality, Performance and Regression testing during the various phases of the application using WinRunner
• Executed the test scripts using WinRunner and analyzed the results
• Developed and executed automated test case scripts using WinRunner Test for the Front-end-applications
• Tested different links for the user's to navigate through the site with hyperlinks

Environment: C, VC++, Java, and Windows NT 4.0, Win2000.

Confidential

QA Test Engineer

Responsibilities:

• Controlling the leakage of data loss. Tested on environments like: Schulumberger & Gem plus Cards.

Environment: Java, JDBC, Servlets, Java Script, HTML, Oracle8i and MQ-Series.