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Quality Manager Resume

Compton, CA

SUMMARY:

Experienced English writing major with years of experience in the IT and Quality Assurance. I write and edit technical product listings, quickstart guides, articles, newsletters, and press releases for Confidential e - commerce accounts; write Quality Assurance procedures; write online articles for companies as a freelance writer. Looking for opportunities in technical writing, content writing/editing. Intention is to relocate to Sacramento area.

PROFESSIONAL EXPERIENCE:

Confidential - Compton, CA

Quality Manager

Responsibilities:

  • Quality Assurance Manager for Confidential and lead auditor of ISO 9001:2008 with Design requiring a detailed knowledge of Confidential ’s products, their use, and their proper inspection.
  • Lead a team of inspectors to ensure that all incoming parts meet Confidential ’s highest quality standards. In cases of nonconformity, closely work with the customer, our vendors and engineers to arrive at a root cause analysis and create a corrective action.
  • Edit and rewrite all Quality Assurance procedures and manuals to ensure clarity of language and the proper employment of Confidential ’s interpretation of the ISO 9001:2008 standard.
  • Interview engineers and industrial designers as part of research to understand products’ use and potential for writing and editing manuals and quick-start guides.
  • Manage the creation of product listings including writing descriptions and SEO friendly titles.
  • Write articles, newsletters, and press releases for launch of new products.

Confidential - Westlake Village, CA

Freelance Content Writer

Responsibilities:

  • Write online content articles for a wide variety of subjects including Automotive, Mortgage Lending, Commercial Roofing and Decorative Plumbing.
  • Focus on writing clear engaging content with SEO mindset for keyword placement, linking, and driving sales.

Confidential - Compton, CA

Network Administrator

Responsibilities:

  • Maintained the network and server infrastructure as well as user workstations for an international corporation across 5 sites.
  • IBM Blade Center maintenance and monitoring, Veritas Backup Exec job creation and monitoring, Printer server management, Active Directory administration, SQL Database queries.
  • Remote user support at offices in Elkhart, Taipei and Hong Kong, client VPN access and configuration, hosted Exchange administration.

Confidential - Los Angeles, CA

English Teacher

Responsibilities:

  • Taught English Critical Reading and essay writing classes for grades 6th-12th including SAT preparatory classes covering English grammar and vocabulary, reading comprehension and essay writing.
  • Held daily one-on-one tutoring sessions for essay writing.
  • Created all lesson plans, worksheets and exams.

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