SUMMARY

• 6+ years of extensive experience in Software Testing and Quality Assurance in Billing, Insurance, Telecom, Retail, Confidential & State Gov. domains.
• Strong expertise in all phases of software test management: defining requirements, test planning process, test automation & execution, analyzing and reporting results, tracking and managing defects
• Extensive experience in writing Test Scenarios, Test Cases according to business, Functional and User Requirement Specifications and writing Test Scripts and Reports.
• Experience in Test Case execution and logging defects into the Defect Tracking Tool.
• Strong automation experience using Mercury Interactive Tools - QTP and Mercury Quality Center
• Expertise in problem solving and bug reporting using Defect tracking tools like Mercury Quality Center, Rational clear quest etc
• Knowledge of QTP for System, Functional, Integration and Regression testing
• Experience in Software development life cycle (SDLC) and Agile methodology.
• Experience in software development life cycle- requirement, analysis, design, development, implementation and testing
• Experience in analyzing Functional Requirement Specifications and System Requirement Specifications
• Flexible and versatile to adapt to any environment and work on any project
• Good interpersonal skills, programming skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies

TECHNICAL SKILLS:

• Testing tools:
• Quick Test Pro 9.2, Rational Manual Tester:
• Bug Reporting Tools:
• Mercury Quality Center 9.2, Rational ClearQuest:
• Operating Systems:
• Windows XP/7.0, 2000, NT, Unix:
• Databases:
• Oracle,PL/SQL Developer, MySQL, MS Access, DB2 8.1:
• Web Server:
• WAS 7.0, Apache Tomcat 4.x:
• Scripting Tools:
• VB Script, Java Script:
• Utilities:
• MS Word, MS Excel, MS Powerpoint, Snag IT:
• Application Servers:
• BEA Weblogic, Confidential WAS 7.0:

PROFESSIONAL EXPERIENCE

Confidential Trader,Atlanta,GA

Project: Revenue Management Billing

QA Analyst

Confidential Trader previously was using Keenan which is Java based application for billing. AutoTrader acquired many business units which made them buy an Oracle billing product called Revenue Management and Billing(RMB) for efficient biling. It was a huge effort converting from Keenan to RMB billing system . RMB is modern billing application used by insurance, banking and Health care. It has vast variety of services for all types of billing transactions. I was involved in testing the process of conversion from Keenan to RMB while going live and post live. Responsible for testing different aspects of billing, web services, new product configurations (PCR), Change requests, snow tickets.

Responsibilities:

• Involved in test-planning, developed Test Scenarios, Test Cases, Traceability Matrix, Test Summary reports.
• Developed Test cases & scripts for Functional, System, Regression, Integration,GUI and UAT.
• Used HP Quality Center for requirements management and Defect Tracking.
• Performed browser based testing to prove that the application functions properly in all supported browsers (Internet Explorer, Firefox).
• Performed end to end testing and validated results in the back-end and front-end applications using SQL skills.
• Tested all aspects of the front-end application with regard to GUI standards and validations
• Tested web services using SOAP UI.
• Responsible for identifying defects and ensuring they are resolved and retested.
• Performed defect logging and verification of fixed bugs and provided proper documentation for the defects found.
• Involved in Requirement analysis meetings with Business along with Project manager, Technical leads and BA.
• Involve in Functional design review meetings, technical design review meetings for testing analysis and timelines assumption.
• Articulated, and communicated defects/bugs effectively to development, testing, interface and management teams.
• Involved in Defect Review meetings, assisted team members in knowledge transfer.
• Assisted team members in knowledge transfer of the application and of Quality Center.
• Ability to multi-task and work under pressure/deadlines.
• Involved in UAT sessions with business. Prepared UAT workbooks.
• Involved in testing billing for different Business units and validating invoices.

Environment: Oracle RMB, PL/SQL developer, Mercury Quality Center, Java, XML, MS EXCEL, Snag IT, SOAP UI

Confidential Wireless, Alpharetta GA

IVR QA Analyst

The IVR is a high traffic application for VZW where 100 Million calls are hit each week that are handled by automated prompts and nationwide call centers . Vision is the backend Oracle database that houses the customer / retail store data and the relevant info is retrieved through the Peri / Java middleware. Retail IVR is a high visibility application for Confidential wireless - whenever a call is made to inquire about a store location or store timings; the call hits the Retail IVR application where a series of prechecks and inquiries return the appropriate information to the caller.

Persona and Conversational Speech for Retail

The goal of this project is to introduce a more natural conversational language as well as improve the customer experience. The added functionality is that the store information and address will be played back in a more conversation manner. The end goal is to create a better customer experience.

Five Second silence in Care and Retail

The upfront silence in care and retail occurs while the IVR looks up customer information when the customer calls from their landline. The silence is masked by engaging the customer with some communication. Once the caller enters the MTN we will inform them to wait a moment. The customer will hear some hold music (max of 5 secs) until the customer lookup is complete. The added functionality is that a vocab is added which informs the customer to wait while their account information is being retrieved. Benefit is improved customer experience .

• Attend Kickoff meetings. Review approach documents and call flows.
• Participate in requirements and release notes walkthroughs.
• Perform analysis and create test plan, test cases, and test scenarios.
• Understanding and translating complex call flows into test cases .
• Retrieving data from the backend Oracle Database and validating the from end.
• Performed product testing, Assembly testing and end-to-end system test.
• Extensively used SQL queries to test the Databases.
• Queried, updated and created tables for testing purposes.
• Positive and Negative Test scenarios were created and tested to test the functionality and the error handling capability of the application.
• Continuously update Quality Center with test case Execution status .
• Ensure that issues logged into defect and incident reporting and tracking tool ( Quality Center) are accurate, complete, and ensure there is no existing ticket on the same issue.
• Update the daily status and participates in the Daily and Weekly status meetings.
• Document the entire testing process along with the lessons learned in the process of testing.
• Work closely with the Dev team and assist them in producing a quality code .
• Attend install task plan meeting for UAT.
• Assist with risk assessment, mitigation and re-planning efforts when necessary.
• Ensures that all test cases are updated with any corrections.

Environment: HP Quality Center V10, Microsoft Visio, IVR testing tools, Unix, Peri, WinScp, Lotus Sametime 8.5.1, Live meeting 2007, Microsoft Lync 2010, Oracle SQL Developer.

Confidential, Harrisburg,PA

Project: UCMS Sep 11- Oct 12

QA Analyst/Scrum Tester

Responsibilities:

• Involved in test-planning, developed Test Scenarios, Test Cases, Traceability Matrix, Test Summary Reports and Test Execution Metrics.
• Developed Test cases & scripts for Functional, System, Regression, Integration and UAT.
• Used HP Quality Center for requirements management and Defect Tracking.
• Conducted the Functional, System, Integration, Regression and UAT testing of the portal application.
• Performed browser based testing to prove that the application functions properly in all supported browsers (Internet Explorer, Firefox).
• Performed end to end testing and validated results in the back-end and front-end applications using SQL skills.
• Tested all aspects of the front-end application with regard to GUI standards and validations
• Tested the inbound and outbound interfaces in accounting and receivables modules.
• Responsible for identifying defects and ensuring they are resolved and retested.
• Performed defect logging and verification of fixed bugs.
• Articulated, and communicated defects/bugs effectively to development, testing, interface and management teams.
• Involved in Defect Review meetings, assisted team members in knowledge transfer.
• Involved in Defect Review meetings with core business team. Assisted team members in knowledge transfer of the application and of Quality Center.
• Ability to multi-task and work under pressure/deadlines.

Environment: Oracle 11g, Mercury Quality Center, Java, XML, WAS 7.0, Rally Dev