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Hcm Analyst - Production Support And Uat Testing Resume

Baltimore, MD


  • Over 12 years of experience in the software developments, ERP Implementations in Analysis, Design, Execution, Configuration, Testing, Go Live and Post Production Support.
  • Strong requirement gathering / change management skills, its process flow, testing and execution.
  • Knowledge of Change Control processes and its policies. Lead and Manage teams 35+ people.
  • Ability to gather business requirements, and translate requirements into technical solution.
  • Knowledge of various Testing Methodologies SDLC and Test Plan Formulations including Waterfall, Agile, and Six Sigma methodologies and its concepts..
  • Knowledge of various ERP systems including SAP, Oracle, JAVA, .Net. Web based Medicare and Medicaid online claims management systems with understanding of HIPAA.
  • Have the ability to effectively communicate orally and in writing at a level sufficient to instruct and provide technical guidance to others regarding programs, and processes.
  • Design & developed documents on Test Strategy, Test Plans, Test Cases.
  • Delivered full life cycle end - to-end project implementations including high level requirement document, blue print, configuration steps, testing, documentation, training and Go-Live support.
  • Strong knowledge of back-end / front-end functional testing and data loads including reports, forms, data conversion and uploads using LSMW, interfaces, security roles, workflows & data validation.
  • Performed business requirement analysis, use-case analysis, changes and configuration management.
  • Strong in SQL Queries, TOAD for data gathering, analysis and verification and database validation.
  • Proficiency in using HP Quality Center, execution, administration Test runs and Defect Management.
  • Knowledge of IV&V, its processes and SOX compliance on large government implementations.


  • Creative Thinker and Problem Solver
  • Highly motivated and Quick Decision Maker
  • Superior Interpersonal & Communication Skills
  • Certified Scrum Master since 2013
  • SAP HCM / Success Factors / Workday
  • Project Lead / Management Exp.
  • Virtual & Cloud Computing - SaaS
  • Organizational Change Management
  • HP ALM / QC, Worksoft Certify
  • IV&V, Compliance and Auditing


ERP: SAP-HCM ECC 6.0 with EHP 6; SAP-HCM Enterprise Portal 7.0 with BW & BOBJ, Workday HRIS, SuccessFactors, Microsoft CRM Dynamics and Oracle Financials.

Business Process Modeling: Microsoft Visio; UML; Use Cases

Productivity: HP Quality Center, ALM, Rational Tools, Worksoft Certify, VersionOne.

Programming: JAVA, ABAP, Visual Studio .NET

Platforms: Windows 2008 Server, Oracle 11g, Linux, Citrix, VMware, Amazon AWS Cloud, SaaS software, SAP, PeopleSoft, Oracle, Microsoft CRM Dynamics and Workday

Project Management: Microsoft Office 2010; Microsoft SharePoint and Project Manager


Confidential, Baltimore, MD

HCM Analyst - Production Support and UAT Testing


  • Lead and conducted Independent Validation and Verification (IV&V) activities as per Confidential standards.
  • Conducted analysis of the SAP ERP implementation to provide professional assessment of the overall quality of implementation, provided technical and testing guidance to the county stakeholders.
  • Conducted thorough interviews with customer, vendor and partners and independently and accurately identified the risks / gaps and mitigation plan for the County Executive Steering Committee team.
  • Performed independent IV&V functional and UAT testing behalf of the customer.
  • Prepared and assisted teams with master test plan including data conversion plan and migration activities.
  • Perform and upload payroll, compensation and benefit data loads using LSMW in the QA and Production.
  • Defined, build and implemented enhancements to HR processes and structure to improve the HR functions.
  • Participated in cloud based technology implementations and solutions from a technical perspective including experience with HR transformation, compensation restructure, SuccessFactors, data validation, user security management, conversions, interface design/development and systems development life cycle.
  • Responsible to support and maintain Success Factors as an Admin user, created training materials for the SF.
  • Helped project team with the testing strategy, test plan document, building test scripts and documentation.
  • Worked as a liaison between developers and business units, collaborated with technical non-technical users.
  • Worked with businesses to gather requirements, impact analysis, recommend best solutions, coordinate with development and functional teams and validate the solution meets the customer needs.
  • Lead a small team to deliver new solutions, enhancements, break fixes and testing using solution manager.
  • Assist and provided in functional preparation of business process procedure, test scenarios, end user documentation and user manuals.
  • Review, analyze and created change requests in SolMan for new business requirements and Enhancements.
  • Lead system integration and UAT testing in SAP HCM. Managed testing, defects and reporting using HP QC.
  • Ensures data quality measures are in place, oversee data audits and compliance using signoff from SME’s.
  • Compensation Restructure Project - Job/Position titles, salary data validation, new data upload using LSMW.
  • Delivered time sensitive, updated reports using SE16 data dumps and BOBJ tool with multiple data sources.
  • Proactively identified risks, managed risks with risk mitigations early in the project for smooth releases.
  • Established communications with stakeholders including management using overall project checks, multiple execution status, reports and lessons learned from each project.
  • Participated in Workday SaaS solution core business processes functional and data integration sessions to validate training documents. Prepared and executed test scripts (hire, terminate, promote, transfer)
  • Created templates for test cases in Workday basic navigation, employee and manager initiated changes, perform core business processes, transfer, promote or change job, executed standard and custom reports.

Confidential, Greensboro, NC

SAP HR Analyst


  • Responsible for design, development and direction of the USPS new IT business proposals and requirements.
  • Performed requirement gathering, delivered business requirement documents for development teams to deliver high quality bug free applications and enhancements, using Waterfall, Agile Scrum methodologies.
  • Lead teams in HR Competency Center, served as bridge between Business, Development, and Testing.
  • Created functional documents for the development and configuration teams based on business requirements on HR OM/PA, ESS/MSS, Email Notification Workflow, Payroll, Compensation and EH&S.
  • Lead meetings with Technology and Business Partners to gather and clarify business needs and requirements.
  • Communicated proposals with various headquarter executives for new software implementations, enhancements, Compensation, Placement Administration, Employee Health & Safety (EH&S) and Payroll module to finalize the future HCES applications.
  • Worked with Information Technology (IT) to provide business requirements for designs, feature, look and feel of applications and how to tests new software and modifications for various SAP and legacy applications.
  • Reengineered and invented existing business processes using business process reengineering knowledge.
  • Created and managed change requests in Remedy for Change Control Board.
  • Acquired full ownership of the projects. Delivered complex system implementations, based on change requests approvals and prioritized enhancements.
  • Conducted requirement review meeting sessions using WebEx and Meeting place between Customers, DEV, functional, security and testing teams.
  • Worked with Change Control board to approve, reject or hold new change requests.
  • Collaborated with Stakeholders and teams in planning and design of solutions via requirements gathering.
  • Assisted cross functional teams for the overall testing strategy including test plan document, scope, schedule, resources, entrance and exit criteria, test cases, test report, traceability matrix.
  • Coordinated with testers and stake holders daily to communicate defects, assist with troubleshooting and set expectations for fixing defects within a reasonable timeframe; also coordinated weekly builds.
  • Introduced training and development awareness, created and documented training programs and knowledge.
  • Served as SME, Successfully conducted train the trainer sessions, help onboarding new talents.
  • Managed and delivered in tight deadlines and pressure while maintaining Scope and best software quality.

Confidential, Seattle, WA

SAP Automation Test Lead / Worksoft Certify Coordinator


  • Successfully implemented Worksoft Certify testing automation project with 100 concurrent licenses.
  • Lead an SAP HCM automation test plan, established the platform for using Worksoft Certify tools integrated with HP ALM and other tools.
  • Lead test effort in Worksoft automation tools to plan, develop and execute SAP HR testing.
  • Delivered test automation framework. Defined testing roles and defect reporting process.
  • Worked in Agile environment and collaborated with team members using agile scrum best practices.
  • Facilitated the Worksoft implementation with other stakeholders, conducted meetings.
  • Lead Costco’s E-Commerce QA automation meeting and performance teams on release testing and status.
  • Primarily coordinated with SAP HR test teams and data analysts as well as monitoring the FICO, MM, SD areas.
  • Identify and delivered the pilot test cases for the newly implemented automation Worksoft test tool.
  • Participated in major release meetings including Costco’s project Gemini and Cosmos.
  • Executed system integration and user acceptance testing using ALM 11.0 Quality Center.
  • Bi weekly status reports and meetings with various teams and provided input to the management.
  • Provide schedules, technical guidance and trainings to others on technical requirements, cutover activities, processes and short one point lessons.
  • Lead and executed SAP manual and automated testing with detailed execution steps and screenshots.
  • Utilized Google cloud as a main platform for documentation, communication and team collaboration.

Confidential, Philadelphia, PA

Sr. QA Analyst / QA Lead


  • Involved in multi country HR EHP 5 upgrade testing. Validated country specific HR processes, forms, templates and reporting structures.
  • Executed Testing in Citrix and VMware Virtual environments as well as hands on Cloud Testing.
  • Leading in developing over all testing strategy, test plans, test cases, test schedule, resource planning, plan and execute functional, integration and user acceptance and regression testing, performed quality test metrics reporting and risk/mitigation using various tools.
  • Prepare and collate project progress/status, issues & risks.
  • Testing and support to team members, training to new recruits of the SAP HR, Conducted Train the trainer sessions of Confidential tools like RQM - Rational Quality Manager and RTC for defect management and other change management tools.
  • Supported SAP HR modules included but not limited to OM/PA, Benefits, Payroll, Integration of employee Master Data with other modules, ESS, MSS portal and workflow process validation.
  • Performed extensive data analysis and global employee payroll and master data validation.
  • Manage teams of 20 people to plan and execute the test plan through all phases of testing.
  • Served as SME to define test roles and defect reporting process. Defect validation, reporting and tracking.
  • Developed and managed testing team, test strategy, test plans, test schedule, resource planning.
  • SAP HCM both functional and technical software testing and project management experience.

Confidential, Cedar Rapids, Iowa

Global QA Lead


  • Managed and delivered multiple projects as a SAP Project lead within time and budgets.
  • Lead and Manage teams of 35 people. Planned and execute the SAP EHP upgrade testing. Develop test strategy, created Test Plan, Resource planning, coordinated testers, developers and stake holders.
  • SAP HCM both functional and technical software testing and project management experience.
  • Work along with program manager to negotiate production schedule, test schedule and resources.
  • Lead the test resources through test plan, test execution; ensures testing stays on track.
  • Conduct project kick off meetings to communicate individual roles, project expectations, and ensure that all project team members have the tools and training required to perform effectively.
  • Identify Risks, mitigate risks and leads plan for recovery if production runs behind schedule.
  • Schedule & estimate to achieve the work identified in the plan using multiple decision points, estimate tools and based on scope of work v/s available resources.
  • Identify tasks and secure resources, identify any special training, ensures environments, the test cases and test data identified are ready for testing. Participate in cut over activities.
  • Create test plan, assign roles and responsibilities and create a test schedule to share with teams.
  • Recommended and implanted Independent Verification & Validation (IV &V) testing for SOX.
  • Performed data analysis, validate SAP master data for integration and review various audits.
  • Schedule daily meetings via WebEx / Lotus Notes / Outlook, responsible for resources planning.
  • Work with teams on shore & off shore; provide management clear and precise status reporting.
  • Administered HP Quality Center, maintain users, upload data and extract reports via Dashboard.
  • Lead and tested Enhancement Pack 6 Upgrade with NW 7.3 web portal and BW.

Confidential, Minneapolis, MN

SAP Sr. Functional Analyst / Lead PM


  • Worked as a senior GMI shared HR service center analyst, supporting HR OM/PA configuration, reporting, testing and support of SAP R/3 systems in ECC 5 and 6.0
  • Responsible for SAP HR production support, GMI global HR service center, yearly service pack upgrade testing, conduct global HR training sessions, HR master data analysis, perform legacy data migration, load yearly employee performance appraisal and provide innovative solutions.
  • Maintained, configured and tested new personnel areas, sub areas, employee groups, sub groups, holiday calendar, payroll areas, number range intervals and integration between OM / PA.
  • Designs, develops, implements and maintains test processes for complex system testing.
  • Oversee manual and automated testing and establish strict procedure and guidelines as per SOX.
  • GMI HCM testing module included HR, OM/PA, LSO, ESS/MSS, SD, MM, FI, SAP Gui, web Portal, integration between portal, various modules, Interface, Workflow, LSMW, Security and Reports.
  • Executed Independent Verification & Validation (IV &V) testing on for SOX compliance.
  • Perform security tasks using SU01 and validated authorizations using the active directory.
  • Perform weekly OM audits on global HR production system to maintain accurate data in the HR.
  • Validated SAP OM data, configured OM/PA data e.g. PA, PSA, cost center, EG, ESG.
  • Perform software installation testing including Microsoft tools in Win 7 and VMware cloud.
  • Key decision maker in Go Live meetings for twice a year SAP service pack upgrades.
  • Provided schedules, technical guidance and trainings to others on technical requirements, cutover activities, processes and short one point lessons.
  • Planned and executed testing in SAP HR, FI, CRM modules using quality center and worksoft certify.
  • Implemented Worksoft Certify automation tool to streamline and save thousands of man hours.
  • Performed security analysis, security administration and role creation and testing using SU01.
  • Conducted advance level data analysis using MS Excel vLookup and compare master data from various SAP tables using SE16 for global employee data validation project.

Confidential, Saint Paul, MN

SAP HCM / EH&S Analyst


  • Participated in all phases of a full life cycle implementation of SAP Environmental Health & Safety including, analysis, planning, execution, testing and Go Live from pilot to National rollout.
  • Performed master data analysis for integration between HR and Environment Health & Safety.
  • Review and validated the security roles and authorizations for EH&S.
  • Data validation in newly created dual landscape environment with Obfuscated data as per SOX.
  • Planned and initiated software testing activities as a SIT analyst to determine software readiness for production implementation as per SOX compliance guidelines and TSLC methodology.
  • Validated the Industrial accidents types {Traumatic injury and Illnesses}, claims, processes, forms and reports are in full compliance with DOL (Dept. of Labor) OWCP (office of Workers Compensation Program), OSHA and according to Postal specifications.
  • Regression testing using multiple security roles on huge database of Postal Service employees.
  • Assist in analysis, planning, blueprinting documentation, testing and support for post Go Live EH&S implementation. EHS portal testing and the integration between USPS existing CBIH102 SAP backend and newly developed web portal developed by SAP America.
  • Communicated orally and in writing to develop and present reports and provided technical guidance on testing activities for test teams and new team members.
  • Develop and implement new HR module test plans and matrix, created and executed test cases and reports.

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