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Sr. Quality Assurance Manager / Engineer Resume

SUMMARY

  • Senior - level, innovative software quality assurance manager with a proven track record in delivering quality commercial software products to market. Special expertise in building highly effective quality assurance teams that can integrate into an Agile environment, provide team guidance, and foster team ownership of quality in building industry leading products.

AREAS OF EXPERTISE

  • Quality / Compliance / Test Governance
  • International / Offshore Team Management
  • Strategic Planning
  • Waterfall / Agile Scrum, Kanban Coaching / Quality Evangelist
  • SDLC / QALC
  • BDD (Behavioral Driven Development)
  • Quality and reliability standards
  • 3rd party integrated applications
  • Green Belt Certification / Kaizen facilitation
  • Six Sigma Lean
  • ISO-9001
  • Quality Metrics / KPIs
  • Customer Satisfaction Metrics
  • Process Management
  • Manual / Automation / Performance / Security / Mobile Testing
  • Export Compliance
  • Negotiation and conflict resolution
  • Risk Management
  • Continuous Improvement / Integration
  • Quality System building and auditing
  • Customer Program / Project Management
  • Budgeting / Resource allocation
  • Ombudsman

TECHNICAL SKILLS

Technology Experience: HP (ALM or Quality Center, UFT, QTP), FitNesse, Selenium, Cucumber, EggPlant, SQL, XML, Coverity, Quality Dashboards, MS Project, Visio, MS Office, Visual Studio, Relational Databases (Access), Oracle, Rally, JIRA

Platforms and Languages Experience: Windows, iOS, Android, .Net, C#, C++, JAVA, Ruby, VB.Net, VBA, Excel Macros

PROFESSIONAL EXPERIENCE

Confidential

Sr. Quality Assurance Manager / Engineer

Responsibilities:

  • Decreased defect count by 93% over three year period through implementation of Agile/Scrum, TDD (Test Driven Development), BDD and test automation
  • Turned around customer satisfaction rating decline of 53% per year to an increase of 20% per year
  • Delivered product commitments (95% On Time - 95% On Scope - 90% On Budget -100% On Quality)
  • Developed test automation strategy which reduced regression testing cost by 50%
  • Implemented test management system across multiple departments and sites allowing reuse of tests throughout product delivery and customer acceptance. Removed duplication of work and publication of acceptance test procedures realizing a reduction of 2 man weeks per release per customer.
  • Performed quarterly QMR (Quality Review Meetings) to executive management

Confidential

Sr. Quality Assurance Manager / Engineer

Responsibilities:

  • Employed Six Sigma Lean concepts and risk management to improve on existing processes; removed non-value added steps, established measurable KPIs and instituted a culture of continuous process improvement
  • Coached Agile teams to improve performance and interactions between international teams
  • Developed and implemented quality assurance training for QA teams and developers
  • Developed strategic implementation of test automation utilizing a multi-tiered structure
  • Established non-production environment configuration strategy supporting historical releases across multiple product lines
  • Negotiation and conflict resolution between teams and departments
  • Standardized tools and tool interoperability; HP ALM (QC), Rally and FitNesse
  • Site Simplification Leader, reviewed every day working processes in order to simplify them

Confidential

Quality Assurance Test Manager

Responsibilities:

  • Customer interface on quality processes and requirements
  • Product testing from initial inception through customer delivery
  • Deployment testing on hardware delivery and product burn-in
  • Developed test automation strategy and 3rd party automation development
  • Developed resource and capital plans

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