Sr. Quality Assurance Manager / Engineer Resume

SUMMARY

Senior - level, innovative software quality assurance manager with a proven track record in delivering quality commercial software products to market. Special expertise in building highly effective quality assurance teams that can integrate into an Agile environment, provide team guidance, and foster team ownership of quality in building industry leading products.

AREAS OF EXPERTISE

Quality / Compliance / Test Governance
International / Offshore Team Management
Strategic Planning
Waterfall / Agile Scrum, Kanban Coaching / Quality Evangelist
SDLC / QALC
BDD (Behavioral Driven Development)
Quality and reliability standards
3rd party integrated applications
Green Belt Certification / Kaizen facilitation
Six Sigma Lean
ISO-9001
Quality Metrics / KPIs
Customer Satisfaction Metrics
Process Management
Manual / Automation / Performance / Security / Mobile Testing
Export Compliance
Negotiation and conflict resolution
Risk Management
Continuous Improvement / Integration
Quality System building and auditing
Customer Program / Project Management
Budgeting / Resource allocation
Ombudsman

TECHNICAL SKILLS

Technology Experience: HP (ALM or Quality Center, UFT, QTP), FitNesse, Selenium, Cucumber, EggPlant, SQL, XML, Coverity, Quality Dashboards, MS Project, Visio, MS Office, Visual Studio, Relational Databases (Access), Oracle, Rally, JIRA

Platforms and Languages Experience: Windows, iOS, Android, .Net, C#, C++, JAVA, Ruby, VB.Net, VBA, Excel Macros

PROFESSIONAL EXPERIENCE

Confidential

Sr. Quality Assurance Manager / Engineer

Responsibilities:

Decreased defect count by 93% over three year period through implementation of Agile/Scrum, TDD (Test Driven Development), BDD and test automation
Turned around customer satisfaction rating decline of 53% per year to an increase of 20% per year
Delivered product commitments (95% On Time - 95% On Scope - 90% On Budget -100% On Quality)
Developed test automation strategy which reduced regression testing cost by 50%
Implemented test management system across multiple departments and sites allowing reuse of tests throughout product delivery and customer acceptance. Removed duplication of work and publication of acceptance test procedures realizing a reduction of 2 man weeks per release per customer.
Performed quarterly QMR (Quality Review Meetings) to executive management

Confidential

Sr. Quality Assurance Manager / Engineer

Responsibilities:

Employed Six Sigma Lean concepts and risk management to improve on existing processes; removed non-value added steps, established measurable KPIs and instituted a culture of continuous process improvement
Coached Agile teams to improve performance and interactions between international teams
Developed and implemented quality assurance training for QA teams and developers
Developed strategic implementation of test automation utilizing a multi-tiered structure
Established non-production environment configuration strategy supporting historical releases across multiple product lines
Negotiation and conflict resolution between teams and departments
Standardized tools and tool interoperability; HP ALM (QC), Rally and FitNesse
Site Simplification Leader, reviewed every day working processes in order to simplify them

Confidential

Quality Assurance Test Manager

Responsibilities:

Customer interface on quality processes and requirements
Product testing from initial inception through customer delivery
Deployment testing on hardware delivery and product burn-in
Developed test automation strategy and 3rd party automation development
Developed resource and capital plans

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