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Software Quality Analyst / Automation Test Engineer Resume

Bethlehem, PA


A passionate IT professional with around 5 years of progressive experience in the field. Quick learner and flexible with ability to handle work place stress and deliver in fast - paced work environments. Goal oriented and self-driven with valuable organizational, time management and problem-solving skills. A team player with leadership abilities and a keen attention to detail. Possesses excellent interpersonal, communication and negotiation skills and a strong dedication to work, currently pursuing a challenging IT role offering tremendous learning where personal skills can be used for both personal and organizational development.


  • Good knowledge of the testing types, concepts and required tools
  • Familiar with the steps and quality measures applicable in project lifecycle
  • Specialist in automated testing tools - Selenium, Soap UI, Quick Test Pro, and LoadRunner
  • Command over all stages in Project Lifecycle and Software Development Lifecycle
  • Expert in programming languages like Java, C, C++
  • Strong knowledge in writing queries in SQL
  • Good user of tools like Jira, Zephyr, Bugzilla
  • Excellent command over Java, XML programming languages


Automation Testing Tools: Selenium, Soap UI

Languages: Java1.8, XML

Operating System: Windows 7/XP/Vista/8, Unix, OS X

Database: Oracle 11g, MySQL 5.6SDLC Process, Agile, Waterfall

Bug Tracking Tools: Jira, Zephyr, Quality Center

Microsoft Tools: Word, Excel, PowerPoint, Visio


Software Quality Analyst / Automation Test Engineer

Confidential, Bethlehem, PA


  • Performing functional testing which involves understanding requirement and product design to maintain excellent service delivery
  • Exercising finest testing tools like Jira/Bugzilla/Zephyr/Quality Center
  • Performing E2E testing, guiding QA team on process involving backend applications
  • Using Selenium test automation tool to test and analyze requirements for OG GUI
  • Effectively analyze data to identify point of failure in the workflow during severity issues and helped in fixing problems
  • Creating documents in Word/Excel/Visio/PowerPoint and shared with team to explain test strategies/plans
  • Programming JAVA for implementation of test cases using Eclipse
  • Writing SQL queries to look up and analyze data from the database( Oracle )
  • Testing API based Test Cases on Soap UI test automation tool and generating reports
  • Monitoring and updating the tool for maintenance purpose
  • Generating test data for each release. Monitoring the need and queries regarding data and sharing knowledge on application related to 2nd and 3rd touch testing
  • Providing QC support involving all questions and/or issues from the backend systems relating to the OG application
  • Interacting with clients on a regular basis to support E2E testing and reporting status
  • Reporting summary of QA report on status calls to the clients, following up on functional testing and sending conclusions to management or directly to the client
  • Activation support for the team
  • Providing support to client and team to help understand the business in order to develop a solution that best matches the client’s requirements
  • Monitoring efforts and the timelines as team lead to ensure successful completion/testing of issues
  • Provided Interactive Voice Response (IVR) testing support in test and production environment
  • Contribute in Regression testing and Regression clean up

Help Desk Engineer



  • Manually testing (Beta testing) web based applications and the software used by Customer Service Representatives
  • Identify flaws and suggest improvements in the software to be more user friendly
  • Recording test cases to keep track of the processes used in testing the application
  • Work on the guidelines of QA team to understand the requirements of clients and submit reports on tests performed
  • Contributed in identifying and analyzing software and hardware requirements to provide support to customers
  • Help in identifying client’s internet requirements and providing DSL Services
  • Training fresh recruits to help understand the processes, work environment and soft skills
  • Deal with customer concerns competently, solving complex issues to win customer’s loyalty
  • Attend supervisor calls for customer representatives to extend guidance in difficult situations to improve efficiency

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