SUMMARY:

• Software Test Professional with 11 years of Software Testing, Test team management and Production Support experience
• Performed various roles of a QA Analyst, Test Lead, Business Analyst, Project Coordinator and Production Support Specialist
• Project Experience spanning various Testing Methodologies (System, Compliance Testing, System Integration Testing (SIT), Regression Testing, User Acceptance testing (UAT)), Production Verification Testing and Production Support and STS (shared technology services)
• Strong experience in coordination for SIT, Regression & UAT testing
• Tested Mainframe green screens, Client server and Web applications
• Worked in very complex Projects across different areas of banking and financial domain such as - Insurance, Credit cards, Debit cards
• Experience in both GUI, Web & Mainframe(CICS,TS2,TSO, ISPF, File Aid) applications
• Strong understanding of Software Development Life Cycle (Waterfall Model),(Agile/Scrum) Methodologies & Software Testing Lifecycle
• Strong experience in Developing Business specifications, Test Strategies, Test Plans, Test Conditions, Test Cases, Test Scripts, Defect Management, Status Reports, User Acceptance Test Coordination, Test Team Management, Impact Analysis & Risk Escalation and User Manuals
• Testware review (Peer and Expert level) experience based on Project Requirements.
• Strong understanding and work experience in test management tools like HP Quality Center ALM
• Proven ability to lead and coordinate projects and work independently and also as a team member.
• Work as a team or individually in test execution, very well experienced in execution re-planning based on project bottle necks.
• Successfully completed Manual and Automation project end to end testing for Global 500 companies.
• Worked for clients Confidential, Confidential, Confidential chase, Morgan Stanley, First Data International -EMEA, First Data International - Australia, Confidential Swiss, etc.
• Excellent working experience with Microsoft Windows and Microsoft Office suite

TECHNICAL SKILLS:

PROJECT FRAMEWORK: SDLC (Waterfall), Agile / Scrum Methodologies, Production Support

TESTING TOOLS: Test Director, Quality Center, ALM, SIMULATORS for VISA & MC, ASIM

TICKETING TOOL: Service Now, HPSM Service Manager and RESOLVE

DEVOLOPMENT SKILLS: SQL,SHELL SCRIPTING

JOB SCHEDULING TOOLS: CONTROL-M V9.00, TIDAL

OPERATING SYSTEMS: Windows NT/98/95/2000/XPDATABASES Teradata, Oracle 11g

DEFECT TRACKING TOOLS: Mercury Quality Center, ALM (Application Life Cycle Management)

OTHERS: Team Foundation Server 2013 web access, JIRA, SOAP UI, Selenium

PROFESSIONAL EXPERIENCE:

Confidential

Production Support

Responsibilities:

• Respond to service requests that enable end users the ability to accomplish business tasks with SLAs
• Managing ticket workflow using Service Now, HPSM Service Manager and RESOLVE
• Communicating with users or Developers on the status of tickets.
• Provide clear and consistent documentation within tickets.
• Performed ROLLBACK the REC file & ran OTS
• Performed CO(change order) & ECO(Emergency change order)
• Ability to debug and troubleshoot incidents using UNIX commands - PUTTY
• Monitoring production systems, jobs and processes in Control-M V9.00 & TIDAL
• Working through manual tasks with attention to detail.
• Identify and escalate situations requiring urgent attention; and track/route issues/requests and document resolutions
• Creating defect logs, retest & close using ALM
• Organized Tech BL calls for severity issues & resolved them
• Maintaining and updating data log all service desk interactions; redirect problems to appropriate resource as needed

Environment: Service Now, HPSM Service Manager, UNIX, ALM, RESOLVE & Control-M V9.00

Confidential

QA Analyst

Responsibilities:

• Performed UAT for Real Time
• Simulated transactions using ASIM - Acquirer Simulator
• Performed Regression testing along with UAT
• Prepared business workflows and end-to-end scenarios.
• Created Data guidelines and test bed for all applications
• Created transaction files for all applications
• Identified test suite for automation with automation team
• Validating front end data using Oracle 11g and DW using Teradata SQL Assistant
• Documentation of pass logs
• Updating execution status, Creating defect logs and reporting defects using ALM
• Preparation of Daily & Weekly metrics, Attend daily defect calls and track them till closure in ALM
• Received appreciation emails from Project Manager

Environment: Real Time Fraud, AIM (Web Application), GUARDIAN (Web Application), ASIM, ALM (Application life cycle Management),Lotus Note

Confidential

UAT Analyst

Responsibilities:

• Played the role of UAT Analyst
• Validated & mapped requirement to Requirements Traceability Matrix (RTM)
• Performed UAT testing, Production Verification Testing and ran BVTs
• Tested PaymentNet4(JP MORGAN CHASE bank own product) a Global Commercial Card application using using AGILE methodology
• Understanding Business requirement documents and raising clarifications with Business analyst and users.
• Breaking up of Business requirements into Functional scenarios, test conditions, test cases and test execution plan
• Preparing business workflows and end-to-end scenarios.
• Identified test suite for automation with automation team
• Preparing Data guidelines and test bed for manual testing
• Performed UAT testing and Production Verification Testing
• Executing the test-wares as per run plan in cloud IE9
• Documentation of pass logs using Snagit
• Updating execution status, Creating defect logs and reporting defects using ALM
• Attend daily defect calls and track them till closure in ALM

Environment: ALM (Application life cycle Management), PaymentNet4 (Java Application), Cloud IE9

Confidential

Lead Tester

Responsibilities:

• As a Test Lead involved in creation of Requirement Tracibility Matrix and co-ordination of the team members with the on-site coordinator
• Allocation of module specifications and Reviewing specifications
• Prepare Test plan, Test Strategy and Effort estimation and Metrics
• As a tester Creating system test plans (Test scripts, test cases)
• Executing test plans, performing System tests and Regression tests
• Patched transaction files for MASTER & VISA Cards simulator
• Coordinating with users to perform UAT
• Creating defect logs, Reporting Defects and tracking them to closure using Quality Center
• Pre and Post Implementation testing and documentation
• Developed and maintained documents to comply to internal and external audits (SOX compliance)
• Scheduling internal meetings, status meeting and business user meeting
• Review Test Plans and Defect logs written by the business testers
• Attend Risk meetings, General status meeting & Defect meetings
• Publishing reports and project metrics to the management.
• Created User manuals for Developers and Testers.

Environment: Windows XP, HP Quality Center, Vision Plus (CICS mainframe application)

Confidential

Test Lead/Lead Tester

Responsibilities:

• Preparation of Requirements Traceability Matrix (RTM)
• Involved in gathering the requirements, analyzing and understanding the requirements with Business users by AGILE method
• Prepare Test plan, Test Strategy and Effort estimation and Metrics
• Attend Risk meetings, General status meeting & Defect meetings.
• Developed Run Plan, Mapping Test Scripts containing Test Cases, test inputs, execution conditions, and expected results for given Functional Specifications.
• Performed Compliance testing of Core application
• Execution of test scripts, performing system testing, Regression and coordination UAT.
• Identified Regression test scripts for creating automation pack
• Used HP Quality Center for the test life cycle and defect management and reporting metrics.
• Prepared base input file, defect logs, Reported defects and tracked them to closure with developers
• Used SQL server to test Data conversion using SQL queries
• Coordinating with Business Users, Business analysts and developers to implement big size releases

Environment: Windows XP, Test Director,HP QC, Vision Plus (CICS mainframe application)

Confidential

UAT /Business Analyst

Responsibilities:

• This project involved Functional testing the Product Vision plus - a credit card application by AGILE method
• Understanding the Functional specifications received from Business users
• Understanding the work flow and preparing the test cases & test data.
• Performed account management in e-originations
• Performed manual testing of the Mainframe application.
• Prepared test cases and test scenarios based on the business work flow.
• Validated & mapped requirement to Requirements Traceability Matrix (RTM)
• Performed System Integration and Regression testing prior to UAT
• Reported defects and tracked them to closure with developers
• Defect management was done through Mercury Test Director
• Prepared dash board and published it to client

Environment: Windows XP, Test Director, E Originations, Vision Plus (CICS mainframe application)

Confidential

Business Tester

Responsibilities:

• This project involved testing the Product TS2 - a credit card application by AGILE
• Understanding the Functional specifications received from Business users
• Understanding the workflow and preparing the test cases & test data.
• Performed manual testing of the Mainframe application.
• Performed Regression testing before UAT release
• Executed the test scripts as per run plan and documentation of pass logs
• Execution of Net service application for various brands
• Involved in Data integration testing, writing SQL queries to test the output. Used MS SQL Server
• Involved in Review Defects and Test Results

Environment: Windows XP, Net Service, MS SQL Server 2005, TS2 (CICS mainframe application)

Confidential

Business Tester

Responsibilities:

• Account Creation through Origination systems
• Execution of the Change requests as per run plan and documentation of pass logs
• Execution of Cards and Non cards functionality which involved major testing

Confidential

Senior Business Tester

Responsibilities:

• Prepared Requirements Traceability Matrix (RTM)
• Involved in understanding the requirements with Business users
• Developed Run Plan, Mapping Test Scripts containing Test Cases, test inputs, execution conditions, and expected results for given Functional Specifications.
• Patching transaction files for MASTER & VISA Cards in simulator for Point of Sale
• Posted transaction in FAS
• Performed Compliance testing of Core application - FAS,TRAMS & ITS
• Verifying the transactions in TRAMS and tested DISPUTES processing
• Preparing effort estimation, test execution plan and metrics
• Prepared base input file, defect logs, Reported bugs and tracked them to closure with developers