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Production Support Resume

SUMMARY:

  • Software Test Professional with 11 years of Software Testing, Test team management and Production Support experience
  • Performed various roles of a QA Analyst, Test Lead, Business Analyst, Project Coordinator and Production Support Specialist
  • Project Experience spanning various Testing Methodologies (System, Compliance Testing, System Integration Testing (SIT), Regression Testing, User Acceptance testing (UAT)), Production Verification Testing and Production Support and STS (shared technology services)
  • Strong experience in coordination for SIT, Regression & UAT testing
  • Tested Mainframe green screens, Client server and Web applications
  • Worked in very complex Projects across different areas of banking and financial domain such as - Insurance, Credit cards, Debit cards
  • Experience in both GUI, Web & Mainframe(CICS,TS2,TSO, ISPF, File Aid) applications
  • Strong understanding of Software Development Life Cycle (Waterfall Model),(Agile/Scrum) Methodologies & Software Testing Lifecycle
  • Strong experience in Developing Business specifications, Test Strategies, Test Plans, Test Conditions, Test Cases, Test Scripts, Defect Management, Status Reports, User Acceptance Test Coordination, Test Team Management, Impact Analysis & Risk Escalation and User Manuals
  • Testware review (Peer and Expert level) experience based on Project Requirements.
  • Strong understanding and work experience in test management tools like HP Quality Center ALM
  • Proven ability to lead and coordinate projects and work independently and also as a team member.
  • Work as a team or individually in test execution, very well experienced in execution re-planning based on project bottle necks.
  • Successfully completed Manual and Automation project end to end testing for Global 500 companies.
  • Worked for clients Confidential, Confidential, Confidential chase, Morgan Stanley, First Data International -EMEA, First Data International - Australia, Confidential Swiss, etc.
  • Excellent working experience with Microsoft Windows and Microsoft Office suite

TECHNICAL SKILLS:

PROJECT FRAMEWORK: SDLC (Waterfall), Agile / Scrum Methodologies, Production Support

TESTING TOOLS: Test Director, Quality Center, ALM, SIMULATORS for VISA & MC, ASIM

TICKETING TOOL: Service Now, HPSM Service Manager and RESOLVE

DEVOLOPMENT SKILLS: SQL,SHELL SCRIPTING

JOB SCHEDULING TOOLS: CONTROL-M V9.00, TIDAL

OPERATING SYSTEMS: Windows NT/98/95/2000/XPDATABASES Teradata, Oracle 11g

DEFECT TRACKING TOOLS: Mercury Quality Center, ALM (Application Life Cycle Management)

OTHERS: Team Foundation Server 2013 web access, JIRA, SOAP UI, Selenium

PROFESSIONAL EXPERIENCE:

Confidential

Production Support

Responsibilities:

  • Respond to service requests that enable end users the ability to accomplish business tasks with SLAs
  • Managing ticket workflow using Service Now, HPSM Service Manager and RESOLVE
  • Communicating with users or Developers on the status of tickets.
  • Provide clear and consistent documentation within tickets.
  • Performed ROLLBACK the REC file & ran OTS
  • Performed CO(change order) & ECO(Emergency change order)
  • Ability to debug and troubleshoot incidents using UNIX commands - PUTTY
  • Monitoring production systems, jobs and processes in Control-M V9.00 & TIDAL
  • Working through manual tasks with attention to detail.
  • Identify and escalate situations requiring urgent attention; and track/route issues/requests and document resolutions
  • Creating defect logs, retest & close using ALM
  • Organized Tech BL calls for severity issues & resolved them
  • Maintaining and updating data log all service desk interactions; redirect problems to appropriate resource as needed

Environment: Service Now, HPSM Service Manager, UNIX, ALM, RESOLVE & Control-M V9.00

Confidential

QA Analyst

Responsibilities:

  • Performed UAT for Real Time
  • Simulated transactions using ASIM - Acquirer Simulator
  • Performed Regression testing along with UAT
  • Prepared business workflows and end-to-end scenarios.
  • Created Data guidelines and test bed for all applications
  • Created transaction files for all applications
  • Identified test suite for automation with automation team
  • Validating front end data using Oracle 11g and DW using Teradata SQL Assistant
  • Documentation of pass logs
  • Updating execution status, Creating defect logs and reporting defects using ALM
  • Preparation of Daily & Weekly metrics, Attend daily defect calls and track them till closure in ALM
  • Received appreciation emails from Project Manager

Environment: Real Time Fraud, AIM (Web Application), GUARDIAN (Web Application), ASIM, ALM (Application life cycle Management),Lotus Note

Confidential

UAT Analyst

Responsibilities:

  • Played the role of UAT Analyst
  • Validated & mapped requirement to Requirements Traceability Matrix (RTM)
  • Performed UAT testing, Production Verification Testing and ran BVTs
  • Tested PaymentNet4(JP MORGAN CHASE bank own product) a Global Commercial Card application using using AGILE methodology
  • Understanding Business requirement documents and raising clarifications with Business analyst and users.
  • Breaking up of Business requirements into Functional scenarios, test conditions, test cases and test execution plan
  • Preparing business workflows and end-to-end scenarios.
  • Identified test suite for automation with automation team
  • Preparing Data guidelines and test bed for manual testing
  • Performed UAT testing and Production Verification Testing
  • Executing the test-wares as per run plan in cloud IE9
  • Documentation of pass logs using Snagit
  • Updating execution status, Creating defect logs and reporting defects using ALM
  • Attend daily defect calls and track them till closure in ALM

Environment: ALM (Application life cycle Management), PaymentNet4 (Java Application), Cloud IE9

Confidential

Lead Tester

Responsibilities:

  • As a Test Lead involved in creation of Requirement Tracibility Matrix and co-ordination of the team members with the on-site coordinator
  • Allocation of module specifications and Reviewing specifications
  • Prepare Test plan, Test Strategy and Effort estimation and Metrics
  • As a tester Creating system test plans (Test scripts, test cases)
  • Executing test plans, performing System tests and Regression tests
  • Patched transaction files for MASTER & VISA Cards simulator
  • Coordinating with users to perform UAT
  • Creating defect logs, Reporting Defects and tracking them to closure using Quality Center
  • Pre and Post Implementation testing and documentation
  • Developed and maintained documents to comply to internal and external audits (SOX compliance)
  • Scheduling internal meetings, status meeting and business user meeting
  • Review Test Plans and Defect logs written by the business testers
  • Attend Risk meetings, General status meeting & Defect meetings
  • Publishing reports and project metrics to the management.
  • Created User manuals for Developers and Testers.

Environment: Windows XP, HP Quality Center, Vision Plus (CICS mainframe application)

Confidential

Test Lead/Lead Tester

Responsibilities:

  • Preparation of Requirements Traceability Matrix (RTM)
  • Involved in gathering the requirements, analyzing and understanding the requirements with Business users by AGILE method
  • Prepare Test plan, Test Strategy and Effort estimation and Metrics
  • Attend Risk meetings, General status meeting & Defect meetings.
  • Developed Run Plan, Mapping Test Scripts containing Test Cases, test inputs, execution conditions, and expected results for given Functional Specifications.
  • Performed Compliance testing of Core application
  • Execution of test scripts, performing system testing, Regression and coordination UAT.
  • Identified Regression test scripts for creating automation pack
  • Used HP Quality Center for the test life cycle and defect management and reporting metrics.
  • Prepared base input file, defect logs, Reported defects and tracked them to closure with developers
  • Used SQL server to test Data conversion using SQL queries
  • Coordinating with Business Users, Business analysts and developers to implement big size releases

Environment: Windows XP, Test Director,HP QC, Vision Plus (CICS mainframe application)

Confidential

UAT /Business Analyst

Responsibilities:

  • This project involved Functional testing the Product Vision plus - a credit card application by AGILE method
  • Understanding the Functional specifications received from Business users
  • Understanding the work flow and preparing the test cases & test data.
  • Performed account management in e-originations
  • Performed manual testing of the Mainframe application.
  • Prepared test cases and test scenarios based on the business work flow.
  • Validated & mapped requirement to Requirements Traceability Matrix (RTM)
  • Performed System Integration and Regression testing prior to UAT
  • Reported defects and tracked them to closure with developers
  • Defect management was done through Mercury Test Director
  • Prepared dash board and published it to client

Environment: Windows XP, Test Director, E Originations, Vision Plus (CICS mainframe application)

Confidential

Business Tester

Responsibilities:

  • This project involved testing the Product TS2 - a credit card application by AGILE
  • Understanding the Functional specifications received from Business users
  • Understanding the workflow and preparing the test cases & test data.
  • Performed manual testing of the Mainframe application.
  • Performed Regression testing before UAT release
  • Executed the test scripts as per run plan and documentation of pass logs
  • Execution of Net service application for various brands
  • Involved in Data integration testing, writing SQL queries to test the output. Used MS SQL Server
  • Involved in Review Defects and Test Results

Environment: Windows XP, Net Service, MS SQL Server 2005, TS2 (CICS mainframe application)

Confidential

Business Tester

Responsibilities:

  • Account Creation through Origination systems
  • Execution of the Change requests as per run plan and documentation of pass logs
  • Execution of Cards and Non cards functionality which involved major testing

Confidential

Senior Business Tester

Responsibilities:

  • Prepared Requirements Traceability Matrix (RTM)
  • Involved in understanding the requirements with Business users
  • Developed Run Plan, Mapping Test Scripts containing Test Cases, test inputs, execution conditions, and expected results for given Functional Specifications.
  • Patching transaction files for MASTER & VISA Cards in simulator for Point of Sale
  • Posted transaction in FAS
  • Performed Compliance testing of Core application - FAS,TRAMS & ITS
  • Verifying the transactions in TRAMS and tested DISPUTES processing
  • Preparing effort estimation, test execution plan and metrics
  • Prepared base input file, defect logs, Reported bugs and tracked them to closure with developers

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