SUMMARY
- Customer Support Specialist communicating with customers and responders regarding occurrences from security and life safety systems, troubleshooting and coordinating with technicians and customers to ensure systems are functioning properly.
- Areas of specialization include process development, financing solution implementation and management.
- Seasoned Executive Assistant with a background in office methods, Outlook calendaring, travel arrangements, expense reports and event planning.
- Organizational, phone skills and the ability to accept direction and follow office procedures.
- Success, achievement - oriented Executive Assistant with over 5 years of progressive positions requiring knowledge and execution of a variety of administrative principles.
- Excited by new challenges. Seeking a position where exceptional organizational skills can be put to good use.
TECHNICAL SKILLS
- Windows 95/98, Windows NT 4.0 Workstation/Server Windows 2000 Professional, Windows 2000 Server Windows 2003 Server, Windows Server 2008, Server
- 2012, Windows XP Pro, Windows 7, Windows 8 Windows 10. Equipment: Dell Desktops/Laptops
- /Tablets, HP Desktops/Laptops, Compaq
- Desktops/Servers/Laptops, IBM/Lenovo Desktops and
- Laptops, Toshiba Laptops/Tablets, and also preparing
PROFESSIONAL EXPERIENCE
Epic Tester
Confidential
Responsibilities:
- Performed data validation and testing with customers and other subject matter experts to ensure data accuracy.
- EPIC application testing using EPIC applications as Ambulatory, Affiliate Link, Cadence, HAR Advisors and TDR.
- Create test plans and test new systems, version upgrades, and any system modifications.
- Software Tester provides quality assurance services for projects and systems.
- Supports the development of deliverables, which include defines, performs and documents product validation for new and modified applications.
- Working with Application Teams when they need to determine the implications of a desired change (whether it will affect more than the intended user group)
- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches
Lead Printer Technician
Confidential
Responsibilities:
- Responsible for installing firmware upgrades and applying a Feature Enablement Kit to Confidential devices utilizing the Device web tools.
- Download firmware and feature enablement kit from Confidential designated websites. Follow a specific schedule for devices to be upgraded daily; using customer provided laptops open IE and pull device up via IP address, follow procedures to install firmware and then Feature enablement kit. Log and track activity daily.
- Escalate printer network issues to appropriate resource
- Perform remote device monitoring and remote solve (Client Device Management)
- Monitor customer fleet of printers utilizing VPN connection, from a central location.
- Set up and prepare new copier, printer, fax, and scanner equipment for install.
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
Desktop Support Engineer
Confidential
Responsibilities:
- Provide installation, maintenance and repairs on equipment (ATM/ POS) and other electromechanical equipment at various locations within an assigned territory/region.
- Provide continuity of customer operations and high levels of customer satisfaction.
- Responsibilities included troubleshooting, configuring and repairing computers.
- Computer Installation and Maintenance (Troubleshooting, Disaster Recovery, Backups, System Setup)
Hardware Specialist Specialist
Confidential, Nashville, TN
Responsibilities:
- Provided Window desktop support
- Installs and configures desktop computer software and hardware.
- Take the diagnosis of a system through installation and testing of new parts to complete refurbishment.
- Troubleshooting and Maintaining and configuring Desktops and Laptop systems.
- Assists end users with PC hardware and software related issues.
- Ensures software and hardware are compatible with existing systems.
- Responsible for printer installations and maintenance.
- Performs preventative maintenance on PC inventory, and configures equipment when required.
Confidential
Feeder Associate
Responsibilities:
- Assign trailers to drivers and inputting information into the system.
- Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations.
- Responsibilities included troubleshooting, configuring and repairing computers.
- Input time cards, check the trailer and volume forecasts and maintain reports and databases for daily operation.
- Break/Fix PCs, Laptops, Displays, Keyboards, Mice, Printers, Scanners, Scales, Radios, Card Readers/Credit Card Machines.
Project Consultant
Confidential
Responsibilities:
- Reviewing the completion of sanitation tasks on electrical units, mixers, and assigned plant areas on a weekly basis for reporting.
- Documenting approved sanitation assignments.
- Recording maintenance work performed mainly on work panels
