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Epic Tester Resume

SUMMARY

  • Customer Support Specialist communicating with customers and responders regarding occurrences from security and life safety systems, troubleshooting and coordinating with technicians and customers to ensure systems are functioning properly.
  • Areas of specialization include process development, financing solution implementation and management.
  • Seasoned Executive Assistant with a background in office methods, Outlook calendaring, travel arrangements, expense reports and event planning.
  • Organizational, phone skills and the ability to accept direction and follow office procedures.
  • Success, achievement - oriented Executive Assistant with over 5 years of progressive positions requiring knowledge and execution of a variety of administrative principles.
  • Excited by new challenges. Seeking a position where exceptional organizational skills can be put to good use.

TECHNICAL SKILLS

  • Windows 95/98, Windows NT 4.0 Workstation/Server Windows 2000 Professional, Windows 2000 Server Windows 2003 Server, Windows Server 2008, Server
  • 2012, Windows XP Pro, Windows 7, Windows 8 Windows 10. Equipment: Dell Desktops/Laptops
  • /Tablets, HP Desktops/Laptops, Compaq
  • Desktops/Servers/Laptops, IBM/Lenovo Desktops and
  • Laptops, Toshiba Laptops/Tablets, and also preparing

PROFESSIONAL EXPERIENCE

Epic Tester

Confidential

Responsibilities:

  • Performed data validation and testing with customers and other subject matter experts to ensure data accuracy.
  • EPIC application testing using EPIC applications as Ambulatory, Affiliate Link, Cadence, HAR Advisors and TDR.
  • Create test plans and test new systems, version upgrades, and any system modifications.
  • Software Tester provides quality assurance services for projects and systems.
  • Supports the development of deliverables, which include defines, performs and documents product validation for new and modified applications.
  • Working with Application Teams when they need to determine the implications of a desired change (whether it will affect more than the intended user group)
  • Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches

Lead Printer Technician

Confidential

Responsibilities:

  • Responsible for installing firmware upgrades and applying a Feature Enablement Kit to Confidential devices utilizing the Device web tools.
  • Download firmware and feature enablement kit from Confidential designated websites. Follow a specific schedule for devices to be upgraded daily; using customer provided laptops open IE and pull device up via IP address, follow procedures to install firmware and then Feature enablement kit. Log and track activity daily.
  • Escalate printer network issues to appropriate resource
  • Perform remote device monitoring and remote solve (Client Device Management)
  • Monitor customer fleet of printers utilizing VPN connection, from a central location.
  • Set up and prepare new copier, printer, fax, and scanner equipment for install.
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)

Desktop Support Engineer

Confidential

Responsibilities:

  • Provide installation, maintenance and repairs on equipment (ATM/ POS) and other electromechanical equipment at various locations within an assigned territory/region.
  • Provide continuity of customer operations and high levels of customer satisfaction.
  • Responsibilities included troubleshooting, configuring and repairing computers.
  • Computer Installation and Maintenance (Troubleshooting, Disaster Recovery, Backups, System Setup)

Hardware Specialist Specialist

Confidential, Nashville, TN

Responsibilities:

  • Provided Window desktop support
  • Installs and configures desktop computer software and hardware.
  • Take the diagnosis of a system through installation and testing of new parts to complete refurbishment.
  • Troubleshooting and Maintaining and configuring Desktops and Laptop systems.
  • Assists end users with PC hardware and software related issues.
  • Ensures software and hardware are compatible with existing systems.
  • Responsible for printer installations and maintenance.
  • Performs preventative maintenance on PC inventory, and configures equipment when required.

Confidential

Feeder Associate

Responsibilities:

  • Assign trailers to drivers and inputting information into the system.
  • Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations.
  • Responsibilities included troubleshooting, configuring and repairing computers.
  • Input time cards, check the trailer and volume forecasts and maintain reports and databases for daily operation.
  • Break/Fix PCs, Laptops, Displays, Keyboards, Mice, Printers, Scanners, Scales, Radios, Card Readers/Credit Card Machines.

Project Consultant

Confidential

Responsibilities:

  • Reviewing the completion of sanitation tasks on electrical units, mixers, and assigned plant areas on a weekly basis for reporting.
  • Documenting approved sanitation assignments.
  • Recording maintenance work performed mainly on work panels

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