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Quality Assurance Manager Resume

Dallas, TX

SUMMARY

  • Accomplished and talented Quality Assurance Manager with more than 15 years of experience in all aspects of Software Development Life Cycle with a focus on web - based and mobile app testing.
  • Hands-on manager with ability to direct and improve quality, reduce defects and improve efficiency.
  • Adept at developing and implementing test strategies, procedures and methodologies to support development and release of applications.
  • International and domestic experience in establishing QA programs. Able to train, lead, and motivate cross-functional teams.
  • Able to plan and guide project processes from start to finish.

TECHNICAL SKILLS

  • Selenium
  • Visual Studio
  • MS SQL Server
  • MS Lync
  • MS SharePoint
  • Microsoft Office
  • C
  • C++
  • C#
  • Visual Basic
  • Java
  • Access
  • Oracle
  • Test Director
  • RSW E-Tester
  • Toad Tool
  • Enterprise Application Integration (EAI)
  • Quick Test Pro (QTP)
  • ASP.NET
  • PSM 1 Scrum Master

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Quality Assurance Manager

Responsibilities:

  • Hired, trained, and managed domestic and offshore teams
  • Developed and implemented QA processes to ensure products meet requirements
  • Increased quality by implementing test strategies during development and testing stages
  • Work with offshore automation team to develop and enhance automated architecture, frameworks and processes
  • Set priorities and align resources to meet product road map
  • Act as Project Manager to manage the project resources to ensure projects are completed within defined specifications, accurately and on time
  • Work closely with the Product team and Development team on overall projects delivery improvements
  • Work senior leadership to negotiate project priorities and outcomes
  • Investigate and resolve customer escalation issues
  • Creates a climate of collaboration and teamwork among multiple teams

Lead/Senior Quality Assurance Engineer

Confidential

Responsibilities:

  • Ensure that business requirements are met
  • Ensure defects are identified and resolved early in the Software Development Life Cycle (SDLC)
  • Work closely with Product Managers and Developers to provide input early and throughout the development life cycle
  • Lead the testing aspects of multiple projects
  • Manage multiple projects
  • Work closely with Developers and Product Managers to ensure success of the project
  • Work with Project Managers and Development team to set and evaluate milestone to ensure released products are on schedule with high quality Review requirement and design documents, if any, for clarity, completeness, and testability
  • Advise Product Management regarding improvements to documentation for improved testability
  • Analyze business requirements to create test strategies and detailed test plans and test cases
  • Execute test cases for newly developed functionality Perform regression testing when necessary
  • Conduct analysis of the test results Identify, research, report and close defects
  • Identify and develop data test sets
  • Assist with planning and scheduling test strategies and activities
  • Work with Customer Care team on customer satisfaction plans and issues
  • Coordinate communication among other QA Engineers to ensure analysis of deliverables are completed prior to a release date
  • Provide technical leadership and mentoring to QA members on processes, work practice, and trouble shooting
  • Develop new testing approaches to accommodate tight schedules and resource constraints
  • Assist the development and implementation of quality assurance practices and procedures
  • Assist in on-going process improvement efforts to ensure test planning, execution, and reporting are effective, efficient, standardized, coordinated, and integrated
  • Monitor daily schedules for projects as necessary
  • Ensure regular/weekly production goals are met within the QA processes
  • Act as a liaison with QA team members, Product Manager, Project Manager, Configuration Management, Development and Systems on QA issues, questions, and processes
  • Working with all cross-functional teams to ensure that QA standards and processes are followed
  • Work with Project Manager to maintain and assign defects to relevant cross-functional teams
  • Analyze discrepancies in the product’s performance and make recommendations Keep QA members up-to-date on project updates
  • Monitor and assist with the development of project plans and cost estimates
  • Assist the testing efforts for cross-functional teams when needed

Confidential

Lead/Senior Quality Assurance Analyst

Responsibilities:

  • Responsible in verifying how well the functional components of the Order To Pay system interface with each other and to/from the Central Office
  • Responsible for verifying correct data communication from one component to another, that is, a complete data path such as Customer ID to Order Entry (OE), Order Entry (OE) to Production Management (PM), Point of Sale (POS) to/from Back Office (BO), or Back Office (BO) to Central Office (CO)
  • Responsible for ensuring that each component of the Order To Pay system interfaces with all identified interfaces directly linked to Confidential ’s corporate applications through the usage of Enterprise Application Integration (EAI) from Order To Pay system.
  • Responsible for ensuring the database integrity and that all systems work as per designed interfaces, and produce the valid inputs/outputs for other systems
  • Responsible for end-to-end testing of the Order To Pay system and the X-Team’s systems (ie. Tax, Kronos, Item/Price Master, Payment Switch, Express Pay, and ACD) and other back end systems (ie. TODS, VTC, EAS, EDB, and TAR) with the usage of Enterprise Application Integration (EAI) Involve testing every functional component of the OTP system and applications within the X-Teams to ensure they comply with the relevant functional requirements and business processes
  • Act as a Sr. QA Integration Test Lead Lead a group of 3 integration testers
  • Compose and maintain a Master Test Strategy document and System Test Plan Plan
  • Manage and execute the Component Integration, Enterprise Integration and System Integration testing
  • Design test data for Component Integration, Enterprise Integration, System Integration, and Full Regression
  • Participate in Functional Specifications review sessions
  • Participate in Logical and Technical Integration Specifications review sessions Review Test Scenarios and Test Cases
  • Perform daily test planning and testing activities
  • Develop and assist in development of component integration test cases from the Functional Specifications, development of enterprise integration test cases from the Functional Specifications and Technical and Logical Integration Specifications, and development of system integration test scenarios Document defects in PVCS Tracker
  • Generate defect reports and monitor status

Confidential

Senior Quality Assurance Analyst

Responsibilities:

  • Developed Test Designs for a web-based client server applications
  • Executed Test Designs and record all defects/issues in RITS the defect tracking system
  • Performed regression testing as necessary to verify the functionality of the application has not been modified
  • Written over 90 test scripts using WinRunner for regression testing in a period of 60 days
  • Performed manual and automation testing Support production as needed

Confidential, Texas

Senior Quality Assurance Analyst

Responsibilities:

  • Acted as a QA Lead in front end and back end testing for several web-based applications concurrently
  • Assisted in developing software testing methodology and implemented the testing process
  • Developed and documented the defect tracking process using Test Director
  • Assisted other co-workers in the use of Test Director tool Developed test requirements based on the business requirements document
  • Developed and implemented test plans and test cases in Test Directory based on the functional specifications and detail design documents
  • Created test data sets in the AS/400 and IBM mainframes
  • Performed data validation using PL/SQL to assure the drug data that is loaded from source file is accurate
  • Performed data validation for the data warehouse and middle tier
  • Participated in Business Requirements review and Functional Specifications review Executed test plans and documented and reported all defects using Test Director
  • Provided QA Manager and Project Managers status on all active projects
  • Performed regression testing to assure that application system features remain functional after the corrections or enhancements to the applications
  • Supported UAT and performed post-production testing as needed

Confidential

Quality Assurance Engineer

Responsibilities:

  • Composed test plans and test scenarios for a wide range of web-based applications
  • Designed, developed and executed detailed regression test cases for specific web pages
  • Generated and executed test scripts using WinRunner as the automation testing tool
  • Evaluated different automation testing tools to meet the company’s web-based testing requirements which included Mercury WinRunner, RSW E-Tester, and Segue SilkTest
  • Identified software defects and delivered accurate defect descriptions to development engineers
  • Provided any input to development team on the enhancement of the software products
  • Verified code fixes and signing off on resolution
  • Worked with team and contribute to the implementation of the project test strategy

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