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Qa Analyst Resume

Northbrook, IL


  • Documentation
  • Agile
  • Testing
  • Jira
  • Research finding bugs  solving issues resolving issues


Confidential, Northbrook, IL

QA Analyst


  • QA Testing of web - based sports fantasy games via cross platforms - OS/browsers
  • QA Testing of web-based sports fantasy games via mobile/tablet devices using IOS/Android
  • Created test plans, use cases, timeline scenarios and FAQ documentation to cover all applications
  • Utilized Agile development methodology
  • Utilized Jira
  • Basic SQL programming
  • Requirements analysis

Confidential, Chicago, IL

Technical Support Representative


  • Provided overnight customer support using proprietary CRM tool to clients in Asia and Europe
  • Handled issues unique to the 3rd shift requiring independent troubleshooting and resolution
  • Performed QA of the proprietary tools, i.e., Item Management, TDCAT and Quick Connect
  • Created documentation that enhanced the process flow for the whole team in order to organize and facilitate the work flow
  • Created turnover shift document to insure proper transition among 24/7 shift schedule
  • Provided global technical support to data synchronization clients using proprietary data pool technologies
  • Subject Matter Expert (SME) on TDCAT, Flash Message processing and software release implementations

Confidential, Tampa, FL

Utilization Management Intake Coordinator


  • Generated and coordinated the written and verbal communication of Utilization Management review outcomes to providers, members and healthcare professionals
  • Answer calls from a diverse group of occupations (physicians, nurses and ER personnel) to properly facilitate the Utilization Management process
  • Entered Utilization Management review data into the client and CMS HealthCare review and reporting systems

Confidential, Evanston, IL

Senior QA Analyst


  • Managed a team of Quality Assurance Analysts to ensure thorough and accurate testing of the company’s numerous websites and applications
  • Managed eight software releases per year, and any additional interim and patch deployments as needed
  • Selected to travel to Philadelphia office in order to train support staff on tools and applications
  • Provided superior Third Level customer service via phone and email in a technical call center
  • Developed detailed test plans and implemented testing specifications and test plans to match client requirements
  • Put into practice a “Development Status” feature within the error report database to ensure that such issues are identified, prioritize and resolved in a timely fashion
  • Reduced cost and lessened assessment time by instituting unit testing procedures as part of the testing cycle instead of exclusively testing on the staging servers
  • Analyized website functionality to meet client needs
  • Eased transitioned of new Helpdesk by implementing training workshops
  • Documented department manuals and procedures

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