TECHNICAL SKILLS

• Salesforce, CRM, Workday HCM, HR Recruiting, Compensation, Talent, Security, Reporting, HealthCare, EDI transaction like 271, 277, 834,835,837, Knowledge of ICD - 9, 10, CPT, Trading, Wealth Management, Quarterly Statements, Finance, Billing, Accounting, Payments,
• Demonstrated decision making, analytical and problem-solving skills
• Strong analytical, technical and operations skills with a high concentration on attention to detail
• Strong analytical, problem solving and interpersonal skills and the ability to work both independently and as part of a team
• Excellent query and reporting analytical skills
• Android, Android ICS, IOS, Win, IPad, Tablets and Mobile, bugs trucking tools
• Strong management, mentoring and communication skills

PROFESSIONAL EXPERIENCE

QA TEAM LEAD

Confidential, CA

Responsibilities:

• Lead testing for 7 plus QA members, effectively managed of team resources, assigned testers tasks, ensured releases meet schedule and properly tested with exit criteria
• Conducted manual, system and data testing under HIPAA compliance standards and regulations
• Involved in end to end testing, validation and verification for software, Providers, Members, UI, UAT, 837 EDI Inbound and Outbound Files batch, Facets, Claims Processing, Conversion Parallel testing with Legacy system Caradigm to new system with HAX Vendors System
• Tested Salesforce leads, opportunities and more
• Designed, develop, and executes software tests to verify design meets documented requirements, assist in configure test environments
• Focusing on Medicaid and Medicare, Well Care, Members, Providers, Payers
• Validated and verified compliances GxP software, documentation, Good Clinical Practices (GCP) with Code of Federal Regulations FDA, Electronic Records, Electronic Signatures CFR Part 11, Roles and Policies
• Lead testing of software to ensure properly operating, defects submitted and retested
• Escalated issues into Axosoft and Jira. Assists with solutions and troubleshooting
• Manage Workday communications
• Lead coordination data enhancements and changes to HR Workday functionality
• Developed SQL Queries to pull data for comparison, verification and analysis
• Collaborate with functional teams to ensure policy aligns with practice
• Participated in PMO and Core Management meeting, reported QA status
• Performed Web based, UI, Functional, documentation, devices and cross browsers testing on Windows and Mac
• Facilitated UAT testing
• Attend and collaborate in all stand ups, planning and design
• Managed and Mentored teams in an Agile and Waterfall environment

CRM INVESTMENT ANALYST LEAD

Confidential, Boston, MA

Responsibilities:

• Increased value of the customers and played a key role in Wealth Management, Advisors Fees, Workday, Recruiting and Salesforce, CRM web - based applications testing, documentation and delivery in planned timeframe
• Analyzed the business requirement and designed and updated Test Cases in TFS
• Tested user stories based on tasks in Sprint and determined if acceptance criteria are met
• Mostly worked with Cases, Contacts, Accounts, Reports entities in Service cloud application
• Verification and validation Inbound and Outbound Emails, Regards as converting as Cases. Validated the Assignment rules of Cases
• Checking the functionalities of rules of Cases and tested the Flow functionality of the Cases by using the Call Guides
• Executed Manual Tests and Automation TC in MTM TFS and Jenkins.
• Reported detail defects into the TFS and Jira for Developers and Verified closure
• Coordinated onsite and offshore teams testing activities and project management
• Used SharePoint, Wiki, TFS for project management, back log, User stories, tasks schedule, resources, planning in Scrum during the Sprint and Waterfall activities
• Supported with special projects Recruiting HR team to coordinate, maintain and verify non-employee data and incomplete staffing records
• Validated regulated business critical systems
• Performed complex work flow analysis and recommends quality improvements
• Planed and helped to configure setup of Test Environment
• Extensively used SQL joins queries and sub-queries to test and retrieve data from the databases by executing SQL Statements as a part of back-end testing
• Conducted Functionality, Enhancements, Integration, Regression, Acceptance and End-to-End testing for Wealth Management, Advisors Fees, Quarterly Statements, Investment, Cashiering, Salesforce CRM, Dynamics, Business Analytics, Reports, Insurance, Sales, Clients data, Trades, Accounting, Enrolments, Prospects, Performance, Authorizing access in Dev, Test and Production environments according to FINRA regulations, clearing house and data integrity
• Performed Workday System, HR PTO, Payroll, HCM, Benefits, Security, Talent, New employee enrolment and hiring testing
• Tested user security profiles in accordance with established security policies and protocols
• Recommend system improvements and enhancements
• Deliver Demo to managers and employees
• Responsible for project management and serve as a consultant on testing enhancements and new configurations
• Performed Workday Configuration Testing of eligibility rules, calculated fields, company, locations, worker types, reason codes, custom organizations and business processes
• Mentored Junior Stuff. Interviewed Candidates

SR. SOLUTION TESTER, TEAM LEAD

Confidential, Boston, MA

Responsibilities:

• Drive continuous improvement of Confidential Applications, QNXT and Facets testing
• Coordinated QA team activities according the requirements and project planning
• Assigned Recourses. Managed the quality team budget in support of the company's goals and objectives
• Worked with Confidential clients on full system upgrades as Humana, Molina and more
• Conducted backend testing, detailed schema and data analysis of customer databases, verified database changes introduced by the latest release were configured properly on customer’s customized database by using the SQL Server with Perforce and network ports testing
• Reviewed, tested and documented privacy policies for all applications and emails
• Membership, enrollment and billing-entered information testing on facets to ensure correct eligibility
• Used HP Mercury Quality Center, Excel to store all testing results, metrics, implemented Test plan, created Test Cases, Defect Tracking Reporting, execute automation tests
• Assigned bugs to Programmer by using Quality Center bug Defect tracking tool Verifying that all the reported bugs fix thru software developers
• Performed Test Data and test environment set up a pre-requisite to executing use cases during system testing.
• Conducted weekly status meetings to discuss the testing progress and weekly activities.
• Acted as a point of contact regarding defect status, resolution for the Dev/QA team
• Coordinated and performed UAT, functionality, releases weekly and nightly builds, configurations, documentation and UI Confidential cross-functional products
• Implemented Red Gate Tool technique to compare data, schemas and created the database synchronization scripts on upgrades for previously failed attempts
• Participate in testing for semi-annual Workday updates
• Support the design, testing, and maintenance the Workday HCM system globally
• Serve as subject matter expert for HCM, Benefits, Talent, Performance and Security
• Perform system enhancements, system maintenance, system testing, system upgrades
• Provide hands-on troubleshooting support to employees in completing transactions
• Create and maintain Workday user guides and end-user documentation

SR. SOFTWARE QUALITY ASSURANCE ENGINEER

Confidential, Westwood, MA

Responsibilities:

• Improve web-based applications, billing and Payment modules, compatibility with different browsers and platforms by leading testing during the functional, system, regression, usability, positive, negative and UAT by using LAMP technology
• Salesforce CRM testing for leads and opportunities.
• Executed Regression tests with QTP and evaluated test results, investigated and diagnosed sources of problems, reported defects to development and status to management by using TestTrack bug tracking database
• Propped and deploy the fixes and product drops on Linux environment
• Created, executed detailed test plans and test cases for various Confidential products
• Ensured quality of deliverables by performing testing of billing and payments applications, as well as integrated system with third party software and configuration files, troubleshooting of log files
• Provided feedback to improve the test process

SOFTWARE QA MANAGER

Confidential, Wellesley, MA

Responsibilities:

• Provided leadership to achieve the company goals in quality of web-based client-server applications that lead clients to renew the contracts and sign up new clients
• Ensured total product integrity by providing strategic leadership in establishing a common quality vision, culture, structure, management systems and processes
• Improved the product by playing key role in applications design process for hospitals, insurance and providers
• Participated in management and customers meetings. Reported Status
• Lead the quality assurance efforts on multiple projects that maintained good relationship with company clients and partners
• Manage on-site and off-shore QA testing teams through the entire SDLC
• Improved database and application by backend testing on SQL Server, Oracle, TOAD, prepared annual SQL scripts for MS and BH criteria
• Tested HL7 file batch run-in real-time mode data transferring in delimiter format with workflow. Used the Rhapsody tool to map the HL7 to the MCAP database
• Executed Test and Validated Patients Info, Admission, Discharge based Medical and BH Criteria’s, diagnoses and procedure codes, Insurance. ICD-9, ICD-10, CPT
• Performed regression testing on WinRunner and performance testing on LoadRunner
• Escalated and resolving issues, documenting test results and communicating status
• Created test plans and test cases, executed test cases and reported defects on Fogbugz bug tracking tool
• Lead testing of integrated systems ADT with Partners and third-party software
• Hands-on experience on back-up, restore database, set up environment, configured software, logs, compiled views, triggers, ETL extract, transform and load data with testing on SQL Server and TOAD Oracle tool. Identified database results in clients and master databases after using sync utility
• Mentored junior staff. Assigned Recourses.
• Recruited and interviewed for QA Roles. Performance Review. Recruiting data input and verification
• Manage teams in an Agile and Waterfall environment