SUMMARY

• Acquired app testing, software testing, quality assurance, and technical writing since 1988 in various applications including custom software applications, engineering, manufacturing, energy, financial, insurance, and media sectors.

TECHNICAL SKILLS

Web Testing: Web testing of implementations, patches, browsers, and OS changes, test planning, test design, Environment setup, Execution, Analysis, Reporting, Agile

Languages: BASIC, some VB.

Defect Reporting: JIRA, Rally, HP ALM, also reported defects in proprietary and commercial databases

Testing Methodologies: Agile, Kanban, Waterfall, Full SDLC, Test Strategy, Planning, and Scenarios

Roles: Quality Assurance Analyst, Sr. Test Analyst, Technical Writer, Technical Editor, Test Lead, Sr. Test Team Lead

PROFESSIONAL EXPERIENCE

Mobile App QA Tester

Confidential

Responsibilities:

• Perform iOS mobile (hybrid) functional, verification, and interface testing.
• Comfortable with all Agile ceremonies
• Conduct test analysis, data design, test case development for an Agile mobile development project.
• Conduct defect management, retesting, and defect error resolution in an Agile mobile development project.
• Mentor other testers.
• Excellent verbal, interpersonal, and written skills.
• Interaction with all levels of team members including business partners/sponsors, management, and interdisciplinary teams.

Software Quality Engineer

Confidential

Responsibilities:

• Implement, conduct, and document test solutions for software applications
• Test within rabid Agile philosophy and Scrum methodology
• Participate in day - to-day scrum activities for the team; work with Scrum team members to design and develop tests, elicit user stories and requirements
• Maintain a current, working knowledge of technical and quality requirements; comply with Charter Quality Management Protocols
• Solid knowledge of software testing methodology and strategy and revision control
• Develop and mentor team members and give input on technical testing direction of project
• Excellent verbal and written communication skills
• Excellent problem solving skills and attention to detail with a strong focus on quality
• Work effectively in a team-oriented environment

Software Quality Engineer

Confidential

Responsibilities:

• Implement, conduct, and document test solutions for software applications
• Test within Agile philosophy and Scrum methodology
• Assist with escalations of customer issues and requirements
• Participate in activities for improving engineering practices, tools, infrastructure and other quality system processes and deliverables
• Guide team and develop strategies for testing, test documentation; guide and mentor test and quality engineers
• Participate in day-to-day scrum activities for the team; work with Scrum team members to design and develop tests
• Maintain a current, working knowledge of technical and quality requirements; comply with Quality Management System requirements
• Able to create, build and maintain tests and support continuous integration process
• Solid knowledge of software testing methodology, strategy, and revision control
• Ability to develop and mentor team members and guide technical direction of teams
• Skilled in concurrent test method and execution development
• Excellent verbal and written communication skills
• Excellent problem solving skills and attention to detail with a strong focus on quality
• Work effectively in a team-oriented environment
• Tested software in a regulated (ISO and FDA) environment

QA Analyst

Confidential

Responsibilities:

• Design test plans, scenarios, scripts, and/or procedures for the core and scalable IT solutions;
• Define Testing and QA activity content together with the development teams to ensure quality delivery of application solution changes prior to promoting them into production including areas such as: database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Perform and execute the Testing and QA activities, following the rules and standards in place;
• Liaise with the Application and Development teams to coordinate issue correction;
• Document Testing and QA execution, ensuring proper tracking and evidence of the activities and results;
• Lead and follow-up Testing and QA activities for onsite contracted resources;
• Promote procedures, standards and rules in place and seek for opportunities to improve them for QA activities to ensure technical accuracy, compliance, and completeness, or to mitigate risks.
• Identify, analyze, and document problems with program function, output, online screen, or content.
• Monitor bug resolution efforts and track results.

Software QA Analyst

Confidential

Responsibilities:

• Consulted on Testing Process - Acting as fresh set of eyes on current testing process.
• Wrote Test Documentation (Test Plans, Test Scenarios, and Test Cases).
• Tested EDI interfaces built on JAVA, linked to 30+ year old mainframe/data streams and databases.
• Wrote test plans from Requirements/Business documentation and Owner/developer discussions.
• Wrote test cases for mid-sized project with ~220 cases (3 iterations/regressions).
• Wrote test cases for small project/updates with 50-75 cases (usually with one or at most two iterations).
• Used HP-ALM for test case planning, tracking, and reporting.
• Mentoring less experienced Testers in good QA process and documentation.

QA Tester

Confidential

Responsibilities:

• Taught co-workers about CMMI, QA processes and procedures, requirements, test cases, good error tracking and reporting processes, and more.
• Helped guide QA manager/QA project.
• Created automation test plan
• Queried databases to verify data front and back end (SQL.)
• Evaluated two test suites, made recommendations to management on purchases.
• Learned web automation framework/system from ground up.
• Tested large web-based insurance policy creation/billing/management platform using Telerik Test Studio.
• Wrote, diagnosed, corrected, and maintained many scripts in Test Studio
• Created demo (using Test Studio) for management-use during convention with insurance mutuals/agents.
• …and of course, normal testing duties…

Support Specialist

Confidential

Responsibilities:

• Support/Troubleshoot computers (PC and Mac), Repaired, troubleshot, replaced AV Equipment
• Troubleshoot software (technical software (sciences) and usual Windows software as well)
• Installed and removed software to insure smooth usage of AV Carts during class time.
• Created podcasting presentation to show available possibilities for campus health initiatives
• Performed as Drupal Poweruser for campus (one of 15 or so for the college)
• Troubleshooting, technology support, and general computer/technology researcher.

QA Test Engineer

Confidential

Responsibilities:

• Understood, supported, and enforced the Standard Test Process (following SDLC, CMMi & IEEE) and helped ensure that other testers understood and used the Standard Test processes so they were consistent with the goals and needs of NCM.
• Assisted individual contributors in resolving immediate problems (e.g., guidance to applying the Standard Test Processes to their project). Ensured that the results were reported correctly to deliver the value expected via appropriate metrics.
• Trained and mentored testers on all aspects of the Software Development Life Cycle as well as testing and testing tools. Estimated time and testing resources necessary to support/produce successful end-results of software development efforts.
• Queried databases to verify data front and back end (using SQL queries.)
• Managed additional testing resources to bring slow/late projects back on track and get them delivered within deadlines. Functioned as QA Manager when he was off-site. Perform Lead Tester and Analyst duties as situation/team warranted. Worked on multiple projects concurrently, producing results and keeping testing within the project schedules and scope.
• Peer reviewed and edited many documents/test plans/test cases for team-mates and management.

Senior Quality Analyst

Confidential

Responsibilities:

• Performed Software Change Management support between personnel leaving and their subsequent replacement.
• Used agile methodology, performed Web testing of customer-facing interfaces, Integration testing of patches.
• Analysis Lead of Data Migration/Data Evaluation/Comparison Team (used SQL queries.)
• Gathered requirements from planning discussions
• Assisted with SQA project documentation and process creation.