SUMMARY

• An experienced Quality Assurance and Test Engineer / CTI specialist with hands - on expertise in all aspects of SDLC with proven success enhancing existing systems with new features and performance improvement.
• Skilled and proficient in making decisions and effective problem solving in a fast-paced, tight-deadline agile environment. Excellent team player and individual contributor. Fast learner of new concepts, technology and techniques. Strong analytical and communications skills.
• Testing (automated and manual) of in-house developed, hybrid and off-shelf applications and integrated solutions in telecommunication industry
• Administration and conversion of large applications and databases
• Interfacing with business, customer support and development
• Working on deployment of complex telecommunication solutions.

TECHNICAL SKILLS

Programmer Languages: SQL, Natural, JCL

Script Languages: HTML, Javascript, Python, Autoscript

Operating systems: Windows 7/ Windows NT, UNIX (Solaris, HPUX, AIX), Linux, MVS, VSE, Chrome OS

Databases: Oracle, MS SQL Server, Sybase, Informix, DB2, MS Access, ADABAS

Software: MS Office, Lotus Notes, MS Project, Internet Browsers (IE, Chrome), E-mail clients (Outlook Express, Microsoft Outlook), Scopus\Siebel problem tracking System, Watson Express bug tracking system, Pivotal bug tracking system, Testlink, HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

QA Analyst

Responsibilities:

• Participate and lead numerous projects for Confidential CTI/IVR/ Chat team
• Perform functional, integration, regression, UAT support and performance testing of Confidential Routing Strategies for Call Center using Confidential applications and solutions.
• Testing voice quality and voice recognition functionality of IVR System
• Develop requirements, test plans, test scripts, test procedures, create reports, open and manage defects using HP Quality Center
• Perform defect root cause analysis and make related process improvements
• Perform complex analysis of business requirements and system specifications, create traceability matrix for requirements and test conditions.
• Analyze UNIX logs received through PuTTY client for root cause analyses of discovered problems and defects

Confidential, San Francisco, CA

QA Engineer

Responsibilities:

• Perform UAT support, functional, integration, regression and performance testing of CPF tools - company’s SAAS software product for users and customers, test high traffic company’s WEB site
• Participate in project of merging company’s SAAS product with DocuSign product
• Perform Backend testing of company’s database using MySQL tool
• Use TestLink tool for creation and managing test cases, test suites, test planes
• Create and file bugs through Pivotal Tracker bug reporting system
• Work in highly Agile environment with 2 weeks development sprints, participate in daily Scrum meetings

Confidential, Walnut Creek, CA

Mobile QA Engineer

Responsibilities:

• Testing and certification of Android, iOS and Windows mobile devices for international provider.
• Work closely with developers and engineers to provide clear picture about different facets of mobile devices.
• Configure devices according to very strict specifications, download applications following application procedures, run wide specter of manual and automation test suites, including benchmark, performance and power tests.
• Analyze results, determine problems and report them to project development team.

Confidential, San Francisco, CA

Flash Player Mobile QA Engineer

Responsibilities:

• Build the next release of Adobe client-side runtime technology
• Perform analysis and Black Box/Automated testing of Adobe Flash Player and Adobe AIR on numerous Android OS platforms including 3.x Honeycomb, 4.0.x Ice Cream Sandwich, 4.2 JellyBean on wide array of mobile devices and prototypes such as Motorola XOOM, Nexus S, Nexus 7, Sony Xperia.
• Executing Fully Automated, Semi Automated and Manual Tests Suites using Adobe Device Certification Test Suites (DCTS) on Flash Player runtime on devices running Android platform.
• Using SDK, ADB, DDMS for running test suits on Android devices
• Work on Cross browser testing: FireFox, Internet Explorer, Safari, Google Chrome
• Use Watson Express bug tracking system for submitting and tracking bugs

Confidential

Software QA Engineer

Responsibilities:

• Perform analysis and Black Box/Automated testing of Flash Player on Google Chrome OS
• Work on Cross browser testing: FireFox, Internet Explorer, Safari, Google Chrome
• Use Watson Express bug tracking system for submitting and tracking bugs
• Actively participate in the Weekly Meetings
• Define the regression and performance automation strategy for Adobe’s new Software
• Help to define test procedures and standards for a central embedded UI component.

Confidential

Senior QA Engineer

Responsibilities:

• Performed analysis and testing of Call Center Technology software, including, but not limited to Confidential Outbound Contact solution (OCServer, OCManager) and Confidential Reporting (Call Concentrator, Interaction Concentrator, StatServer) to provide customers with maximal accurate and up-to-date reports about their system.
• Performed testing of IVR system to provide correct call routing.
• Worked collaboratively with business and development teams to analyze requirements and solution design documentation. Developed gap analysis report to identify defects on an early stage of the project lifecycle and address outstanding requirements and design ambiguities.
• Developed test cases and test scenarios based on functional and business requirements for providing step-by-step testing strategy and achievement maximal effectiveness of testing.
• Performed installation and configuration of Alcatel/ Confidential CTI applications in multi platform environments - Windows/UNIX.
• Performed vast array of testing types (functional, system, end-to-end, regression, and usability) to ensure comprehensive testing coverage for all tested components.
• Derived test plans and test procedures from the requirements and specifications to optimize methods to be used to verify that the software meets the customer needs.
• Participated in script development for automated test tools to improve testing effectiveness.
• Followed up with reported problems until satisfactory resolution.
• Composed various complex queries on SQL for reception the necessary information from greater databases and analysis of the received results.
• Created historical and real-time reports using Confidential InfoMart application.
• Developed and used automated test tools (SQL and UNIX shell scripts) to improve testing effectiveness.