Test Engineer Resume

EMPLOYMENT:

Confidential

Test Engineer

Responsibilities:

System, quality assurance, regression testing of various handsets, headunits, and modules for Telcom and telematics domain.
Drive Testing: Measuring and assessing the coverage and Quality of Service of a mobile radio network.
Handoff Testing verifies that the call maintains as the device is moving out of the channel and entering the other channel.

Confidential

Test Engineer

Responsibilities:

Confidential

Test Engineer

Responsibilities:

Create detailed test plans and use cases for each phase of the project based on IT program requirements
Create data within test environment prior to testing in order to replicate production environments
Execute manual test cases to cover overall Quality Assurance testing
Test remote operations by using Uconnect Mobile App for mobile operating systems - iOS and Android
Test handset connectivity, and ability to provide data to telematics via Bluetooth stack and USB. Verifying tun0 and PCF library functionality.
Verify network protocols for signal simulation for all networks - CDMA, EVDO, GSM, GPRS, EGPRS, W-CDMA, and LTE
Verify successful delivery and acknowledgement via backend remote operations to Confidential vehicles and from back end & external vendor platforms and network appliances
Test owner site registration and remote operations through website & web based customer care tools.
Extensive use of Rest client and SOAPUI
Trained colleagues in use of Android development bridge, QPST & QXDM

Confidential

Test Engineer

Responsibilities:

Device provisioning via CSM, including compatibility with existing SOC codes and features used by different customers types (consumer, business, etc.) and various credit classes
Voice, data, SMS, MMS, and GPS functions as compared to other like devices, with differences in customer experience noted for evaluation as a Care call driver
Hands Free activation process via OMA-DM
Compatibility with Confidential -branded and third party applications and accessories
Documentation of changes or discrepancies to user interface (TouchWiz, HTC Sense, BlackBerry OS 5 & 6) for evaluation as potential Care call driver
Troubleshooting to determine potential resolution for identified issues (such as modifying device settings, flashing device, and reloading software
Tools such as Android debugging bridge, Qualcomm’s QPST and QXDM, Odin, various vendors’ versions of PST’s, etc.
Provided advanced technical support of handsets, mobile broadband cards, and Confidential computers
Blackberry BES & BIS administrative support

Confidentia

Production Support Analyst

Responsibilities:

Responsible for identifying issues on the website via daily testing, ensuring fixes completed within the Service Level Agreement
Managed the complete suite of software applications that monitor Confidential .com traffic and sales volume - Tealeaf, Keynote, Omniture, OVIS, IMSITE
Partnered with IT on Priority 1 and 2 issues to accurately determine root cause and irreversible corrective actions to resolve and prevent future outages
Acting representative for the Confidential .com team at director and VP level performance discussions
Facilitated outage notification alerts to executive audience and business stakeholders including hourly status updates
Collaborated with business owners to gauge the financial and customer impacts for outages to escalate ticket priority as needed
Created reports indicating the impact assessment results, root cause analysis, and irreversible corrective action; Identified process failures and facilitated process improvements
Determined impact of unavailability, code defects, and prevented unscheduled down time for Confidential .com
Tested new site features such as Confidential Plan Optimizer, third party music, software and call tones
Created reporting process for priority 1 and 2 issues, tracking of open ticket status, browser compatibility issues tracker, and eCommerce user acceptance test cases
Tested fix agent scripts in process, while overseeing impact real-time