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Product Quality Assurance Manager Resume

Chicago, IL

PROFESSIONAL EXPERIENCE

Confidential - Chicago, IL

Product Quality Assurance Manager

Responsibilities:

  • Managed a team of 14 quality assurance professionals who performed testing for 6 solutions including an outpatient radiology information system, revenue cycle management system, document management system, business analytical reporting system and a referring physician portal.
  • Worked with a cross-functional team including Solutions Manager, Development, Support and Implementation to ensure general availability of version releases were high quality, on schedule and within budget.
  • Constructed per release a PQA plan, schedule, resource allocation strategy and test report. Reported weekly progress including quality metrics and project status.
  • Partnered with PQA Managers and Director to develop, implement, maintain and improve the corporate quality system and procedures to meet FDA and other regulatory agencies requirements.

Confidential - Chicago, IL

Enterprise Project Manager

Responsibilities:

  • Led and coordinated a team of cross-functional resources to implement enterprise wide solutions. Successfully completed implementation of a $1.5 million project including seven vendors, thirteen solutions and over thirty project resources.
  • Developed detailed project plans, project charters, schedules, project estimates, resource and communication plans and budgets.
  • Conducted weekly project status meetings reviewing tasks, timelines, deliverables, scope and risks. Project status reports and updated project plan shared with all key stakeholders.

Confidential - Daytona Beach, FL

Strategic Account Manager

Responsibilities:

  • Served as a key client contact for Confidential strategic accounts. Built and maintained relationships with key client personnel including C-level executives to understand clients’ businesses, goals and objectives
  • Operated as the trusted advisor for strategic accounts providing consult regarding workflow and efficiencies.
  • Worked with Support and Development to ensure client questions or concerns were addressed. Worked with Sales team to identify potential growth opportunities and organized product demonstrations.

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