Product Quality Assurance Manager Resume Chicago, IL - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential - Chicago, IL

Product Quality Assurance Manager

Responsibilities:

Managed a team of 14 quality assurance professionals who performed testing for 6 solutions including an outpatient radiology information system, revenue cycle management system, document management system, business analytical reporting system and a referring physician portal.
Worked with a cross-functional team including Solutions Manager, Development, Support and Implementation to ensure general availability of version releases were high quality, on schedule and within budget.
Constructed per release a PQA plan, schedule, resource allocation strategy and test report. Reported weekly progress including quality metrics and project status.
Partnered with PQA Managers and Director to develop, implement, maintain and improve the corporate quality system and procedures to meet FDA and other regulatory agencies requirements.

Confidential - Chicago, IL

Enterprise Project Manager

Responsibilities:

Led and coordinated a team of cross-functional resources to implement enterprise wide solutions. Successfully completed implementation of a $1.5 million project including seven vendors, thirteen solutions and over thirty project resources.
Developed detailed project plans, project charters, schedules, project estimates, resource and communication plans and budgets.
Conducted weekly project status meetings reviewing tasks, timelines, deliverables, scope and risks. Project status reports and updated project plan shared with all key stakeholders.

Confidential - Daytona Beach, FL

Strategic Account Manager

Responsibilities:

Served as a key client contact for Confidential strategic accounts. Built and maintained relationships with key client personnel including C-level executives to understand clients’ businesses, goals and objectives
Operated as the trusted advisor for strategic accounts providing consult regarding workflow and efficiencies.
Worked with Support and Development to ensure client questions or concerns were addressed. Worked with Sales team to identify potential growth opportunities and organized product demonstrations.