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Software Quality Assurance Resume

SUMMARY

  • Over 10+ years of experience in Software Quality Assurance testing and expertise in Functional, E2E using both manual and automated software testing.
  • Expertise in working with Waterfall methodology and Agile using Scrum framework.
  • Proficient in all phases of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) Requirements, Analysis/Design, Development, and Testing including test strategy preparation, test plan development, test case creation, test execution and bug tracking.
  • Extensive Experience using Test Director, HP Quality Center 10, Application Life Cycle Management (ALM) and TDP. Hands on experience in defect management tools like HP Service desk tool, IBM Tele - Logic Change synergy, ALM and TDP
  • Experienced with different types of testing like Web Testing, GUI Functionality testing, Unit Testing, System Testing, Backend Testing, Regression Testing, Interface Testing, Handset testing, End to End testing and User Acceptance Testing.
  • Expertise in Web Services testing using ParaSoft SOAPTEST, SOAPUI, Groovy, HSIM, Open wave, Google Chrome and Firefox simulators for testing wireless applications.
  • Responsible for successful testing on multiple projects ensuring that the software products are thoroughly tested during test phase and following up with the Business teams, technical architects, development team and cross functional QA teams on any outstanding defect resolution and minimized the QA defects before the code is implemented to production.
  • Involved in training and mentoring new assignees to various projects and have experience working with onshore/offshore teams for various projects.
  • Have excellent communication skills, work ethics and the ability to work well in a team or individual environment
  • Ability to learn and adapt quickly to new technologies, environment for timely productivity.
  • Have undergone in-depth training on HP Load Runner, Selenium Test Automation using Selenium IDE and Web driver. Self-learning in progress on the new technologies like Java, Junit, Python to name a few.

TECHNICAL SKILLS

Testing Tools: ALM, Quality Center, Test Director, Load Runner, Selenium, JIRA, TDP

Languages: C, C++,SQL, Python basics, Unix basic shell scripting, Java basics

Database: Oracle, MS Access, MS-SQL

Web Technologies: HTML, XML

Packages: MS-Office Suite(Word, Excel, Access), Project

Operating system: Windows XP, 7,UNIX

Browsers: IE, Google Chrome, Mozilla Firefox

Tools: TOAD,SOAPUI, JIRA, IBM Tele-Logic Change Synergy, Parasoft SoapUI

PROFESSIONAL EXPERIENCE

Confidential

Software Quality Assurance

Responsibilities:

  • Responsible for design and execution of test cases using TDP for the required projects in the release in an E2E environment
  • Performed Web Services testing using Parasoft SOAPTEST by giving the request details in the REST APIs and verifying response status in multiple systems to ensure E2E flow data is accurate
  • Responsible for creating test cases, test project status reporting, defect tracking and risk assessments
  • Review with stakeholders for the change requests planned for upcoming releases in Confidential
  • Performed Web Services testing using Parasoft SOAPUI by giving the request details in the REST APIs and verifying response status in multiple systems to ensure E2E flow data is accurate
  • Experience working with REST APIs as well as the regular APIs
  • Part of daily agile meetings and status meetings to ensure timely delivery of the application testing

Environment: TDP, ParaSoft SOAPTEST, TOAD, Citrix, Camunda, Splunk, Putty, Mobaxterm

Confidential

Software Quality Assurance

Responsibilities:

  • Experienced in Agile driven testing projects and preparing testing strategy to meet acceptance criteria.
  • Involved in Agile meetings with business stakeholders regarding user story description, acceptance criteria, test scenarios, sprint planning and retrospective.
  • Analyze the requirements eligible for automation with team members and get them automated with Automation QA partners during Automation design meetings
  • Execution of automation scripts using SOAPUI and Groovy
  • Understand and analyze Business, Functional, Technical and UI (User Interface) requirements for various Sprint.com applications
  • Work with the project stakeholders and developers to understand project requirements, and ensure that all aspects are properly tested throughout the project lifecycle
  • Review Business Requirements and Technical Specs for gaps and testability.
  • Ensure compliance with testing best practices and standards
  • Recommend/implement process improvements throughout the testing lifecycle.
  • Responsible for creating test cases, test project status reporting, defect tracking and risk assessments.
  • Point of contact for offshore QA for requirements clarification and help them with analyzing the data needs.
  • Involved in creating test data in CSM (Customer Service Management) and CRM (Customer Relation Management) application.
  • Performing Manual Sanity testing, System Integration and End to End Regression testing for all iteration cycles and providing daily QA test status report to business and project stakeholders including risks and defect details.
  • Coordinating defect triage meetings, participated in daily scrum meetings and engaging IT team and business to address defect resolution and to establish deadlines.
  • Follow up with development team, till the ticket is fixed and escalate the issues in the application to the client
  • Working with Business team on UAT test case creation and guiding the business users on the test execution and reporting metrics using the test management tools.
  • Performed Web Services testing using SOAPUI for both regular APIs and REST APIs
  • Extensively used SQL Queries to update, Insert, and retrieve data from Confidential Billing Databases
  • Got several accolades for rigorous system testing of various CRs from Client accredited by Sprint IT and Sprint Business

Environment: HP Quality Centre 10.0, HP-ALM-Explorer 11, SOAPUI 5.0.0, Groovy,TOAD, Citrix, I Care, Confidential CSM, Putty, Smartphone/Handset test in Lab, Wireless test simulators

Confidential

Software Quality Assurance

Responsibilities:

  • Experienced in Agile and waterfall driven testing projects in preparing testing strategy to meet acceptance criteria.
  • Involved in Agile meetings with business stakeholders regarding user story description, acceptance criteria, test scenarios, sprint planning and retrospective.
  • Gather new requirements and design documents. Analyze requirements during the requirements analysis phase of projects
  • Execution of test cases to perform functional testing, Regression testing and defect report submission in defect tracking tool like Telelogic change synergy and ALM
  • Log project related issues in the defect tracking tool identified for the project & Escalate the issues in the application to the Client
  • Maintained Metrics participated in weekly status updates showing the progress of the testing effort and open issues to be resolved.
  • Follow up with development team, till the ticket is fixed and escalate the issues in the application to the client
  • Involved in Test data creation using CSM and CRM applications
  • Performed Web Services testing using SOAPUI by giving the request details in the APIs and verifying response status, thereby passing TDR (Transaction Detail Record) and eTDR (Extended TDR) files to several downstream applications and finally verifying if results look good in the invoice generated.
  • Involved in Mobile Handset Testing using Android and Feature Phones for Digital Media Applications and also verified the same using various simulators in Firefox, Openwave and HSIM
  • Involved in Pilot projects for Agile testing.

Environment: HP Quality Centre 10.0, HP-ALM-Explorer 11, SOAPUI 5.0.0, TOAD, Citrix, iCare, Confidential CSM, Putty, Smartphone/Handset test in Lab, Wireless test simulators

Confidential

Software Quality Assurance

Responsibilities:

  • Responsible for analyzing Customer management and Number portability production tickets assigned through Clarity system
  • Responsible for analyzing the production tickets and providing quick updates to the clarity tickets and adhere the quick SLA guidelines for issue resolution
  • Responsible for providing the data fix to the production tickets
  • Developed Test Cases and Test Scripts in Quality Center 9.0.
  • Conducted Black Box Testing (Functional Testing & Regression Testing) using Quality Center
  • Responsible for validating the scenario with the respective application leads and retests the scenarios in production to identify/replicate the problem.
  • Responsible for discussion with cross-application teams to identify/understand the resolution for the project.
  • Responsible for quality assurance of tickets with standard test flow scenarios for validating the fix.
  • Responsible for running the SQL scripts for updating the data for certain fixes
  • Performed Data validation testing for checking data integrity by executing SQL Statements and database checkpoints
  • Performed bug tracking and reporting using Quality Center (QC) 9.0

Environment: Confidential CSM/NM/AR/MPS/Billing/ADD Integrated system, QualityCenter9.0, Clarify, TOAD, PL/SQL, Oracle 9i/10g, Windows2000/NT, Citrix, HPUNIX.

Confidential

Software Quality Assurance

Responsibilities:

  • Worked on Quality Center for requirements management, planning, scheduling, running tests, defect tracking, manage the defects and executing the test cases
  • Created Test Cases and expected results based on the requirements for Functional & Regression Testing.
  • Developed Test Plans, Test Scenarios and Test Cases, Structured System Testing, software documentation from business, technical and functional requirement
  • Developed Requirements Traceability Matrix to map the test cases with the Requirements
  • Performed Regression Testing, GUI Testing & Functionality Testing (Online forms, Tasks and Reports) of Client/Server application
  • Reviewed Functional Test Cases developed by the Team
  • Responsible for sending the system test status, defect status summary and calendar highlights
  • Performed bug tracking and reporting using Quality Center
  • Performed Database testing for checking data integrity by executing SQL Statements and database checkpoints
  • Coded SQL basic and advanced queries for accessing the database for testing purposes
  • Worked with the SQL statements to extract data from Oracle 10g/9i tables and verified the output data of the reports/extracts for downstream systems
  • Attending the QMO meetings and providing status on behalf of the team
  • Reported the bugs in QC, sent e-mail notifications to the developers using internal problem tracking system
  • Actively interacted with different stakeholders of the project including triage, developers etc.
  • Analyzed Defect Reports and worked closely with Application Developers for resolving the bugs
  • Was also responsible for design and development on FYI Messages, BSTRO RIl, Usage level adjustment, Billing RI, BAN length increase & XML Format

Environment: Confidential CSM/NM/AR/MPS/Billing/ADD Integrated system, Test Director7.5/Quality Center9.0, TOAD, PL/SQL, Oracle 9i/10g, Windows2000/NT, Citrix and HP UNIX

Confidential

Software Quality Assurance

Responsibilities:

  • Worked on Quality Center for requirements management, planning, scheduling, running tests, defect tracking, manage the defects and executing the test cases
  • Created Test Cases and expected results based on the requirements for Functional & Regression Testing.
  • Developed Test Plans, Test Scenarios and Test Cases, Structured System Testing, software documentation from business, technical and functional requirement
  • Performed Regression Testing, GUI Testing & Functionality Testing (Online forms, Tasks and Reports) of Client/Server application
  • Responsible for Detail Design, Development and Testing of the CR which is an enhancement to the current general Invoice and Summary bill. The enhanced Invoice to provide additional information related to the discretionary fees that Nextel passes through to the customer, as well as government fees and taxes.
  • Involved in Design, development & testing to support Fair and flexible Price plan functionality in Nextel Bill
  • Responsible for Detail Design, Development and Testing of the Nextel bill
  • Involved in ST, UAT and Production support for the Nextel account and interaction with site support team to resolve the defects
  • Hands-on experience in both GUI and backend BF7.0 application

Environment: Confidential CSM/NM/AR/MPS/Billing/ADD Integrated system, Test Director6.0, TOAD, PL/SQL, Oracle 8/9i, Windows2000/NT, Citrix, HP UNIX

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