SKILLS & EQUIPMENT:

Software/Test Tools: MS Office, 24 7 Platform Central, Redmine, Cyara, IRIS, Unix, Selenium, Ruby Mine, Cucumber, Rspec, IxIA MGTS, IxIA IxLoad, JIRA, HP Quality Center, HP QTP, Alfresco, Subversion, SharePoint, ApTest, JMeter, MySQL Workbench 6.3, Confluence, Zephyr for JIRA, OSS/BSS systems, NetCool, Remedy

Quality Assurance: Waterfall & Agile Environments, Test Documentation (Plan, Strategies, Reports), Test Case Creation (Manual & Automated), Test Environment Setup (Simulated & Real)

Testing: Functional, Performance, Regression, User Acceptance, Device Testing, System & System Integration.

Protocols: SIP, RTP, IMAP, GSM, SS7, E911, TCP/IP, M2PA, M3UA, HTML

Familiarity with: IoT, Ruby, Cucumber, MPSR, PESQ, VXML

EXPERIENCE:

Confidential, San Antonio, Texas

Quality Assurance Owner/Test Manager

Responsibilities:

• Test Manager for a utility consulting company providing expertise in test management and process.
• Provides testing and technical guidance during business requirement gathering process.
• Guides functional and technical requirement peer review to ensure that the testing team has a complete understanding on the business requirements.
• Guides the testing team through the test case creation phase and peer review.
• Creates the master and test level test plan, traceability matrix, test coverage, test metrics, test executions, dashboards and pages using Jira, Confluence, and Xray for Jira.

Confidential, Washington, DC

Senior Consultant

Responsibilities:

• Engages with stakeholders to provide SDLC process and testing guidance, planning, strategy, monitoring & control and reporting for the successful completion of major programs.
• Provides research and analysis, and documentation for the IV&V programin alignment with HHS strategic goals and requirements in order to implement custom solutions
• Expertise in functional domains in areas such as but not limited to telecommunications, finance, quality assurance, SDLC processes.
• Identify the methods for gathering and tracking the metrics that will be used to guide the project, determine adherence to plan and assess achievement of the objectives.

Confidential, Washington, DC

Senior Consultant

Responsibilities:

• Engages with stakeholders to provide SDLC process and testing guidance, planning, strategy, monitoring & control and reporting for the successful completion of major programs.
• Provides research and analysis, and documentation for the IV&V program in alignment with HHS strategic goals and requirements in order to implement custom solutions
• Expertise in functional domains in areas such as but not limited to telecommunications, finance, quality assurance, SDLC processes.
• Identify the methods for gathering and tracking the metrics that will be used to guide the project, determine adherence to plan and assess achievement of the objectives

Confidential

Bilingual Quality Assurance Manager

Responsibilities:

• Manage testing activities on - site for Confidential QA stream.
• Coordinate testing activities with customer (TIGO) and Confidential PMO.
• Requirement gathering from client and internal streams (BA, SA, Development, Migration, Product Catalog and Integration teams).
• Manage application-testing defects using JIRA/TestFlo
• Communicate testing information with application development team.
• Communicate testing status and escalate testing issues to product management
• Report and communicate testing status and escalate testing issues to both internal and external stakeholders
• Arrange & conduct daily Stand Up meetings
• Communicate and translation contract details and deliverables to internal teams
• Create, present and deliver test plans/strategy documentation to customer for JDA approval.
• Create and presentation workshops for QA planning, methodology, way of working, processes and deliverable to external customers.
• Plan UAT test plan, strategy and test cases deliverables to customer for approval.
• Create internal QA project and mitigation plans for input into program project plan.
• Collaborate with external contracting team (ATOS) to establish QA requirements, resources and team integration for contract submittal.
• Ensure all QA contractual deliverable meet JDA standards and are deliverable on-time.
• Host and attend meetings in both English and Spanish

Confidential, Henrico, VA

Quality Assurance Engineer

Responsibilities:

• Participate in Agile Release Train (ART) as a member of an Agile Team in standup, grooming, PI Planning, Retrospective and QA Testing.
• Enter and track defects within Redmine pertaining to call flows, recognition and grammar analogies discovered during functional, regression and UAT testing.
• Create test cases and test blocks in Cyara for Spanish language automated functional, regression and UAT testing against 24 7 web-based, hosted IVR platform.
• Retrieve and debug test calls from 24 7 platform using UUID Call Search to review Call Summary, Utterances, Task and Log Tags.
• Create, execute and validate all Spanish language IVR testing using Visio call flow diagrams, log files and voice prompting documented within the masterscripts.
• Verify and/or modify test account information within the TSYS database and validate that the information coincides with the IRIS web-based application.
• Correction, modification and validation of erroneous account information using TDM OneSource web-based application.
• Validate accuracy and consistency of API call flows using ReadyAPI.
• Translate test cases from English to Spanish.

Confidential, Newport, DE

Quality Assurance Lead Engineer

Responsibilities:

• Lead small team of QA Engineer in new Agile environment in smart truck industry.
• Development of new QA processes for Agile environment.
• Participate in daily development and R&D SCRUM meetings.
• Development of training curriculum for QA Engineers to include cross-training between QA and development teams.
• Collaborated in the creation of a new JIRA ticket workflow to enhance metrics.
• Create and present KPI reporting for Senior and Executive Management.
• Created automation framework for using Ruby IDE, Selenium, Cucumber & RSpec.
• Mentor engineer on test case creation and test case automation using HP QTP, Selenium, Ruby, Cucumber & rspec for a Java based web environment.
• Backend testing of both server side and database tables using MySQL Workbench 6.3.
• Create and present test strategy, LOE and test result reporting in waterfall environment for hardware testing.
• Create detailed performance & functional test plans and strategies, test outline and testcases.

Confidential, Alpharetta, GA

Quality Assurance Engineer

Responsibilities:

• Create detailed performance & functional test plans and strategies, test outline and test cases for VMS, GGSN, HLR/HSS, MMSC, SMSC, Cisco ITP, Telekec Eagle/GFLEX, PCRF and Control Center IoT OSS.
• Create and execute system and nodal performance test simulation using IXIA MGTS and IxLoad.
• Identify and create missing requirements back to BA team.
• Develop, compile and provide test results for wireless 3G, 4G/LTE network elements such as VMS, GGSN, HLR/HSS, MMSC, SMSC, ITP, Telekec Eagle/GFLEX and Amdocs OCS.
• Develop quarterly systems test requirement for Confidential VMS/VVM, Eagle/GFLEX & AAA environments.
• Create internal administrative standard operating procedures and processes for the QA Wireless test team.
• Manage test execution and reporting using HP Quality Center software.
• Created VMS curriculum for Confidential internship program which was replicated across the QA internship program.

Confidential, Woodlawn, MD

IP Network Engineer

Responsibilities:

• Participate in network planning, provide network engineering services, install network equipment, and troubleshoot network anomalies.
• Hands on experience with Cisco & ALU based equipment using IPv4, IPv6, switching, routing, and firewall wall configuration.
• Knowledgeable in infrastructure supporting technologies such as DNS, network load balancers, VPN and 802.1x.