PROFESSIONAL SUMMARY:

• IT QA Professional with 14 years of experience leading cross functional teams focusing on quality assurance testing, QA management, TCoE, customer and vendor management. PRINCE2 and ITIL V3 certified.
• Expert in Agile Scrum, V - Model and Waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Strong expertise in IT/Software SDLC, Quality Assurance, DDI, Test Management, Scrum Master, Project Management Processes, Program Management, Vendor Management, PMO, QMO, Process Improvement, IT Governance, Risk Management, Defect Management, LOE Estimates, SAFe Agile Framework, TCoE, BCP, CMMI with industry experience in Telecom, Health Care, Ecommerce, Insurance, Energy/Utilities, Retail, Mortgage, Securities/Finance and Investment Banking domains.
• Hands on experience in devising/executing both manual and automated testing of web based applications using QTP, Performance and Load testing of web applications using Load Runner. Hands on experience in DB Testing and writing complex SQL Queries.
• Conducted project walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Conceptualizing and implementing best practices within the delivery team to improve customer satisfaction.
• Capacity Optimization through metrics collection, analysis and process compliance.
• Core competency areas include IT Service Management using ServiceNow Tool.
• Good knowledge on Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management and Reporting.
• Functional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients.
• Hands on experience in mobile testing apps on multiple devises, mobile OS and browsers.
• Good Knowledge on Retail Banking Regulations and Software Asset Management process.
• Good Knowledge on Dodd Frank Regulations and Sox and HIPAA compliance.

TECHNICAL SKILLS:

RDBMS: Oracle 8/9i and SQL Server 2008

Testing Tools: Win Runner 6.0, Load Runner 9.5, Quick Test Pro 9.0, Quality Center9.2, SOAP UI, Rally, TFS, Jenkins, Selenium, Tricentis Tosca 9.1 and HP ALM 11.5

Methodologies and Framework: Scrum, Kanban, TDD, BDD and DevOps

Web Services Architecture: SOA

ETL/BI Tools: Informatica 9.1

Data Processing System: Mainframe

Scripting Language: Java Script, VBScript

Development Tools: Toad, MS-Word, MS-Excel, MS-Access, PVCS, Putty and Share Point

Defect Management: QC, JIRA, Mantis and Bugzilla

Paradigms and Models: V-Model, Waterfall and Agile-Scrum

Protocols: HTTP/HTML, Webservice, AJAX True Client

Monitoring Tools: Dynatrace, Java Applications Monitoring, .Net Applications Monitoring, Unix & Windows Server-Side Metrics

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

QA Manager

Responsibilities:

• Provided Test and QA Process Consultancy and Management throughout all phases of testing to deliver Healthcare Exchange (Affordable Care Act) to better align the Medicaid portal with the interests of Business Users.
• Understanding of the business requirements (functional and non-functional), define scope of testing, implementing and effectively managing the testing process as per organizational policies and standards.
• Facilitate project work groups, status meetings, Software Process Improvement, JAD sessions, TCoE, documentation, UAT, Internal and communications.
• Develop test strategy (System & Performance), test plan (System & Performance) and work breakdown structure to meet the testing mandate.
• Facilitate Scrum ceremonies (grooming, sprint planning, retrospectives, and daily stand-ups).
• Responsible for Release Planning, environment planning, PMO compliance, staffing estimates, UAT Planning, Test planning and control, test analysis and design, test implementation and execution, evaluating entry and exit criteria and test closure activities.
• Manage HP ALM Administration by maintaining and additions of new projects, users, fields and workflows. Manage Jira for tracking CR’s, production defects and support production testing.
• Managing financial aspects of the project against assigned budgets and managed team size of 40+ in different geographical locations. Co-ordination with on-site/offshore teams.
• Collate testing metrics and Publish KPI’s to internal and external stakeholders.
• Derive Acceptance Criteria, UAT Kick-Off, Conduct UAT and coordinating with internal/external stakeholders for any issues.
• Hands on experience in devising/executing manual and automated testing.
• End to end regression and functional testing of all system components of the application and identifying test scripts for automation.
• Hands on cross browser testing (IE, Firefox, Safari and Chrome) across multiple platforms (Windows, Linux, Mac OS).
• Review of Case Management, CoC, Notices, Renewals, Billing and Payments test conditions and test cases with testers, developers, Business Analyst and Subject Matter Experts.
• Involved in the review process of evaluating the ETL mappings and workflows.
• Performed and assisted the team in gap analysis on the database objects to resolve data quality issues.
• Managed and lead the team on data integration plan and ensure data integrity during the data load process.
• Responsible for reviewing the testing process of the data warehouse and data mart for DW projects.
• Involved in writing backend procedures, using PL/SQL that would load and retrieve data from the database.
• Involved in the identification, analysis and documentation of test cases and software defects for multi-component systems, also involved in detailed documentation of test results together with the development of automated regression test framework to automate the test scripts for the System integration, Functional, GUI, Data Driven (both positive and negative Testing) and Regression testing using HP QTP.
• Attended the Regular Core Team Meetings, Weekly Status Meetings, UAT Meetings, Client Meetings, and Defects Review Meetings and co-coordinated with offshore team. Involved in PMR, Project Governance, TRR and TCR.
• Identified key performance bottlenecks in the application and also performed end-to-end root cause analysis on these bottlenecks to pin point the reasons. Also, presented my analysis in the reports to the client which was helpful in improving performance.
• Involved in analyzing various graphs for the client side and server-side metrics like Transaction Response Time, Hits per second graph, Pages download per second, Throughput, Memory & CPU utilization and trace logs.
• Responsible for Go or No-Go decision and preparation of test summary report.
• Facilitated Service Delivery Reviews/Problem Management Reviews between the business and IT suppliers to determine the root cause of outages and delays, and required actions to be put in place to avoid them in the future.
• Implemented ITIL compliant change management process using standard IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies.
• Managing Source control, build management, configuration management, monitoring and log management for continuous integration using DevOps.
• Handled change management process and change control procedures to meet client’s contractual specifications and ITIL methodologies.

Environment: HP Unified Functional Testing (UFT) 12.04 (Earlier known as QTP), Microsoft Visual Studio (VS) 2013, Microsoft SQL Server (SQL) 2014, HP ALM 11.52, Team Foundation Server 2013, MS SharePoint, Microsoft Office 2013, ServiceNow, DevOps, ITIL, Informatica, HP LoadRunner 11.50, Tricentis Tosca Test Suite 9.1, Dynatrace, HTTP, Web Services, Windows, Unix, Performance Center

Confidential

Test Manager

Responsibilities:

• Provided Test and QA Process Consultancy and Management throughout all phases of testing to deliver Confidential projects to better alignment the interests of sponsors and investors. The new bank, which will contain 314 branches mainly in the north-west of England, will be floated on the London market in late 2015. Confidential has put 5,000 staff to work building a new IT platform and setting up the new bank with 1.4m retail customers and 200,000 business accounts as well as 314 branches and guided team on the SOX Compliance.
• Understanding of the business requirements (functional and non-functional), define scope of testing, implementing and effectively managing the testing process as per organizational policies and standards.
• Develop test strategy (System & Performance), test plan (System & Performance) and work breakdown structure to meet the testing mandate.
• Prepared complexity matrix based on the business use cases, master validation plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
• Present project status and issues to customer executive level personnel through formal presentations.
• Managing financial aspects of the project against assigned budgets and managed team size of 40+ in different geographical locations.
• Prepared Governance data and presented it to the customer by maintaining the commitment has agreed in SOW.
• Manages projects from original concept through final implementation. Interfaces with all areas affected by the project including end users and vendors.
• Maintaining a central repository of test-environments in scope with their latest version and connectivity details.
• Responsible for assigning individual responsibilities, identifying appropriate resources as needed and developing a schedule to ensure timely completion of the project.
• Facilitate Scrum ceremonies (grooming, sprint planning, retrospectives, and daily stand-ups).
• Hands on experience in devising/executing manual testing.
• Manage HP QTP Test Automation suite using Keyword Driven framework that includes Plan, Design, Build and execution.
• Involved in System Testing, Regression Testing, Functional Testing, operational readiness and user acceptance testing.
• Conduct system performance testing to ensure system reliability, capacity and scalability.
• Involved in the review process of evaluating the ETL mappings and workflows.
• Performed and assisted the team in gap analysis on the database objects to resolve data quality issues.
• Managed and lead the team on data integration plan and ensure data integrity during the data load process.
• Responsible for reviewing the testing process of the data warehouse and data mart for DW projects.
• Analyze root causes of performance issues and provide corrective actions.
• Develop automated test scenarios and environments for performance testing, review and recommend improvements to existing test procedures.
• Wrote SQL queries to test the application for data integrity and verified the contents of the data table.
• Performed data validation and mainframe testing in interactive mainframe environment.
• Validated flat files coming from downstream systems and mocked up feed files by using vi editor and reviewed Error log files in UNIX.
• Manages the scope, risks, issues, deliverables, and schedule of individual project tasks.

Environment: Agile Scrum, Java, J2EE, MVC patterns, Mainframe, DB2, JCL, MS Project, MS Office, MS Visio, SharePoint, Web Services, HP ALM, HP QTP, Jira, Putty, XML, Unix, Informatica, LoadRunner, Dynatrace, Performance Center

Confidential

Test Manager

Responsibilities:

• Provided Test and QA Process Consultancy and Management throughout all phases of testing to deliver securitization of assets by deal structuring, deal maintenance and implementation of article 122A to better alignment the interests of sponsors and investors.
• Understanding of the business requirements (functional and non-functional), define scope of testing, implementing and effectively managing the testing process as per organizational policies and standards.
• Develop test strategy (System & Performance), test plan (System & Performance) and work breakdown structure to meet the testing mandate.
• Responsible for internal and external testing and assurance activity, including managing third party supplier quality and testing issues for all stages of testing including static reviews, system integration, data loss prevention, database testing, System Testing, Regression Testing, Functional Testing, Performance Testing operational readiness and user acceptance testing.
• Leading a team of 15 high performing testing professionals. Manage the coordination and scheduling of test activities to create efficient test practices/processes across multiple projects, test regions and developing organizations.
• Manage Stand-ups, Backlogs, Sprint Planning Meetings, Retrospectives, Demos, Story Board, and Story Writing.
• Developed the test plan for system and acceptance testing including WBS and staffing.
• Involved in data purge activities to reduce the DB severs space in consultation with Business Users.
• Involved in writing backend procedures, using PL/SQL that would load and retrieve data from the database.
• Manage HP QTP Test Automation suite using Data Driven framework that includes Plan, Design, Build and execution.
• Validated flat files coming from downstream systems and mocked up feed files by using vi editor and reviewed Error log files in UNIX box when order fails to load into SQL tables.
• Work on entrance and exit (acceptance criteria) to establish readiness.
• Conduct system performance testing to ensure system reliability, capacity and scalability.
• Analyze root causes of performance issues and provide corrective actions.
• Develop automated test scenarios and environments for performance testing, review and recommend improvements to existing test procedures.
• Attended the Regular Core Team Meetings, Weekly Status Meetings, Client Meetings, and Defects Review Meetings and co-coordinated with offshore team. Involved in PMR, Project Governance, TRR and TCR.
• Collate final test results and report in writing on these to the Delivery Manager and other designated project personnel and in the case of UAT, produce a final report on the overall conduct of UAT which can then be used as part of the Go Live Decision.
• Synchronize schedules, set expectations and establish service level agreements (SLA), Escalate issues with internal tools.
• Perform Gap Analysis between the processes of Organization's Testing Practice & TMM Level 5 processes.
• Experience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG and selenium Grid.
• Successfully implemented test automation using Selenium WebDriver.

Environment: Agile-Scrum, MS Project, MS Office, MS Visio, SharePoint, HP ALM, Jira, Version One, SAFe Agile Framework, HP Quality Center 9.0, QTP 10.0, Web Services, Putty, XML, Informatica, Selenium, Unix, HP LoadRunner, Dynatrace, Performance Center

Confidential

Test Manager

Responsibilities:

• Provided Consultancy and Management throughout all SDLC phases to deliver automated repository and asset servicing for over-the counter (OTC) credit derivatives trades.
• Initiative to improve transparency, performance and control customer base which includes dealers and buy-side firms from more than 52 countries, is the market's largest post-trade service provider for OTC derivatives through management processes, strong governance and tools and guided team on the Dodd Frank Regulations.
• Analyzed User Information, Pre-& Post transparency, trading venues, SI Determination, Data, Approved Publication Arrangements, Transaction Reporting and Record Keeping, Regulatory Automation and workflow based on MIFIR (Market in Financial Instruments and Amending Regulation (EU)).
• Participated in governance process, reported project progress, conducted triage meetings with business/BAs, development, team and test teams to prioritize & close incidents in a timely manner.
• Provided metrics to upper management and client with recommendations for improved service to ensure that contractual Service Level Agreements (SLA) were met to guarantee retention of the account.
• Understanding of Regulatory Compliance and preparation of test strategy, test plan and WBS to meet testing mandate.
• Responsible for estimating/forecasting, resourcing, process/deliverable quality reviews, test design, test environment set up, test plan/script creation, test execution and implementation.
• Involved in the review process of evaluating the ETL mappings and workflows.
• Performed and assisted the team in gap analysis on the database objects to resolve data quality issues.
• Managed and lead the team on data integration plan and ensure data integrity during the data load process.
• Responsible for reviewing the testing process of the data warehouse and data mart for DW projects.
• Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.
• Conducted daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning.
• Attended the Regular Core Team Meetings, Weekly Status Meetings, Client Meetings, and Defects Review Meetings and co-coordinated with offshore team. Involved in PMR, TRR and TCR.
• Served as the key liaison and advocate between Service Delivery teams and the client as well as between outside vendor application teams, internal account managers and technical teams.
• Participated in continuous improvement of web development processes to simplify implementation procedure.
• Prepared Governance data and presented it to the customer by maintaining the commitment has agreed in SOW.

Environment: Agile-Scrum, MS Project, MS Office, MS Project, MS Visio, SharePoint, HP ALM, Jira, ServiceNow, PL/SQL Developer, ITIL, Informatica

Confidential

Test Manager

Responsibilities:

• Responsible for estimating/forecasting, resourcing, process/deliverable quality reviews, test design, test environment set up, test plan/script creation, test execution and implementation of large and complex projects spanning multiple applications.
• Participated in governance process, reported project progress, conducted triage meetings with business/BAs, development, team and test teams to prioritize & close defects in a timely manner.
• Developed the test plan, WBS and staffing.
• Prepared Governance data and presented it to the customer by maintaining the commitment has agreed in SOW.
• Manage HP QTP Test Automation suite using Hybrid framework that includes Plan, Design, Build and execution.
• Responsible for internal and external testing and assurance activity, including managing third party supplier quality and testing issues for all stages of testing including reviews and walkthroughs.
• Leading a team of 15 high performing testing professionals. Manage the coordination and scheduling of test activities to create efficient test practices/processes across multiple projects, test regions and developing organizations.
• Performed Web Content testing on Home Page, Search Results Page, Product Details Page, Order Form Page, Order Confirmation Page, Login Form Page, Shopping Cart, Sorting, Pagination and Payments.
• Involved in system integration, data loss prevention, database testing, System Testing, Regression Testing, Functional Testing, Performance Testing operational readiness and user acceptance testing.
• Attended the Regular Core Team Meetings, Weekly Status Meetings, Client Meetings, and Defects Review Meetings and co-coordinated with offshore team.
• Manage test management using HP ALM. Collate testing metrics and Publish KPI’s to Internal and external stakeholders.
• Responsible for Go or No-Go decision and preparation of test summary report.

Environment: Agile Scrum, SAFe Agile Framework, Version one, MS Project, Java, Toad for MySQL, Quality Center 9.0, Apache, Tomcat, Jira, SVN, XML, XSD, Jenkins, QTP 9.2

Confidential

Consultant

Responsibilities:

• Created and executed manual smoke, functional, regression, system, integration and exploratory tests.
• Analyzed Functional Requirements and Business Specification as part of Static Testing on earliest stages of SDLC.
• Responsible for creation, design and execution of test strategies, including writing test plans, test cases and test scenarios.
• Performed test automation using HP Quick Test Pro and HP Quality Center.
• Identified, analyze, and document defects using Jira and Mantis defect tracking systems.
• Developed and implemented QA Methodologies for the department. This included, but is not limited to development of test case standards, requirements traceability matrix, and testing metrics.
• Acted as liaison between development and business teams - provided visibility and clarity into business requirements to the development teams, and provided design and architecture insights to the business teams.
• Hands on experience in devising/executing manual and automated testing.
• Involved in Integration Testing, System Testing, UAT Testing, Regression Testing, Functional Testing and Performance Testing.
• Created SQL scripts for validation. Executed SQL scripts to validate all defined criteria.
• Conduct system performance testing to ensure system reliability, capacity and scalability.
• Analyze root causes of performance issues and provide corrective actions.
• Develop automated test scenarios and environments for performance testing, review and recommend improvements to existing test procedures.
• Coordinated QA, SIT and UAT sessions and executed UAT scenarios with end users for final approval and user signoff.
• Participate in weekly test planning, project status meetings and reviews.

Environment: Windows XP, SQL Server, Shell scripts, Java, Quality Center 9.0, Apache, Bugzilla, Tomcat, SOAP messaging, XML, XML Schema, WSDL, UDDI, MQ, SOA, QTP, LoadRunner, Dynatrace, Performance Center

Confidential

Test Lead

Responsibilities:

• Managed a team of 16 test engineers from On-site assigning tasks, monitoring, mentoring, motivating, progress tracking and provide them guidance.
• Project Co-ordination, Client Management, Test Planning, Device Monitoring, SIT, Defect Triage and Reporting, Issue resolution and Risk Management.
• Interacted with project stakeholders, subject matter experts, business users, project manager, business analyst, development team and testers on day to day basis.
• Gathered system requirements, analysis, traceability mapping and manage requirements using requirements tracking tools.
• Choreographed business use cases described in Software Development Document (SDD) using IBM WID and WPS.
• Involved in formal peer reviews of the code to ensure it complies with organization standards and to identify any potential interoperability, performance and security defects or weaknesses.
• Performed Governance testing, Service component level testing, Service level testing, Integration level testing, Process/Orchestration testing, System level testing and security testing.
• Using SOAPUI performed functional testing by creating project, adding WSDL, Add Assertion and running test.
• Selecting, transforming XML data from databases to be used for the application integration.
• Created SQL scripts for validation. Executed SQL scripts to validate all defined criteria.
• Documented, implemented, monitored, and enforce all processes for testing as per standards defined by the organization.
• Organized the status meetings and circulated the Status Report (Daily, Weekly etc.) to the stakeholders.

Environment: Windows XP, Waterfall, MS Office Suite, Jira, TFS, HP LoadRunner, WSDL, UDDI, SOAP Messages, Apache Tomcat, SOAP UI, SOA, JMS, Tibco Messaging Bus, MQ, PL/SQL Developer, XML

Confidential

QA/Test Lead

Responsibilities:

• Managed a team of 12 test engineers from On-site assigning tasks, monitoring, mentoring, motivating, progress tracking and provide them guidance.
• Planned, organized, conducted, documented, and tracked- through close out of the resultant findings - formal and informal quality reviews and software testing activities.
• Reviewed manuals, plans, procedures or other quality-related documents to implement quality. Evaluated quality results of activities.
• Determined staffing requirements, allocated staff accordingly, and ensured that projects are staffed to succeed. Coached and mentored testing team members in testing methodologies, documentation, compliance and best practices.
• Ensured that project deliverables are produced, including, but not limited to: quality assurance plans, test plans, testing priorities, status reports, user documentation, online help, etc. Managed and motivated teams to accomplish significant deliverables within tight deadlines.
• Hands on deriving and executing test cases for eligibility tests and executed tests from UK Emissions Trading Registry and UN Emissions Trading Registry to verify the tests to get place in EU Emissions Trading Registry.
• Created SQL scripts for validation. Executed SQL scripts to validate all defined criteria.
• Executed the UNIX shell scripts that invoked SQL loader to load data into tables.
• Validated flat files coming from downstream systems and mocked up feed files by using vi editor and reviewed Error log files in UNIX box when order fails to load into SQL tables.

Environment: Oracle 9/10g, PL/SQL Developer, Shell scripts, J2EE, Perl, Python, Mercury Test Director/Quality Center 9.0, Apache, Java Script, LDAP Server, XML, XML Schema, Shell Scripts, Unix, Putty

Confidential

QA/UAT

Responsibilities:

• User Acceptance Tester to bring about the evolution of the legacy OSIRIS technology platform and deliver flexible, scalable, integrated, and location independent services on behalf of the National Assembly for Wales by using Alliance staff to deliver a number of defined infrastructure improvement projects across Desktop, Enterprise, Networks, Applications and Voice Services.
• Assist in the preparation of test plan and the testing of software to SIS, UK guidelines and standards.
• Assisted Test Manager in the preparation of roll out to different divisions within Confidential .
• Provided feedback to the packaging team and ensure the work is carried out in accordance with the schedule and the quality requirements.
• Documented and collected relevant information regarding the operation and behavior of the application during test execution, as specified in the scripts.
• Responsible for Intensive Installation testing, packaging Testing and Setup Testing.
• Identification of test cases for desktop testing as well as Client/Server Setup and execution of the same.
• Involved in Release support, Release to QA, environment setup and testing the release process.
• Assisted business users in carrying out User Acceptance Test.
• Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.
• Designed developed and implemented user acceptance testing protocols as the final phase of applications development.
• Captured and tested all modifications to proposed functional requirements.
• Executed test cases for different release and Assisted clients and team in producing high-quality applications.
• Executed the UNIX shell scripts that invoked SQL loader to load data into tables.
• Validated flat files coming from downstream systems and mocked up feed files by using vi editor and reviewed Error log files in UNIX box when order fails to load into SQL tables.

Environment: Windows NT/2000/XP, Shell Scripting, Batch Scripting, VMWare, PL/SQL, Waterfall, MS Office Suite, Quality Center, Bugzilla, Unix, Putty, XML, SQL Developer

Confidential VDO, Test Analyst, India

• Senior Test Analyst to test three-tier system, which exposes an EJB based interface to a Web front end. The Application is designed with EJB components deployed in BEA Web logic while backend jobs and procedures in Oracle Database server.
• Performed end-to-end testing spanning several projects/internet applications to make sure all the integration points were working per business processes/requirements. This included thorough planning, executing, monitoring and managing the teams that spanned across projects and applications (both internet/web based and legacy applications).
• Involved in formal peer reviews of the code to ensure it complies with organization standards and to identify any potential interoperability, performance and security defects or weaknesses.
• Planned and Scheduled automation tasks and monitor the progress of test automation for both functional and non-functional testing.
• Responsible for writing the Scripts using Win Runner for all the functional and Regression Scenario's.
• Interacted with developers for early effective briefing of the problem leading to better turnaround of the bug fix release.
• Effective precise scale of Regression testing to measure the impact of the fixes.
• Testing for Portability of the Application on Different OS like Windows ME, Windows 2k, Win2K with GermanOS.
• Escalation for unresolved bugs to the concerned developers and module leaders.
• Participated in designing and execution of Performance and Stability testing of Windows Service related operations.
• Identified key performance bottlenecks in the application and also performed end-to-end root cause analysis on these bottlenecks to pin point the reasons. Also, presented my analysis in the reports to the client which was helpful in improving performance.
• Involved in analyzing various graphs for the client side and server-side metrics like Transaction Response Time, Hits per second graph, Pages download per second, Throughput, Memory & CPU utilization and trace logs.
• Hands on cross browser testing (IE, Firefox, Safari and Chrome) across multiple platforms (Windows, Linux, Mac OS).

Environment: SQL Server 7.0/2000, Query Analyzer, IIS, BEA WebLogic 6.1, PL/SQL, WinRunner, QC, Bugzilla, Telematics, Mercury LoadRunner. Dynatrace

Confidential

Test Analyst

Responsibilities:

• Test Analyst to test web-based system that supports partner administration, Rating, Billing, Complaint Management, Reconciliation and various Reporting modules.
• Identifying requirements of testing environments and areas that require improvement.
• Executing automated test scripts and conducting root cause analysis.
• Developing and implementing test strategies and tools, and creating QA test procedures.
• Supporting test setup, analyzing defect metrics data and attending defect calls.
• Testing behavior of IVR systems to assist callers.
• Testing voice quality and voice recognition functionality of IVR Systems.
• Conducted tasks like testing functionalities of IVR systems and preparing test scripts to support the testing process.
• Evaluated the quality of voice channel received in IVR systems.

Environment: Java, Java Script, JSP, Oracle 7.0, SQL Plus, V-Model, MS Office Suite, LoadRunner, QC, Bugzilla