We provide IT Staff Augmentation Services!

Systems Quality Assurance Analyst Resume

West Des Moines, IowA

SUMMARY:

Results - driven information systems professional with a demonstrated ability to successfully lead business or technical initiatives. Blends a thorough understanding of architecture and technology methodologies with project management and effective business practices. Excellent interpersonal and communication skills support marketing of solutions to the executive team, customers and internal team.

SKILLS INVENTORY:

  • Business Analysis:
  • Gap Analysis
  • Technical and Business Use Cases
  • Facilitated requirements review and sign-off sessions
  • Data Mapping/Analysis
  • Worked with SME to identify the business needs and requirements
  • Object Oriented Design
  • Data Flow Diagrams
  • Testing/Quality Assurance:
  • Created test plans, scripts and cases
  • Responsible for system, regression, and user acceptance testing (worked primarily with XML)
  • Created reusable SQL statements to help facilitate future testing
  • Executed test cases and tracked results using a defect log and test results reports
  • Continuous Process Improvement (CPI)

TECHNICAL SKILLS:

  • SQL
  • Visio
  • Process Flows
  • Access
  • XML
  • Waterfall
  • Power Point
  • Word/Excel
  • INDUSTRY APPLICATION:
  • Financial Services
  • Health and Welfare Benefits
  • Distribution
  • Database
  • Customer Service
  • Telecommunications
  • Commercial P & C

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Confidential, West Des Moines, Iowa

Systems Quality Assurance Analyst

Responsibilities:

  • Serve as point of contact for scheduling maintenance activities.
  • Insure maintenance environment availability windows are being adhered to and documented processes are followed.
  • Coordinate with technology teams and vendors to schedule re - occurring maintenance windows.
  • Manage maintenance/test scheduling conflicts and propose workable time frames for Change
  • Requests to ensure all activities in the test environments are successful.

Confidential, West Des Moines, Iowa

Business Systems Consultant

Responsibilities:

  • Liaison between client area and technical organization by planning, conducting and completing an analysis of moderately complex business problems to be solved with automated systems.
  • Provide technical assistance in identifying and evaluating automated systems and related procedures that are cost effective and meet business requirements.
  • Coordinates test plans and programming activities.
  • Works with user groups to provide training, resolve questions, assess user needs and recommend changes to the automated systems.
  • Gather data and prepare necessary reports.
  • Conduct weekly status meetings.
  • Update reports and databases used by the client group.

Confidential, Des Moines, Iowa

Business Analyst

Responsibilities:

  • Responsible for configuring software systems to support company business needs, including reviewing and understanding business requirements, as well as consulting with users as needed to gather additional detailed business requirements with primary focus on Property and Casualty insurance.
  • Work with vendor system tools to implement and support company - specific requirements for policy-entry and print systems (Policy Star / Genesys and xPression).
  • Answer developer and end users questions through the development life cycle.
  • Good understanding of upstream/downstream of system impact for project deliverables.
  • Perform quality assurance checks of software by participating in peer reviews of configurations developed.
  • Modify XML files for testing of configuration changes / validation of parent/child relationships..
  • Ability to accurately estimate configuration hours.

Confidential, Des Moines, Iowa

Configuration Analyst

Responsibilities:

  • Responsible for making changes to the system configuration associated with project requirements / change controls for clients in regards to their health and welfare benefits
  • Research issues.
  • Update / Maintain configurations and client testing changes, configure the data validationplan design, event, import, export and participant communications using the Service Engine configuration tool .
  • Coordinate data load and extract requests.
  • Correct and unit test defects.
  • Modify XML files for testing of configuration changes / validation of parent/child relationships.
  • Manage tasks on project plans within agreed upon time frames and report project status to the Project Manager or Service Project Manager.

Confidential, Des Moines, Iowa

Account Analyst / Conversion Consultant

Responsibilities:

  • Liaison between IT and account management
  • Assisted account management with complex queries.
  • Subject Matter Expert (SME) on system functionality
  • Team lead on new client conversions. Team objectives were to learn new clients business and in corporate the clients’ needs into existing processes
  • Business testing of program fixes / enhancements prior to releasing to production
  • Researched / Corrected discrepancies on client financial general ledgers and audit files
  • Performed account fixes via SQL.
  • Test new incoming/outgoing vendor XML files.
  • Created documentation of testing scenarios and forwarded to IT with task defects and instructions on how to recreate.
  • Maintained Traceability Matrices with Excel.
  • Maintained Functional Specification Documents (FSD’s) with Excel.

Account Executive / Business Analyst

Confidential

Responsibilities:

  • Managed clients’ marketing efforts in the follow genres: direct mail, catalog, web store and continuity / series.
  • Managed account management staff.
  • Executive level contact with client base which included, contract negotiations, conversion activities, business line consulting and system (IBM AS/400) training.

Hire Now