Freelance Software Tester Resume

SUMMARY:

Professional QA specialized in Software Testing Life Cycle, Manual Testing, excel at creating manual test cases and exposure to selenium automation. Worked on Waterfall, Agile Methodologies and has a good understanding of various phases of the SDLC (Software Development Life Cycle). Creative problem solver with the ability to evaluate potential solutions and implement corrective actions. Extremely well organized with a demonstrated ability to multi - task in order to successfully accomplish multiple goals.

PERSONAL SKILLS:

Good communication and collaboration skills
Team player, focused and hardworking
Positive attitude
Multi-Tasking and Organization skills
Flexible

TECHNICAL SKILLS:

Operating Systems: Windows 98/ 2000/ XP/ 7/ 8.

Testing Tools: HP Quality Center 8.9/ 9.0/ 9.2/ 10 , HP ALM 11.0, JIRA, Selenium. JAVA, HTML

PROFESSIONAL EXPERIENCE:

Freelance Software Tester

Confidential

Responsibilities:

Performed exploratory and scripted functional testing on mobile and desktop applications using manual testing.
Excelled in finding, documenting and reporting errors, feedbacks and other issues within mobile and desktop applications
Demonstrated methodical, detail oriented and thorough approach to all assignments while adhering to compressed timelines.

Quality Assurance Analyst

Confidential

Responsibilities:

Developed test plan, test strategy and test cases.
Represent QA team in daily standup meetings and defect triage meetings.
Tracked the status of defects and provided a status report during daily meetings.
Maintained a bug log to ensure quick action on highest priority issues.
Closely worked with developers, business analyst, delivery leads and other project stakeholders to guide the QA team efficiently.
Conducted training and knowledge transfer sessions to new team members.
Effectively managed the testing deliverables.

Software Tester

Confidential

Responsibilities:

Participated in requirement walkthrough meetings and clarified requirement ambiguity with Business Analysts.
Worked with developers and Business testers which included triaging/prioritizing the defects.
Documented summary reports for each of the major test sequences detailing defect incidence, defect resolution and results of system retests/regression tests.
Coordinated onsite offshore communication.
Performed smoke testing, browser compatibility testing and usability testing.
Tracked defects using HP ALM.

Software Tester

Confidential, Florida

Responsibilities:

Reviewed and analyzed business requirements.
Involved in preparation of test scenarios.
Developed and executed test cases based on the requirements and use cases.
Involved in functional testing, regression testing and tracking defects and closing them.
Communication of status reports.

Manual Tester

Confidential, East Lansing, MI

Responsibilities:

Involved in functional and user acceptance testing and regression testing of multiple websites; new and maintenance releases.
Analyzed issues and provided feedback to development team.
Documented and managed all the defects and made recommendations for changes.
Participated in Browser Compatibility testing using MSIE, Firefox, Chrome and Safari.
Attended meetings and juggled testing of multiple websites simultaneously.
Communicated with clients to ensure functional requirements were met.
Created and edited graphics and photographs with fireworks and Identify bugs, system errors and potential improvements.
Generated a daily report of project advancement.

QA Tester

Confidential

Responsibilities:

Reviewed and analyzed business/functional requirements.
Designed and executed test cases for multiple scenarios and tracked the defects using Mantis (an open source tool).
Interacted with the developers to resolve any concerns and discrepancies.
Maintained Test Logs, Test Summary reports and participated in defect review Meetings.
Extensively carried out User Acceptance Testing.

Senior Quality Analyst

Confidential

Responsibilities:

Promoted as a Quality Analyst from Customer Service Representative within 6 months of joining based on the performance.
Led process improvement projects that helped operations meet and exceed quality standards and streamlined processes to reduce cost.
Improved customer satisfaction rates by 20% in a three-month period.
Designed training sessions for the new employees and educated them on technical aspects, communication skills, application of knowledge, problem-solving abilities, etc.
Monitored in-bound and out-bound emails and calls made and received by various operation teams and provided feedback to improve their client experience.
Investigated and resolved escalations and satisfied customers with concrete solutions to their concerns.
Assessed QA performance - Retrieved and analyzed QA information to identify root causes of performance gaps and improve customer satisfaction.

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