Quality Assurance Manager Resume
Washington, DC
SOFTWARE:
Microsoft Office: Word, PowerPoint, Excel, Outlook, Access, Publisher, Paint Shop
Web Development: Windows SharePoint, HTML programming, Dreamweaver, Photo Story, Drupal
Research & Programming: Capitol Correspondence programming, Legislative On - Line Arizona (LOLA), CMS, LegalKey, Lotus Notes, InterAction, Confidential, City Light, ArcMap, ArcGIS Online, SalesForce
EXPERIENCE:
Confidential, Washington, DC
Quality Assurance Manager
Responsibilities:
- Conduct analysis on 7,500 public space conditions for the DowntownDC BID using ArcMap, ArcGIS Online & iOS applications
- Manage over 35 public space projects along with a Quality Assurance Team which conducted regular surveying of the BID’s public space
- Administer the Downtown DC Properties forum which includes publishing public space related events, news stories, and resources
- Facilitate a public space working group collaborating with 15 public agencies and utilities to improve the DowntownDC BID
- Provide outreach and correspondence to roughly 450 property, facility and security managers on public space and safety inquiries
- Provide support and develop public space activity database and custom app for 75 unique conditions and assets in the DowntownDC BID
- Utilize CityLight, SalesForce, and Outlook to manage 250 property management contacts for Public Space Management
- Update Public Space Management web content, news and resources related to public space on the organization’s website regularly
- Draft over 50 monthly updates, project reports and annual reports on the Quality Assurance Program to senior staff and management
Confidential, Washington, DC
Program Analyst
Responsibilities:
- Served and aided within DCRA, the Office of Vacant Property program manager in data management for 3,019 vacant properties
- Analyzed data for Confidential database pertaining to vacant property registrations, exemptions, inspections, and blighted properties
- Managed projects with Historical Anacostia, Mount Vernon Square, and H Street Corridor neighborhoods working with property owners, developers and government agencies
- Completed and filed 88 vacant property notice of infraction cases for delinquent vacant properties
- Filed and prepared 148 blight appeal and special exemption cases for the Office of Vacant Property
- Responded and met with over 500 constituents to date about vacant property inquiries throughout the District
- Distributed 350 notices (registration, delinquent, and blight) monthly to property owners of inquired vacant properties
- Formulated and organized the Office of Vacant Property weekly, quarterly, and annual figures
Confidential, Washington, DC
Client Services Liaison
Responsibilities:
- Delivered client management as part of the operations staff and serve as primary contact of operations and facilities in the senior coordinator’s absence
- Inputted data into CMS, the firm’s accounting program, to track billing inquiries and payment disbursements
- Prepared weekly reports of 30 - 40 invoices status for vendors and clients, and transmittal forms on filed invoices
- Processed list 30-40 invoices and check requests weekly of $200,000 total, while maintaining files for vendors and clients
- Trained newly hired staff on proper protocol for operations and facilities clerk position
Confidential, Tempe, AZ
Student Research Assistant
Responsibilities:
- Organized, reviewed, and critiqued over 300 academic program assessment plans to outline academic goals
- Managed database of assessment submissions and feedback on over 300 academic programs
- Drafted eight enhanced executive summaries for graduate report cards and alumni surveys to better understand post graduation impacts
- Managed SharePoint content regarding ASU’s 14 college’s and school’s assessments and feedback to organize for faculty & staff
Confidential, Phoenix, AZ
Legislative Intern
Responsibilities:
- Tracked state legislative bills and filing related to the 90 Arizona incorporated municipalities
- Assisted in drafting and editing weekly bulletin content distributed to nearly 1,200 municipal governments’ officials and staff
- Drafted and distributed daily legislative updates and meeting summaries for 65 municipal government relations personnel
- Documented and compiled feedback at state legislative committee hearings for staff to use for agenda preparation
- Utilized electronic tracking systems, such as Legislative On-Line Arizona, to provide updates to staff for municipal legislative issues
Confidential, Phoenix, AZ
Domestic Violence Policy Intern
Responsibilities:
- Assisted in the facilitation of a Domestic Violence Legal Assistance Study (15 interviews and 488 questionnaires) for understanding of impacts and effects of civil legal assistance, and to be used to improve current regional system
- Researched legal assistance issues such as proceedings, legal inventory, & statistics; revised and distributed surveys in bilingual forms
- Drafted minutes for Human Services Coordinating Committee, Human Services Technical Committee, and stakeholder group meetings
- Helped coordinate Annual Confidential Domestic Violence Press Conference at Phoenix’s North High School on teen dating
- Interviewed candidates for transportation planner and human services staff assistant positions
Confidential, Washington, DC
Congressional Intern
Responsibilities:
- Instituted Capitol Correspondence programming to document district constituent data
- Helped draft language in H. Res. 501honoring Craig Biggio on community service and athletic achievement
- Served as Interim Staff Assistant while maintaining intern office duties & guided U.S. Capitol Tours daily for constituents
- Drafted 11 correspondence letters for constituents pertaining to defense, energy, health care, & immigration issues
- Documented and compiled outputs from committee hearings and meetings for congressional staff
- Conducted investigative research using Congressional Research Service on regional delegations immigration issues
- Assisted Congressional staff with policy issues such as the Iraq War, fuel economy standards, & states’ health insurance programs