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Quality Assurance Manager Resume

Washington, DC

SOFTWARE:

Microsoft Office: Word, PowerPoint, Excel, Outlook, Access, Publisher, Paint Shop

Web Development: Windows SharePoint, HTML programming, Dreamweaver, Photo Story, Drupal

Research & Programming: Capitol Correspondence programming, Legislative On - Line Arizona (LOLA), CMS, LegalKey, Lotus Notes, InterAction, Confidential, City Light, ArcMap, ArcGIS Online, SalesForce

EXPERIENCE:

Confidential, Washington, DC

Quality Assurance Manager

Responsibilities:

  • Conduct analysis on 7,500 public space conditions for the DowntownDC BID using ArcMap, ArcGIS Online & iOS applications
  • Manage over 35 public space projects along with a Quality Assurance Team which conducted regular surveying of the BID’s public space
  • Administer the Downtown DC Properties forum which includes publishing public space related events, news stories, and resources
  • Facilitate a public space working group collaborating with 15 public agencies and utilities to improve the DowntownDC BID
  • Provide outreach and correspondence to roughly 450 property, facility and security managers on public space and safety inquiries
  • Provide support and develop public space activity database and custom app for 75 unique conditions and assets in the DowntownDC BID
  • Utilize CityLight, SalesForce, and Outlook to manage 250 property management contacts for Public Space Management
  • Update Public Space Management web content, news and resources related to public space on the organization’s website regularly
  • Draft over 50 monthly updates, project reports and annual reports on the Quality Assurance Program to senior staff and management

Confidential, Washington, DC

Program Analyst

Responsibilities:

  • Served and aided within DCRA, the Office of Vacant Property program manager in data management for 3,019 vacant properties
  • Analyzed data for Confidential database pertaining to vacant property registrations, exemptions, inspections, and blighted properties
  • Managed projects with Historical Anacostia, Mount Vernon Square, and H Street Corridor neighborhoods working with property owners, developers and government agencies
  • Completed and filed 88 vacant property notice of infraction cases for delinquent vacant properties
  • Filed and prepared 148 blight appeal and special exemption cases for the Office of Vacant Property
  • Responded and met with over 500 constituents to date about vacant property inquiries throughout the District
  • Distributed 350 notices (registration, delinquent, and blight) monthly to property owners of inquired vacant properties
  • Formulated and organized the Office of Vacant Property weekly, quarterly, and annual figures

Confidential, Washington, DC

Client Services Liaison

Responsibilities:

  • Delivered client management as part of the operations staff and serve as primary contact of operations and facilities in the senior coordinator’s absence
  • Inputted data into CMS, the firm’s accounting program, to track billing inquiries and payment disbursements
  • Prepared weekly reports of 30 - 40 invoices status for vendors and clients, and transmittal forms on filed invoices
  • Processed list 30-40 invoices and check requests weekly of $200,000 total, while maintaining files for vendors and clients
  • Trained newly hired staff on proper protocol for operations and facilities clerk position

Confidential, Tempe, AZ

Student Research Assistant

Responsibilities:

  • Organized, reviewed, and critiqued over 300 academic program assessment plans to outline academic goals
  • Managed database of assessment submissions and feedback on over 300 academic programs
  • Drafted eight enhanced executive summaries for graduate report cards and alumni surveys to better understand post graduation impacts
  • Managed SharePoint content regarding ASU’s 14 college’s and school’s assessments and feedback to organize for faculty & staff

Confidential, Phoenix, AZ

Legislative Intern

Responsibilities:

  • Tracked state legislative bills and filing related to the 90 Arizona incorporated municipalities
  • Assisted in drafting and editing weekly bulletin content distributed to nearly 1,200 municipal governments’ officials and staff
  • Drafted and distributed daily legislative updates and meeting summaries for 65 municipal government relations personnel
  • Documented and compiled feedback at state legislative committee hearings for staff to use for agenda preparation
  • Utilized electronic tracking systems, such as Legislative On-Line Arizona, to provide updates to staff for municipal legislative issues

Confidential, Phoenix, AZ

Domestic Violence Policy Intern

Responsibilities:

  • Assisted in the facilitation of a Domestic Violence Legal Assistance Study (15 interviews and 488 questionnaires) for understanding of impacts and effects of civil legal assistance, and to be used to improve current regional system
  • Researched legal assistance issues such as proceedings, legal inventory, & statistics; revised and distributed surveys in bilingual forms
  • Drafted minutes for Human Services Coordinating Committee, Human Services Technical Committee, and stakeholder group meetings
  • Helped coordinate Annual Confidential Domestic Violence Press Conference at Phoenix’s North High School on teen dating
  • Interviewed candidates for transportation planner and human services staff assistant positions

Confidential, Washington, DC

Congressional Intern

Responsibilities:

  • Instituted Capitol Correspondence programming to document district constituent data
  • Helped draft language in H. Res. 501honoring Craig Biggio on community service and athletic achievement
  • Served as Interim Staff Assistant while maintaining intern office duties & guided U.S. Capitol Tours daily for constituents
  • Drafted 11 correspondence letters for constituents pertaining to defense, energy, health care, & immigration issues
  • Documented and compiled outputs from committee hearings and meetings for congressional staff
  • Conducted investigative research using Congressional Research Service on regional delegations immigration issues
  • Assisted Congressional staff with policy issues such as the Iraq War, fuel economy standards, & states’ health insurance programs

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