SUMMARY:

• Software Professional with 10+ years of experience in large CRM implementation.
• Has extensive testing experience on Salesforce projects for 7+ years and Siebel CRM projects for 3 years.
• Good experience in managing large QA programs for new development and product implementations in CRM technology.
• Having diverse exposure to various software methodologies like Agile, Iterative and Waterfall with comprehensive understanding of all aspects of software Testing lifecycle.
• Experience in managing the complete project cycle including Requirement analysis, test planning and test execution, mentoring the team, test metrics, risk management, proposals, demos, driving innovations and improvements.
• Strong experience of working in multi - vendor environment, client interaction, stakeholder management, people management, planning, delivery assurance, quality assurance, and internal auditing & reporting
• Good experience in handling medium/large size QA programs encompassing functional testing, validation testing, E2E workflow testing, product implementation/upgrade testing and regression testing.
• Very good experience in handling CRM testing projects.
• Good understanding in driving projects with in various delivery methodologies that include Agile Scrum, Waterfall and Iterative.
• Self-driven, effective time management, work delegation, planning, leadership, negotiation skills and has excellent interpersonal and communication skills.
• Strong functional skills with ability to understand business goals translated into comprehensive business solutions and identifying the testing needs in complex environments.
• As a Sr.Consultant I have expertise in understanding Business needs and convert the same in to clear and measurable functional /integration requirements.
• Experience using the Test Management tools like Quality Center, HP ALM, Version One, IBM Rational Clear Quest.
• Experience in execution of the test cases for Web Application and Mobile /Desktop Applications.
• Experience in testing Salesforce business process associated with Record Type, Page Layout, Assignment rules, Escalation rules and Approval flow
• Experience in profile based testing associated with different roles and permission sets, time dependent work flow and criteria based triggers, Reports and Dashboards.
• Created new custom objects, assigned fields, designed page layouts, custom tab and components.
• Worked on creating Record Type, Page Layout, Assignment rules, Escalation rules and Approval flow
• Designed different custom Reports and Dashboards for various user groups on their business functionalities and needs.
• Experience in mobile application testing built on Veeva platform.
• Experience in testing Siebel customer relationship management application in telecom domain.
• Experience in Life Science, Insurance, Banking & Financial Service and Telecom domain.
• Certified Salesforce Administrator and Certified ISTQB Tester.

TECHNICAL SKILLS:

Languages: Salesforce (SFDC), Veeva CRM, Siebel, APEX, SOQL, Workbench

Web Technologies: Web Services, SOAP UI, HTML, XML

Databases: Oracle 9i/10g, 11g, MS SQL 2000

Tools: HP ALM,QC (Quality Center), Version One, IBM Rational Clear Quest, Apex Explorer, Work Bench, Data Loader

Operating Systems: Windows XP/7, UNIX, Android and IOS

PROFESSIONAL WORK EXPERIENCE:

Confidential, Mettawa, IL

QA Lead

Responsibilities:

• Analyzed the business requirements, business rules, system requirements and provided the feedback to business analyst about the requirements.
• Participated in Requirement gathering, requirement analysis and design review meetings.
• Involve and support system requirement test team and helps the SFA team formulate effective test scripts for evaluating iREP functional requirements and system integration issues.
• Involved in preparation of Test Plan, Test Strategy, High level Scenarios, test cases and test scripts.
• Involved in Testing/Execution of the Test cases in Salesforce application.
• Walk thru of test scripts and playback sessions to the business users.
• Facilitated kick-off meeting, daily status, triage meetings and weekly status, gaining the approvals from the business users and track leads.
• Prioritized, managed multiple assignments and directed the work of others to meet deadlines.
• Tested various call planning functionalities on iRep - A Veeva application hosted on SFDC.
• Experience in testing configuration and customization like fields, page layouts, Users and role hierarchy.
• Monitored the defect tracking log in SharePoint, maintained the test cases, defects in QC. Had meetings with IT (developers), explain the defect in detail and re-create the defect in Dev environment which helps to resolve the defect Confidential the earliest.
• Provide support to the UAT team during UAT testing.

Environment: Salesforce (SFDC), Veeva CRM HTML, MS-Office Suite, PowerPoint, Excel, Windows 7.

Confidential, Detroit, MI

QA Lead

Responsibilities:

• Analyzed the business requirements (user stories), business rules, system requirements and provided the feedback to business analyst about the requirements (user stories).
• Preparing the Test Plan, High Level Scenarios, Test cases and Test scripts.
• Testing and managing the test activities, leading the test team and coordinating with the development team members.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Quotes, Activities, Reports and Dashboards, email alerts.
• Participate in all the Sprint ceremonies/meetings (Daily huddle, Sprint planning, Retrospective meetings etc).
• Interact with product owner and team members for story grooming.
• Task tracking and daily burn downs.
• Involved in story pointing, managing the forecast and effort estimations
• Provide scrum updates, task board/story board updates.
• Raise impediments with scrum master for any probable issues.
• Identify test data and execute the test scripts.
• Involved in defect management - logging defects, test defect fixes and triage calls.
• Using ALM for Requirements, Test Plan, Test Lab and Defects management.
• Provided UAT Support and was involved the Go-No Go meetings, project deployment checkpoint (shakeouts) meetings.
• Created new custom objects, assigned fields, designed page layouts, custom tab and components.
• Worked on creating Record Type, Page Layout, Assignment rules, Escalation rules and Approval flow
• Designed different custom Reports and Dashboards for various user groups on their business functionalities and needs.

Environment: Salesforce (SFDC), HTML, MS-Office Suite, PowerPoint, Excel, Windows 7.

Confidential, Boston, MA

QA Lead

Responsibilities:

• Analyzed the business requirements, business rules, system requirements and provided the feedback to business analyst about the requirements.
• Involved in preparation of Test Plan, Test Strategy, High Level Scenarios, Test cases and Test scripts.
• Worked on various Salesforce standard objects like Accounts, Contacts, Activities, Reports, Dashboards and email alerts.
• Walk thru of test plan, scripts and playback sessions to the business users.
• Created proposal decks for the client.
• Facilitated kick-off meeting, Daily status, Triage meetings and weekly status, gaining the approvals from the manager, business users and track leads.
• Prioritized, managed multiple assignments and directed the work of others to meet deadlines.
• Uploaded requirements, test cases and defect tracking using HPQC. Had triage calls with Dev team, Managers, BAs explain the defects in detail and re-create the defect in TST environment, which helped the Dev team to resolve the defects quickly.
• Provided UAT Support and was involved the Go-No Go meetings, project deployment checkpoint meetings.

Environment: Salesforce (SFDC), HTML, SOAP UI, MS-Office Suite, PowerPoint, Excel, Windows 7.

Confidential

QA Lead

Responsibilities:

• Analyzed the business requirements, business rules, system requirements and provided the feedback to business analyst about the requirements.
• Participated in Requirement gathering, requirement analysis and design review meetings.
• Involved in preparation of Test Plan, Test Strategy, High level Scenarios, Test cases and test scripts.
• Involved in Testing/Execution of the Test cases in Salesforce application.
• Walk thru of test scripts and playback sessions to the business users.
• Facilitated kick-off meeting, daily status, triage meetings and weekly status, gaining the approvals from the business users and track leads.
• Prioritized, managed multiple assignments and directed the work of others to meet deadlines.
• Tested various call planning functionalities on iRep - A Veeva application hosted on SFDC.
• Experience in testing configuration and customization like fields, page layouts, Users and role hierarchy.
• Monitored the defect tracking log in SharePoint, maintained the test cases, defects in QC. Had meetings with IT (developers), explain the defect in detail and re-create the defect in Dev environment which helps to resolve the defect Confidential the earliest.

Environment: Salesforce (SFDC),Veeva CRM MS-Office Suite, Excel, Quality Center, SharePoint, Apex, Visual Force, XML, HTML, Windows XP.

Confidential

Test Analyst

Responsibilities:

• Analyzed business rules and system requirements and developed Test Scenarios and test Cases.
• Involved in System and Integration Environment testing.
• Interacted with multiple stakeholders, gathering and analyzing requirements for each release.
• Provided information to the management regarding defect analysis and status report.
• Preparation of Test Reports
• Developed and executed test cases and test procedures for all aspects of QA including functional and compatibility testing
• Involved in the weekly status meeting to discuss the upcoming releases, requirements and other major issues.
• Monitoring and reporting to IT Leadership on the status of project efforts (including weekly time reporting, weekly budget tracking, reconciliation and problem prevention/mitigation).

Environment: Siebel, Eclipse IDE Plug-in, HTML, Java Script.