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Quality Assurance Technical Lead Resume

Richmond, VA

SUMMARY

  • Information Technology Professional with over twenty - seven years of work experience in the field.
  • Diverse technical skills with strengths in the areas of analysis, design, development, and testing.
  • Expertise in the management of quality assurance testing for software development projects, including unit, system, integration, regression, end-to-end, user acceptance, and business process testing.

PROFESSIONAL EXPERIENCE

QUALITY ASSURANCE TECHNICAL LEAD

Confidential, Richmond, VA

Responsibilities:

  • Lead and executed the testing effort for two IT development projects, RCN/RTS Re - Consignment / Return-to-Shipper and SEP Service Enablement Project, performing roles as both the test lead and test analyst.
  • Created all QA test deliverables Test Estimate, Quality Management Plan, System and Regression Test Plan, UAT Plan, High Level Test Cases, Requirements Traceability Matrix, Test Status Reports, Test Summary Reports .Created detailed test cases for the RCN/RTS project and executed tests.
  • Mentored test analysts assigned to the projects and reviewed their test deliverables.
  • Managed defect remediation for all test phases throughout the project life cycle.
  • Supported project teams with test timelines, test status, and mitigation of risks and issues.
Skill Set: HP Application Life Cycle ALM, AS/400, iNavigator

QUALITY ASSURANCE TEST TEAM LEAD

Confidential, Richmond, VA

Responsibilities:

  • Managed testing of Confidential core web platforms and mobile applications Confidential .com, Consumer website, Producer website, Cost of Care mobile app, Wholesaler Hub mobile app .
  • Managed a team of 6 onsite testers, 4 near shore testers. Provided resourcing cost estimates for capital projects and run the shop efforts.
  • Collaborated with vendor partners for test resource procurement. Mentored testers and reviewed/approved test deliverables completed by test resources.
  • Supported project teams with test timelines, test status, and mitigation of risks and issues.
  • Managed onsite and offshore mobile test labs.
  • Supported IT Management strategy and goals through regular input of ideas and recommendations concerning budget, team organization, and resource allocation.
  • Key member of the Confidential QA Workgroup, leading QA process improvements of test deliverables.

Skill Set: HP Application Lifecycle Management ALM, Bugzilla, Agile Software Development

QUALITY ASSURANCE TEST LEAD

Confidential, Richmond, VA

Responsibilities:

  • Lead system, regression and user acceptance test efforts for multiple projects and software upgrades.
  • Reviewed and approved business and functional requirements from business analysts.
  • Supported project managers with the development of scope and plan for projects.
  • Provided level of effort test resource estimates for projects.
  • Developed test plans and test cases. Assigned test work to testers and managed test execution including defect tracking and resolution.
  • Provided testing status to management and project teams and supported end users with user acceptance testing.

Skill Set: HP Quality Center

QUALITY ASSURANCE TEST MANAGER

Confidential, Richmond, VA

Responsibilities:

  • Managed the system, regression and integration test efforts within the Integrated Fulfillment Manager (IFM) platform.
  • Managed direct reports comprised of nine testers and test lead. Responsible for the Business Assurance Test Strategy for each production release.
  • Managed the test entrance criteria checklist, requirements traceability, and defect tracking for each release.
  • Provided budget allocation of testing hours for each monthly agile iteration supporting over forty high profile business projects at a time.
  • Managed and mitigated issues and risks identified with testing.
  • Communicated testing metrics and status to business customers and Quality Services leadership.

Skill Set: HP Quality Center, Knowledgelink Deliverables Repository, Clearquest Manage Regression Work Orders, Agile Software Development

BUSINESS SYSTEMS ANALYST

Confidential, Richmond, VA

Responsibilities:

  • Supported project initiatives that required development changes to the External Client File (ECF) and Probe batch systems.
  • ECF retrieves and stores data from multiple systems within Confidential, transforms the data, and sends the data to the external partner, TSYS, to then be utilized by the Probe system. Probe is a decision analytics system that executes strategies on customer accounts based on significant events and triggers actions to be taken on the accounts such as letters, statement account level messages, credit limit increases, offers, increase or decrease in finance charges and fees.
  • Established relationships with the business customers to understand the business intent of project requests and determine the impact of changes required for ECF/Probe. Provided level of effort estimates for the ECF/ Probe changes. Gathered and documented business/system requirements.
  • Developed design documents for Probe changes to meet the business/system requirements.
  • Conducted requirements and design document reviews with stakeholders. Supported development and test efforts for the system changes.
  • Supported post production validation of system releases.

Skill Set: Knowledgelink Deliverables Repository, TSYS (TS2, Strategy Manager), Agile Software Development

QUALITY ASSURANCE TEST LEAD

Confidential, Richmond, VA

Responsibilities:

  • Supported the phased test efforts for the Online Recoveries and Collections (ORCA) web-based system that provides collections and recoveries customers the opportunity to accept offers and make payments through an online channel.
  • Lead the system, regression and integration test effort for the Small Business Credit Bureau Reporting project in the Recoveries division. The project was successfully implemented and enabled reporting of small business accounts to Experian, Transunion, Equifax, and Innovis in addition to the consumer card accounts that were previously reported.
  • Supported the system integrated test effort and end-to-end test effort for the Personal Lending US One Infrastructure (PLUS1) project. Tested the migration of all loan servicing from Confidential ’s vender partner to Confidential platforms to create a single Loan Servicing solution for Confidential 's Personal Loans, Small Business Loans and Bank Installment Lending and Line of Credit businesses.
  • Supported the testing and market launch of the Confidential Road to Credit and Paycheck Prepaid Card products.
  • Developed business assurance test strategy, test plans, business test scenarios, system and integration test cases, test execution plans, conditioned test data, executed test cases for phased project releases, generated status reports and test results documentation.
  • Managed onsite and offshore testers. Performed test deliverable reviews with stakeholders. Reviewed unit test results and provided feedback to management. Managed test execution, defect tracking/mitigation, and mitigation of identified risks/issues.
  • Reported test execution and defect status to stakeholders in the daily defect review board meetings. Managed integration and end-to-end testing across multiple platforms to include vendor partners Netspend and credit bureaus. Coordinated user acceptance test results review with project stakeholders.

Skill Set: HP Quality Center, Knowledgelink Deliverables Repository, Agile Software Development, ORCA, TSYS (TS2, ProphIT), RECAP Recoveries System of Record, IBM Mainframe MVS Multiple Virtual Storage, TSO Time Share Option, JCL Job Control Language ; WinSQL for DB2 database, Fidelity Bank’s Advanced Lending System (ALS) and Collections System (KO)

SYSTEMS ANALYST/QA TEST LEAD

Confidential, Richmond, VA

Responsibilities:

  • Accountable for functional integrated and system testing for the deployment of multiple Oracle Retail packaged software applications to replace existing Circuit City legacy application processes. Test management of Oracle Retail software implementation included the following modules: Retek Merchandising System focused on Inventory Management, Inventory Accounting, Purchase Orders and Sales; Store Clustering/Item Plannning/Assortment Rationalization focused on planning store items needed based on sales history to increase merchandising efficiency; Replenishment focused on inventory forecasting and managing shipping schedules from vendor to warehouse/store.

Skill Set: Caliber Requirements, TestDirector Test Case Authoring, Execution, Reporting, Defect Management and Requirements Trace-ability, PlanView Deliverable Repository Management

INTEGRATION TEST LEAD

Confidential, Richmond, VA

Responsibilities:

  • Supported the integrated test effort in the system conversion of Confidential ’s legacy Unisys Cardholder system to the TSYS Card Processing system.
  • Lead team of testers in test case development, identification of interface points, and test execution of end-to-end business scenario processes across applications. Provided input to management on required resource levels and assignment needs for the team.
  • Lead meetings with testers, business systems analysts, and system test teams to coordinate the end-to-end test efforts. Performed test case reviews and signoff. Provided test result reviews with the business intent resources.
  • Submitted test data requests and managed the test data accounts allocated to the testers. Created test execution plans for release test cycles. Test plan development included estimating the total number of hours for each test case to complete execution. Identified all impacted applications on each test case to coordinate the test effort handoff and accountability between the application test teams.
  • Organized the test execution plan based on business risk level, run priority and the number of execution hours for each test case. Managed test execution. Provided daily execution metrics to management to include number of test cases passed, failed, and defect status. Managed defects. Ensured defects found were assigned to appropriate development team and retested upon fix.

Skill Set: TestDirector Test Case Authoring, Execution and Reporting, ClearQuest Defect Management, Knowledgelink Deliverables Repository, TSYS (TS2, ProphIT)

QUALITY ASSURANCE TEST LEAD

Confidential, Richmond, VA

Responsibilities:

  • Accountable for the test process deliverables related to the customer acceptance testing efforts for multiple enhancement projects to the outside vendor’s web based loan document package generation application called Digital Docs.
  • Participated in and provided input to requirements reviews and project planning meetings. Accountable for the development of test plans, creation of test cases, and test data setup in the Mortgage Lending Control System. Provided test schedules and resource estimates to the project manager for project planning.
  • Allocated test work to the testing resources and managed the planning, execution, and oversight of the customer acceptance testing. Reviewed test results, logged defects as needed, generated defect reports; lead defect review board meetings. Provided final test results documentation to business resources for user acceptance review and signoff.

Skill Set: Test Director Test Case Authoring, Execution and Reporting, MLCS (Mortgage Lending Control System), Digital Docs (Document Report Generator)

QUALITY ASSURANCE TEST LEAD

Confidential, Richmond, VA

Responsibilities:

  • Primary point of contact accountable for all test process deliverables for the enhancement projects on the Strategy Definition and Process Automation System (SPA). Performed system, regression and integrated test work to support the Unisys Cardholder System.
  • Provided input and approval on business, system, and design requirements documentation. Accountable for the Solution Delivery Methodology deliverables: Test Plan, Test Cases, Test Completion Report, Software Change Management Plan, Automated Test Scripts, and project based quality metrics. Created and executed system and integrated test plans to support business, system, and design requirements.
  • Updated the requirements traceability matrix with test cases to prove the business and system requirements. Created and executed test cases to support the project test plans. Verified test results and prepared test results documentation for user acceptance and approval. Provided test execution status reports and test completion reports to project stakeholders and management.
  • Managed Test Analysts. Managed the planning, execution, and oversight of system testing and end-to-end integrated testing with other platforms.

Skill Set: TestDirector Test Case Authoring, Execution and Reporting, ClearQuest Defect Management, Knowledgelink Deliverables Repository, Unisys utilizing FASTerm terminal emulator DARGAL Data Access Reporting, Graphics and Analysis Language

BUSINESS ANALYST

Confidential, Richmond, VA

Responsibilities:

  • Supported implementation of system changes to the web-based business application that determines eligibility and enrolls children in Virginia’s Family Access to Medical Insurance Security Plan (FAMIS). Performed system analysis and developed requirements definition and design documentation for system changes.
  • Generated daily ad hoc reports. Provided direction for systems development group. Developed test plans and test case scenarios for unit, system and regression test work. Created test data to execute test case scenarios.
  • Performed unit, system, regression, user acceptance and post-production quality assurance test work. Documented test results. Identified staff training needs and administered training. Created user documentation.
  • Lead the Health Insurance Portability and Accountability Act (HIPAA) privacy compliance initiative and successfully implemented HIPAA Privacy Compliance in the business unit. Determined and implemented changes needed in the business unit to comply with the HIPAA privacy rule and corporate
  • Demonstrated ability to consistently perform the duties of both roles with multiple projects in a timely manner in an extremely fast paced environment. Met project deliverables on all new program initiatives requested by client and corporate management.

Skill Set: MS ACCESS, MS VISIO, MS PROJECT, FTP PRO File Transfer Facility, MMIS Medical Management Information System

STAFF/SYSTEMS AUDITOR

Confidential, Richmond, VA

Responsibilities:

  • Audited financial documents and systems, information systems and network environments of state agencies and colleges.
  • Evaluated security over computerized systems and network environments.
  • Verified compliance with applicable laws and regulations.
  • Documented the results of procedures and findings.
  • Prepared detailed reports for management.

Skill Set: MS ACCESS, IBM Mainframe MVS Multiple Virtual Storage, TSO Time Share Option, JCL Job Control Language, EASYTRIEVE Information Retrieval/Data Management System, CICS Customer Information Control System - Transaction Processor, VSAM Virtual Storage Access Method - Data Processor, ACF2 Security Access Control Facility, UNIX Operating System

SYSTEMS ANALYST/PROGRAMMER

Confidential, Richmond, VA

Responsibilities:

  • Updated the existing Benefits Eligibility System to in corporate five new health plans for state employees and retirees.
  • Project management, systems analysis and design, generated programming specifications, online and batch programming, test planning and test data setup, unit/system/integration testing, system implementations and conversions, production support.

Skill Set: UNISYS 2200 Operating System, Transaction Processor TIP, Interactive Processing Facility (IPF), MAPPER (4GL Reporting Tool), ECL (Unisys Executive Control Language), COBOLII (Programming Language), DMS (Unisys Data Management Software)

SYSTEMS ANALYST/PROGRAMMER

Confidential, Richmond, VA

Responsibilities:

  • Performed analysis, design, coding and testing of MasterCard Interface Processor Direct File Transfer Project.

Skill Set: MVS, TSO, JCL, FILE-AID (Data Management Tool), COBOLII, VSAM

SYSTEMS ANALYST/PROGRAMMER

Confidential, Richmond, VA

Responsibilities:

  • Performed programming and unit/regression testing to implement enhancements to the Alaska batch claims processing system.

Skill Set: MVS, TSO, JCL, LIBRARIAN (Source Code Management), COBOLII, VSAM, CICS

SYSTEMS ANALYST/PROGRAMMER

Confidential, Richmond, VA

Responsibilities:

  • Performed unit/system/regression testing of online and batch programs for upgrade of an existing order management system.
  • Performed analysis, design, development and testing of a new online system to track the transfer of pallet jacks and totes.

Skill Set: MVS, TSO, COBOLII, VSAM, EASYTRIEVE, CICS

SYSTEMS ANALYST/PROGRAMMER

Confidential, Richmond, VA

Responsibilities:

  • Performed analysis and design to format EDI incoming claims data into the Kentucky Claims Processing batch system.

Skill Set: MVS, TSO, PANVALET(Source Code Management), COBOLII, VSAM, EDI Electronic Data Interchange

SYSTEMS ANALYST/PROGRAMMER

Confidential, Richmond, VA

Responsibilities:

  • Performed complete system test of approximately 150 batch jobs for the Pharmaceutical Material Requirements Planning System.

Skill Set: MVS, TSO, JCL, LIBRARIAN, COBOLII, VSAM, EASYTRIEVE

SYSTEMS ANALYST/PROGRAMMER

Confidential, Richmond, VA

Responsibilities:

  • Performed programming and unit/regression testing for enhancements to the Massachusetts Claims Processing batch system and the Prescription Drug Network Point of Sale System.

Skill Set: MVS, TSO, JCL, LIBRARIAN, COBOLII, VSAM, CICS

PROGRAMMER/ANALYST

Confidential, Richmond, VA

Responsibilities:

  • Performed analysis, design, programming and unit/system/integration testing tasks for the accounting information systems.

Skill Set: AS/400 Operating System, COBOL/400, QUERY/400 (Data Management Software), SQL/400 (Data Query Software), CL/400 (Control Language), RPG/400 (Application Development Software), EDI

PROGRAMMER/ANALYST

Confidential, Richmond, VA

Responsibilities:

  • Performed analysis, design, programming and unit/system/integration testing tasks for the manufacturing and inventory control systems.

Skill Set: MVS, TSO, JCL, LIBRARIAN, COBOLII, EASYTRIEVE, DB2, CICS, VSAM, EDI

PROGRAMMER/ANALYST

Confidential, Richmond, VA

Responsibilities:

  • Performed analysis, design, programming and unit/system/integration testing tasks for the manufacturing systems.

Skill Set: MS-DOS, JCL, COBOL, DATACOM/DB, DATAQUERY, CICS/JSUB

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