Business Lead Resume

SUMMARY

Accomplished QA professional with 14+ years of progressive experience and proven record of significant, successful contribution in quality management, project management, process improvement, business analysis/evaluation, product - development life cycle methodologies, supplier management, and quality- management systems, processes, standards, and systems in a wide range of organizations that previously had no standards or programs in place.

PROFESSIONAL EXPERIENCE

Business Lead & QA Director

Confidential

Responsibilities:

Meet with CxO teams, perform discovery phase Confidential new clients, understand business needs, gather initial requirements and perform gap analysis to propose a IT solution, suggest tools and manage a strategic partnership with clients
Overseeing wide variety of global quality operations and activities of 80+ QA consultants onsite and offshore across worldwide across 20 clients in working with many global support teams, including PMO, Outsourcing, Systems Integration, Test, Production Support
Worked with directors and sr. directors from different regions (US, Europe, Asia) to identify the business requirements to implement a global sales planning solution for wholesale and retail sales, documented business requirement documents, training manuals, provided corporate training @ Fossil
Developed processes and standards and initiated TCoE operations
Documented, tracked, and reported organizational performance excellence scorecard goals and metrics to senior-level management.
Managed projects in SAP IP, SAP BW, SAP BI, OBIEE, Sales Force in requirements phase, QA phase and production support phase

Project Test Manager

Confidential, Dallas, TX

Responsibilities:

Managed QA initiative with team of 30+ QA Leads from 5 vendors, on major changes to a suite of 60+ applications as a result of federal law changes in collecting the late charges from mortgage payment defaulters
Interact with SVPs and VPs from different LOBs owning all the 60+ applications to get an agreement on scope for testing, created master test plan and scenarios and prepared metrics
Implemented industry standards and best practices and steered to success
Involved testing in multiple technologies and tools

Senior QA Program Manager

Confidential

Responsibilities:

Managed projects in Sales Force Confidential Pharmaceuticals for a major implementation of Veeva
Developed and institutionalized numerous ISO- and SEI-compliant organizational Web-based processes on page processes, as well as quality manual, quality manual implementation processes, and QMS policies across organization
Participated in developing continuous organizational review board and processes, as well as developing and institutionalizing organizational common-process architecture and process-element definitions.
Reduced cycle time of performing product audits from one staff-month down to a half a staff-month.
Developed and implemented supplier system-level quality-assurance plan template.
Involved in managing testing Sales Force (Veeva) applications

Senior QA Manager

Confidential

Responsibilities:

Testing delivery and management of multiple projects in several technologies including Sales force, SAP, PeopleSoft with teams located globally confidential.
Estimation, Budgeting, Solution Providing, Metrics
People Management - staffing, performance management, and development /coaching of team members
Responsible for overall motivation and morale of the group
Customer satisfaction, resource utilization, project profitability and quality and Process management.
Provide direction for a project team in all the project phases
Closely monitors of critical aspects of project critical paths, reporting to Sr. Director of the practice
Organize and lead Governance Meetings, Status report meetings, Conference room pilot sessions, Steering Committee meeting

System Analyst/QA Analyst

Confidential, San Ramon, CA

Responsibilities:

Review business requirement documents, system specification documents, high level design documents, mapping documents and prepare test scenarios
Involve in VB, C++ coding
Prepare test strategy and get approval from client leads and implement
Create Test Plan, Test Specification, Test Summary Report
Create Test Scenarios and walk through with the development/business teams for approval
Write database test cases for back end testing for billing scenarios
Execute test cases for functional testing, regression testing
Identify scenarios for automation and write automation scripts using QTP
Monitoring, tracking, and reporting on testing deliverables through each stage of the project