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Administration And Support Analyst Resume


  • Close to 6 years of experience in Administration and Support for ETL and BI Tools - Abinitio, Cognos and Microstrategy
  • Expertise in ITIL Process.
  • Expertise in Banking domain: Credit Cards.
  • Excellent Knowledgeof Oracle and Microsoft SQL Server.
  • Expertise in Unix Shell and Batch scripting.
  • Experience in Share point for document versioning and maintenance.
  • Expertise in Change Management tools like Managenow, Infoweb and Servicenow
  • Expertise in Monitoring tool- HP Sitescope.
  • Experience in Capacity Management tool- BMC Perceiver
  • Strong Communication, Management and Interpersonal Skills.
  • Good analytical and technical abilities.
  • Team leadership skills, proactive, and committed


ETL Tools: Abinitio

BI Tools: MicroStrategy, Cognos

RDBMS: Oracle, DB2, SQL Server.

Operating Systems: Mac OS, Windows 9x/2000/XP/7/8, Linux, UNIX

Scheduling Tools: Control-M, Windows Scheduler

Monitoring Tools: HP-Sitescope

Capacity Management Tool: BMC Perceiver

Incident and Change Management Tools: ManageNow, Infoweb, ServiceNow

Other Tools: Putty, WinScp, AppView



Technologies: BI and ETL Tools- Abinitio, Cognos and Microstrategy

Administration and Support Analyst


  • Identified requests/tasks and queues and business rules.
  • Monitoring and rectifying time-critical report generation faults and deploying new releases.
  • Developing shell scripts for automating various alerts for proactive monitoring of the system. .
  • Daily monitoring of the application servers.
  • User Administration, Coordinating with IBM for server patching and for powercycling the servers.
  • Code migration from development to testing to production servers using ETL Process.
  • Diagnosing and resolving unexpected outages with production servers.
  • Point of contact with client for business requests and performances.
  • Performed Root Cause Analysis of issues (technical, functional and business) and being a point of contact provided permanent fixes for the same.
  • Maintained project’s documentations as per the standards followed by Infosys. This documentation proved helpful during process audits.
  • Fair knowledge of development.
  • Installation and configuration of Cognos 10 components on single server and Distributed platform
  • System Administration activities including User administration (create/edit user/role/groups), datasource configuration, import/export of archives, cube refresh, security administration (maintenance of folders, packages and access rights)
  • New project hosting and decommissioning of unused projects
  • License Audit and Management for all application teams
  • Set up auto refresh of cubes on all E1, E2 and E3 environment
  • Micorstrategy version upgrade from 9.2.1 to 9.4.1.
  • Platform upgrade from Solaris to Linux.
  • End to End Microstrategy installation from desktop
  • Components to web deployment and installation.
  • Narrowcast development and object migration.
  • Setup of new project to the environment.
  • Object Migration and Duplication of project.
  • Managing user access.
  • Project configuration changes and governing settings and cache governing and setup.
  • Creating DSN and setting up database connection and testing database for the project.
  • Automation of command manager scripts.
  • Tuning the system for better performance.
  • Web administration.
  • Troubleshooting report and Infrastructure related issue.


Technologies: BI and ETL Tools- Abinitio and Cognos

Test Engineer


  • Analyzed Business requirement and functional requirement specification documents.
  • Preparing to Test Summaries, Test Cases and mapping requirements.
  • Preparing to SQL queries, test data related to test cases.
  • Involved in ETL testing by using Abinitio, Oracle SQL Developer.
  • Involved in Cognos Report testing.
  • Running SQL queries to get the test cases and manipulating the database as per the requirements and checking the integrity of the Database.
  • Performed Regression testing to identify the errors after fixing of bugs in the software.
  • Performed Defect Tracking and Defect Reporting.
  • Performed retesting of defects.
  • Coordinated with the Business and Development team to understand the defects.
  • Detailed and clear interaction/communication with team members, managers, peers and Customer team members.
  • Preparation of DSR.

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