SUMMARY

• 11.8 years of strong experience as QA/Test Project Manager in the field of Software Testing and Test Management & Release management and managed big budget projects
• Have experience in working with fortune 500 companies, State & Federal Government agencies & software enterprises such as NY State Government, CSC, Confidential, Confidential ’s companies Inc, Confidential 's & Osh Kosh Bgosh Inc, Confidential, Confidential, Tomax Corp. ( Confidential )
• Gigantic experience & knowledge in Government Health Benefit Exchange (NY State MMIS), Healthcare, Insurance, Retail, E - commerce, Sterling e-Commerce, Supply Chain Mgmt, Accounting, Finance, Banking & Security domains and worked with TCOE
• Experience in managing and testing of client/server and web-based applications (web-sites and portal testing) with Manual and Automation approaches using QTP 9.0
• Expert in creation & implementation of Test Plans & Test Strategies and Test scenarios from given requirements & discussions with business stakeholders
• Maintaining MS SharePoint for various documentation and Creating various reports as: Overall Project Status Report, Test Summary reports, Testing status report, Test Metrics Planning & Tracking report, Traceability metrics, Software Configuration & Release Management Plan, Resource Management, Risk & Contingency Mgmt & Mitigation plan, Project Budget and Review logs for audit purpose
• Also performing the RCA & DPA for each release as preventive action to reduce defect leakage for next releases and defect triaging for CIT, ST, SIT & User Acceptance Testing (UAT) delivery
• Experienced in offshore-onsite delivery model with Managing & handling Teams & Team mentoring along with team trainings
• Have working & implementation knowledge of BPT framework and conventional testing models
• Vast experience in Client Mgmt, Vendor Mgmt & working in onsite-offshore delivery model
• Also working at client’s site (at onsite) to Manage and coordinate with all business stake holders from planning, execution and delivery of the project
• Experience in managing UAT & production support using service management tool HP service desk
• Well versed with different Test Management & Defect tracking tools: Test Director, Quality Center, JIRA, Lotus Notes, Rational Clear Quest, Rational Quality Manager, Rational Team Concert Bugzilla
• Involvement in rigorous testing cycles of various releases including Deployments on Servers
• Experience in Mainframe testing and Web-services for data validation
• Having strong working knowledge of all kind of black box testing such as Web testing, portal testing, product testing, Mutation, Sanity, Functional, System, Regression, Re-testing, Ad-hoc, GUI, Localization, Customization, Compatibility, Interoperability, Exploratory, DWH & ETL, data validation & verification, Integration testing and CTI testing thru Avaya interface application
• Well acquainted with complete Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC) and Defect Life Cycle
• Working experience in Agile methodology, V model, and Waterfall model
• Highly motivated, flexible, determined, resourceful, responsible, energetic & self-confident

TECHNICAL SKILLS

Test / Defect Management Tools: Test Director, QC ALM 11.0 (Admin), JIRA, Bugzilla IBM -Rational Clear Quest, Lotus Notes, Rational Quality Manager, Rational Requirement Composer

Testing Tools: Win Runner, Quick Test Professional, Rational Functional Tester

Microsoft Tools: MS-Office - Word, Excel, PowerPoint, Visio, MS Project, MS SharePoint

Operating System: MS-DOS, MS-Windows, Unix

Languages: C, TSL, Pl/Sql, VB, MySQL

Databases: MS-Access, Sybase, Oracle, DB2 (LUW)

Version Control Tools: CVS, Rational Team Concert

Service Management Tool: HP Service Desk 4.5

Networking & Hardware: MCSA/Win 2000, Assembling and Installation

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

QA/Test Project Manager

Environment: HP Quality Center ALM 11.0 (Admin), IBM Sterling e-Commerce, WMOS, ESB, Jesta v15, EDI 850, Java, Oracle, SQL, Sterling Integrator, MQ message broker, MS Sharepoint

Responsibilities:

• Responsible to bring up QA/Testing department by external and internal hiring with right set of skills and established processes to build QA/Testing team
• Managing largest team (whole EOMS testing group & practice) in the project with overall $15 million budget
• Set up project from scratch from pre contractual activities to manage post contractual obligations with closely working with Account Executives, Director & Confidential 's management
• Responsible for forecasting, costing, budgeting of resources along with estimation resource planning, alignment & structuring across business tracks of delivery
• Adapted waterfall SDLC methodology, prepared Master Test Strategy & Test plan, Release planning, and facilitated gap analysis & requirements gathering through war room setup
• Establish & build new QA/testing department by conducting interviews, phone screens, video conferences to hire and build QA/testing teams for this huge initiative
• Managed Test Environment for project along with release management and migration to UAT environment
• Defining process, roles & responsibilities, conducting inductions & trainings session comprises processes, tools, methodology for new hires
• Responsible for managing Functional, SIT, End to End (E2E) testing activities & deliverables during given timeline for release/build
• Responsible for scheduling and Test Management for 5 business tracks comprises of scrum teams to track the daily progress along with reporting to client and project director
• Working on weekly presentations with Confidential 's Mgmt, business users for defining scope, logistics, defining roles & responsibilities to accomplish & deliver the quality releases in given stringent time frame
• Also working with QA/testing teams, scrum masters, project managers to complete functional, SIT in given stringent timelines and trying to bridge the gap & delay by development team and delivering the test deliverables on defined timeframes
• Working in multi vendor setup as one big team and coordinating to achieve the goals
• Implemented/followed the QA processes, Test life cycle and Defect life cycle for reporting
• Training and mentoring teams and gauging the skills for different levels
• Defect management, review, triaging & defect tracking, User acceptance Testing (UAT) support to the business users and establishing process for RCA & DPA

Confidential, Albany, NY

QA/Test Project Manager

Environment: Websphere, Java, .NET, Rational Quality Manager, Rational Requirements Composer, Rational Team Concert, RFT, Magnolia (UCM content mgmt), Activiti work flow (bus. process mgmt), iLog/Drools business rules engine, hCentive (COTS), MS Sharepoint

Responsibilities:

• Managed second largest team in the project with overall budget over $100 million
• Managed whole testing practice along with release management for NY-HX comprised of more than 35 resources divided into 5 business streams, Eligibility & Enrollment - Individual, SHOP (Employer, Employee, Broker, Navigator), Plan Mgmt, Customer service for IVR service and Financial Mgmt
• Responsible to bring up the QA/Testing department by external and internal hiring with right set of skills and established processes to build QA/Testing team in Agile environment
• Set up project from scratch from pre contractual activities to manage post contractual obligations with closely working with Account Executives, Director and CSC management and NYS DOH state officials
• Managed Test Environments for 5 different streams along with release management and migration to UAT environment
• Also responsible for forecasting, costing, budgeting of resources along with estimation resource planning, alignment & structuring across multiple business tracks of delivery
• Validation focused on eligibility check and benefit enrollment interfacing with federal and state hubs for first year delivery on 834, 837, 820 EDI transaction and other interfaces
• Adapted Agile SDLC methodology and prepared Master Test Strategy & Mgmt plan, Release planning, sprint planning and participating during gap analysis & requirements gathering
• Created and implemented 508 compliance test strategy to test NY-HX portal to validate the compliance with ADA for disable people using JAWS and Compliance Sheriff tools
• Validated NY-HX portal to support multi browser as IE, Chrome, Firefox and Safari (MAC)
• Establish & build new QA/testing department by conducting interviews, phone screens, video conferences to hire and build QA/testing teams for this huge initiative
• Defined agile process, roles & responsibilities, conducting inductions & trainings session comprises processes, tools, methodology for new hires
• Managed Functional, SIT, End to End (E2E), web services testing (from SOA -ESB) testing activities & deliverables during given timeline for release/build
• Intimately worked with DOH officials project directors, business executives, development managers, solution architects, scrum masters, scrum teams to ensure the quality and requirements coverage and test deliverables during sprints, releases and tracks
• Responsible for scheduling and Test Management for 5 business tracks comprises of scrum teams to track the daily progress along with reporting to client and project director
• Worked on weekly presentations with DOH officials, business users for defining scope, logistics, defining roles & responsibilities, Risk & Contingencies Management and Mitigation plans to accomplish & deliver the quality releases in given stringent time frame

Confidential, Atlanta, GA

QA/Test Project Manager

Environment: Sterling e-commerce (DOM), Oracle, SQL Dev, MQmon, WebSphere MQ client, Putty, Unix, Oracle 11g, Host-MF, DB2, ETL Win7, QC10, Microsoft Sharepoint, Microsoft Visio

Responsibilities:

• The COM (Customer Order Management) initiative will allow THD for Omni channel selling and Omni channel fulfillment for better e-commerce customer experience.
• This will also help Home Depot to be better aligned with other competitors and increase in customer service levels.
• COM will provide different integration points into a centralized order repository and fulfillment engine.
• This centralized repository and fulfillment solution will orchestrates workflow against line item attributes to suppliers, financial systems and servicing vendors.
• Sterling selling and fulfillment solution will be implemented to support Home Depot’s Omni Channel Customer order Management Program strategy.

Confidential, Mooresville, NC

QA/Test Manager/Coordinator

Environment: Genesis, Service Bench, Siebel 8.1, Avaya, Lowes.com Terra-data, DWH, Host-MF, DB2 Win XP, Quality Center 9.2, Microsoft SharePoint, Microsoft Visio, Sterling, PeopleSoft

Responsibilities:

Responsibilities:

• Prepared Test Strategy & Mgmt plan for project costing $10M and worked on Release mgmt & requirements gathering and responsible for SIT testing activities & deliverables
• Validation & Verification of Sterling implementation in THD with IBM team
• Worked with Confidential ’s Testing Center of Excellence (LTCOE) to establish and mange Testing governance model and QA processes/standards with Confidential ’s QA/Testing department
• Responsible for scheduling and Test Management for 6 different teams onsite & offshore by tracking the daily assignment & progress along with reporting to client and business
• Managed business to consumer gift card & Merch card processing testing thorough SVS with different payment gateways for finance transactions
• Worked on Risk & Contingencies Management and Mitigation plans to accomplish & deliver the quality program in given stringent time frame
• Aligned the team to complete SIT in given stringent timelines and bridged the gap & delay by development team and delivered the results & sign off on given time
• Worked on data validation & verification while data migration to oracle 10g
• Added value to the project by effective cost utilization by ramping up & ramping down the resources according to the need & situation of the project with operations & delivery
• Worked in multi vendor setup as one big team by coordination to achieve the goals
• Worked on Costing, Estimation, Budgeting and Resource planning
• Implemented/followed the QA processes and Defect life cycle for reporting and QA audits
• Managed execution of SIT, ETL, DWH and web services testing (from SOA - CIS)
• Performing risk management & risk analysis and communicating to client and senior management with Mitigation plan along with preventive actions
• Trained and mentored offshore & onshore teams and gauging the skills for different levels
• Defect review, triaging & defect tracking, User acceptance Testing (UAT) & support after SIT and performing RCA & DPA
• Prepared data flow diagrams for each application involved in Integration testing and Involved in kick off meetings to set up the expectation of client (business stakeholders)
• Reviewed the testing artifacts, such as Test plan & strategies, test cases, test scenarios for E-commerce & Finance applications form credit card & debit card transactions
• Coordinated with different upstream and downstream application’s teams (SMEs, BAs etc.) for requirements gathering and UAT support
• Reported to Client & higher management and PMOs about the daily, weekly, monthly progress & activities in form of reports & Dashboard for development & testing teams
• Managed Functional testing, GUI testing, System testing, Data validation & verification (Mainframe) testing, Regression testing, Integration testing, Re-testing, Ad-hoc testing, Web services (SOA) testing & performance testing